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Best Customer Experience Software

If customer experience is your top priority, then do not hesitate to check this authentic list of the top Customer experience software (CX) prepared by the experts at Goodfirms. The best Customer Experience Management (CEM) software listed below can help you to enhance every interaction and experience your customers can have with your brand.  Easily compare the listed CEM software, use the filters for features, pricing, and the deployment model, and check the verified reviews to select the top customer experience platform for your business. Deliver the most outstanding experiences to your customers with these customer experience solutions. 

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Rankings updated: Sep 24, 2026
271 Software

List of Best Customer Experience platforms | Best CEM Software

  • Startquestion

    This is the solution for you if you want to: improve service standards by responding to expectations of of your customers, increase level of customer satisfaction with the quality of products and services offered, build customer trust by responding to their needs, gain advantage over your competitors and keep customers, improve products based on opinions and ratings, identify problems affecting ... read more about Startquestion

    Entry Level Price
    $49 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    50% in Customer Experience Software
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  • StoryTap

    StoryTap is a story-led video automation platform that lets brands easily produce and share authentic video from real people. Our patented technology lets brands create and share product reviews from customers, Q&A clips from staff, testimonials and more. The end result? Stronger consumer relationships and measurable bottom-line results.

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Experience Software
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  • Tatvam

    Manage and analyze customer feedback comments from social media, online reviews, surveys, support emails and more in one solution. Tatvam helps you listen to your customers better. By consolidating feedback and commentary from across your survey efforts, social media, review sites, and support channels into a single environment you can spend less time trying to keep up with everything and ... read more about Tatvam

    Entry Level Price
    $600 Per Year
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    100% in Customer Experience Software
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  • Thematic

    Your customers are telling you what to act on. But you struggle to make sense of all this feedback. Powered by AI, Thematic is the easiest way to discover the best insights in feedback. Act on what matters to your customers and make an impact. Get the best out of your customer feedback with leading-edge theme and sentiment analysis, to ... read more about Thematic

    Entry Level Price
    $500 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    100% in Customer Experience Software
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  • Toonimo

    Rethink Your Employee Training Program. Train your employees with a step-by-step, personalized, online training program. Lower your training costs and Increase your team and employee productivity. Employee Training is Effective When it’s Simple and Engaging– Build a personalized training plan for each group of employees by guiding and supporting them in real time. Cut Your Valuable Training Time and Reduce ... read more about Toonimo

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Experience Software
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  • TouchpointCX

    Organise all of your customer feedback data in an enterprise experience management platform with an easy-to-use interface.TouchpointCX combines dashboards with an interactive resolution system and a powerful analytics reporting function. Ensure feedback is sent to the right people to take immediate action and improve customer satisfaction and resolution.

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Experience Software
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  • Usabilla

    Optimize your digital channels with customer feedback. Collect real-time feedback across all your digital channels to improve your customer experience. Use digital customer feedback to understand the “why” behind your data. Ask your users the right questions at the right moment in their customer journey to make better informed decisions. Collect real-time feedback to optimize your website. Eliminate assumptions and ... read more about Usabilla

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Experience Software
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  • SandSIV

    SandSIV is a Switzerland software company that was founded in 2010, and offers a software title called Voice of the Customer HUB. Voice of the Customer HUB offers training via documentation, webinars, live online, and in person sessions. Voice of the Customer HUB is customer experience software, and includes features such as action management, analytics, customer segmentation, dashboard, feedback management, ... read more about SandSIV

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Experience Software
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  • WEEZMO

    Weezmo is a software organization based in Australia that offers a piece of software called Weezmo. Weezmo offers online and 24/7 live support. Weezmo features training via live online and in person sessions. The Weezmo software suite is SaaS and Windows software. Weezmo is customer experience software, and includes features such as analytics, customer segmentation, dashboard, feedback management, Multi-Channel collection, ... read more about WEEZMO

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    50% in Customer Experience Software
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  • Kenect

    Kenect brings all of the customer communication at your business under one platform. We convert your main business line into a text-enabled number so you never need to give out your personal number again. Start texting your customers while also generating reviews, increasing web leads, and saving time. The average Kenect user sees a 200% increase in website leads and ... read more about Kenect

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    20% in Customer Experience Software
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  • Kenyt

    Deploy AI Assistant on your website, landing pages, Facebook, SMS, WhatsApp and generate leads from all channels. Instant push notifications and forwarding lead to CRM on capture. Call when lead is hot! Get Smart reports and analytics to know your customer interests. Our AI Assistant ensure no lead is left unnoticed through hyper-personalised conversation and nurture every lead captured. Kenyt ... read more about Kenyt

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Customer Experience Software
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  • Drift

    What does Drift do, We help companies engage in real-time, personalized conversations with the right customers at the right time, so they can build trust and accelerate revenue. And how does Drift do that, We’re living in a buyer-centric world, where companies need to connect with customers on their terms. Our Revenue Acceleration Platform helps them do just that. We ... read more about Drift

    Entry Level Price
    $2500 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    25% in Customer Experience Software
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  • Markight

    Markight is a solution for retention marketing that helps your business have more effective marketing campaigns by analyzing customer data. Leverage data science technologies to segment your customers and make the best marketing decisions for individual customer segments. Don’t waste so much time and resources on gathering data to build reports. Utilize Markight’s self-service panel to measure your progress on ... read more about Markight

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    100% in Customer Experience Software
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  • Sonar

    Sonar is a customer research platform that enables you to get better insights, faster – by talking to your customers through video, analyzing their feedback, and sharing that across the organisation. Sonar leverages a vast dataset to build and continuously optimise AI solutions and automations. This enables you to produce more research, improve data quality and reduce time to insight ... read more about Sonar

    Entry Level Price
    $500 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    100% in Customer Experience Software
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  • Lumavate

    Lumavate makes it easy for everyone to create engaging and personalized digital experiences that drive results for customers, partners, and employees. Our platform seamlessly integrates with existing content and data tech stacks empowering some of the world’s most well-known brands. Empower your team to create engaging and secure digital experiences in a few hours without needing developers. Love your tech ... read more about Lumavate

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    100% in Customer Experience Software
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  • ID Cloud Contact Center Software

    ID Cloud is an AI-powered omnichannel contact center platform by Teckinfo Solutions, built to modernize customer engagement with speed, intelligence, and security. It unifies voice, email, chat, WhatsApp, social media, and video into a single. With advanced CTI, ACD, WebRTC voice, and secure RTP, it ensures reliable communication. AI-driven features like agent assist, chatbots, voicebots, auto email responder, transcription, sentiment ... read more about ID Cloud Contact Center Software

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    0% in Customer Experience Software
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  • DemandHub

    Today, every local business is one online search away from either being selected or ignored by customers. One of the first things a customer will do is make a judgment based on the online reviews of businesses. DemandHub will help your business quickly gather genuine reviews from your customers, improve your ranking in local search, and ultimately get found by ... read more about DemandHub

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    33% in Customer Experience Software
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  • FeedbackUp

    What is FeedbackUp by 500apps? FeedbackUp from 500apps is customer feedback software designed to collect the feedback from your new and existing customers. It has different features like widget and public forms. we can configure feedback widget so that the customer get the relevant recommendations when they actually looking for the product. It has following features 1. Multi-Channel Support : ... read more about FeedbackUp

    Entry Level Price
    $14.99 Per Month
    Free Trial
    14 Days
    Pricing Type
    Per User
    100% in Customer Experience Software
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  • Wolken

    Wolken Software started with a passion to bring excellent service support within the reach of every company. Every member of the team is determined to bring innovation to the realm of service desks and put a smile on your customer’s face. Wolken Software saw its initiation in 2011 as a privately held software company with offices in Palo Alto, CA ... read more about Wolken

    Entry Level Price
    Contact vendor
    Free Trial
    Available
    Pricing Type
    Flat Rate
    34% in Customer Experience Software
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  • Nice

    NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance ... read more about Nice

    Entry Level Price
    $135 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    20% in Customer Experience Software
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  • UserX

    UserX is a cutting-edge UX analytics platform that provides growth-oriented insights for mobile app teams. Our comprehensive suite of tools, including session recordings, heatmaps, and conversion funnels, empowers companies to gain a deep understanding of user behavior and make data-driven decisions. Session recordings allow you to gain valuable insights into user behavior by closely monitoring and analyzing their interactions with ... read more about UserX

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Usage Based
    100% in Customer Experience Software
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  • wolkvox

    We provide comprehensive solutions for the improvement of contact center operations, customer service and collections, with VoIP telephony, CRM, Speech Analytics, omnichannel interactions, BI and Intelligent Dial services, providing the highest standards of quality, availability and stability offering value to our customers, optimizing their business processes increasing effectiveness and reducing operating costs.

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    50% in Customer Experience Software
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  • Airline Distribution Optimizer

    Airline Distribution Optimizer (ADO) will help airlines in curating personalized B2B & B2C offers supported by an enhanced customer management interface that handles Travel Agencies, Corporates, and Government Entities to their needs. Custom Booking Portal Robust Rule Engine, Workflow Management, Informed Ancillary Bundling, Analytics & Reports. Notable Benefits of Airline Distribution Optimizer (ADO): Hyper-Focused Customer Experience: By offering personalized products, ... read more about Airline Distribution Optimizer

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    100% in Customer Experience Software
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  • SurveySensum AI Text Analytics Software

    AI Text Analytics Software – Revolutionize Your VOC Analysis Turn 10,000 pieces of customer feedback into actionable insights — in just 5 minutes with 99% accuracy. SurveySensum’s AI-powered Text Analytics Software helps businesses automatically identify customer issues, sentiment, and emerging themes from open-ended feedback across channels like chat, emails, product reviews, social media, and call transcripts. Unlike traditional manual tagging ... read more about SurveySensum AI Text Analytics Software

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    100% in Customer Experience Software
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  • Projetly.ai

    Projetly is smart customer onboarding software that helps teams streamline onboarding workflows, automate tasks, and track progress in real time. Deliver consistent, scalable onboarding experiences and manage projects—all in one simple, powerful platform.

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Per User
    100% in Customer Experience Software
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  • RewardX

    RewardX empowers brands to create, manage, and optimise loyalty programs with our unique Self-Funded Incentive Framework—where every reward drives measurable ROI and funds itself through smarter engagement, partner collaboration, and data-led targeting. RewardX is a unified platform for orchestrating, managing, and optimizing digital rewards and incentives. Whether it’s customers, employees, or partners — RewardX lets you deliver the right rewards, ... read more about RewardX

    Entry Level Price
    Contact vendor
    Free Trial
    7 Days
    Pricing Type
    Contact Vendor
    0% in Customer Experience Software
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  • ArminCX

    ArminCX elevates customer experience by connecting data, automation, and human insight across every channel. Designed for e-commerce, it creates seamless, personalized journeys — from first contact to post-purchase support. The platform’s AI understands context, recognizes intent, and responds in real time, giving customers the fast, relevant experiences they expect. With unified customer profiles and integrations to Shopify, Klaviyo, and other ... read more about ArminCX

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    30% in Customer Experience Software
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  • Pulseahead

    While 1-on-1 interviews provide deep qualitative insights, they don't scale. PulseAhead complements these conversations by allowing you to gather quantitative feedback from your entire user base. This helps you validate hypotheses, identify trends, and make data-driven decisions with confidence.

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    50% in Customer Experience Software
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  • 1Channel Customer Relationship Management CRM

    1Channel Customer Experience CRM is designed to help businesses deliver exceptional experiences at every stage of the customer journey. It combines data intelligence, automation, and real-time analytics to give organizations a deep understanding of customer needs and emotions. By unifying data across sales, marketing, and service, 1Channel enables a consistent and personalized experience across touchpoints. AI-powered tools help predict customer ... read more about 1Channel Customer Relationship Management CRM

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    5% in Customer Experience Software
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  • OxyCustomer

    SunSmart Global Inc. (SSG Technologies LLC) is an ISO 9001:2015 Certified Multinational Software Corporation, founded in 2004 and headquartered in Silicon Valley, USA. With global offices in the UK, Middle East, India, and Australia, we operate as a niche Product Company delivering Innovative & Intelligent solutions. We specialize in three core technology streams: Enterprise Software (including the Oxy-suite of products ... read more about OxyCustomer

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Usage Based
    50% in Customer Experience Software
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  • Rootle AI

    Rootle.ai is a Voice AI platform that enables enterprises to automate sales, customer support, and recruitment conversations across inbound and outbound voice channels. Rootle deploys production-grade voice AI agents that handle high-volume calls with consistency, accuracy, and reliability. The platform is designed to understand caller intent, manage end-to-end conversations, and execute predefined business workflows in real time. Rootle’s voice agents ... read more about Rootle AI

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    9% in Customer Experience Software
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  • Support Syndicate

    Deliver seamless customer experiences across every channel with SupportSyndicate. Whether customers message via web widget, WhatsApp Business, or email, they get consistent, accurate answers powered by your actual store data. Our AI maintains conversation context across channels—no more customers repeating themselves. Real-time Shopify integration means answers about orders, inventory, and shipping are always accurate, not guesswork. Experience highlights: • Single ... read more about Support Syndicate

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Usage Based
    20% in Customer Experience Software
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  • Tixer Connect

    Tixer Connect Customer Experience: Frictionless service from start to finish. A great customer experience means never making your clients wait, search for files, or repeat themselves. Tixer Connect unifies your entire workflow—from AI-driven support to document management and scheduling—to deliver a premium, zero-friction journey. Core Experience Features: Smart AI First Line: AI instantly resolves general inquiries but seamlessly routes complex ... read more about Tixer Connect

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
    Per User
    10% in Customer Experience Software
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  • Uxify

    Uxify supports customer experience optimization by helping organizations understand how users experience their websites and digital products. The platform monitors real user journeys and analyzes website performance to identify issues that impact engagement, usability, and satisfaction. Using Real User Monitoring and Core Web Vitals insights, Uxify provides visibility into how customers interact with a website across devices, browsers, and network ... read more about Uxify

    Entry Level Price
    $0 Per Month
    Free Trial
    N/A
    Pricing Type
    Usage Based
    50% in Customer Experience Software
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  • ROIpad

    Startups rarely fail because they cannot build good software; they fail because of poor positioning. When messaging is misaligned, it attracts the wrong audience, leading to high acquisition costs, low conversions, and severe churn. Teams waste critical months guessing at copy changes while competitors gain traction. Roipad is a continuous competitive positioning and market intelligence platform that transforms positioning from ... read more about ROIpad

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    N/A
    Pricing Type
    Usage Based
    10% in Customer Experience Software
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FeatureIntercom4.3Vtiger CRM4.5Genesys4.5Front4.3Sprinklr4.5Qualtrics4.5Gainsight CS4.5Influitive5.0
All features (13 features)
Action Management
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Data Collection
Predictive Analytics
Reporting & Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis
Trend Analysis
AI Features
Total supportedout of 13 features7/139/1312/137/1310/1311/137/135/13
Full supportNot supported
Feature scores: supported = 1, not supported = 0

What the matrix tells you

Which Customer Experience Software products lead on features, and where the rest fall short.

Feature-count leaders

2 products tie at 12 of 13 features supported - choose on price and category fit, not breadth.

  • Genesys12 / 13
  • Ameyo Engage12 / 13
  • Qualtrics11 / 13
  • Thought Industries11 / 13
  • Clarabridge11 / 13

Most features (6-10)

Solid all-rounders just behind the leaders - strong picks if a top choice does not fit your budget or stack.

  • Review Loops11 / 13
  • Five911 / 13
  • CallMiner Eureka11 / 13
  • Sprinklr10 / 13
  • SoGoSurvey10 / 13

Watch-outs - missing table stakes

These products support the fewest features - confirm they cover your must-haves before shortlisting.

  • NUVI3 / 13
  • iCallify4 / 13
  • Algolia Search5 / 13
  • Discuss.io 5 / 13
  • PowerReviews5 / 13

Related Feature Matrices

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