OxyCustomer

Write a Review|Claimed profile
India HQFounded 2004

Deployment

Web-basediPhone/iPadAndroidWindowsMacLinux

Overview

About OxyCustomer

SunSmart Global Inc. (SSG Technologies LLC) is an ISO 9001:2015 Certified Multinational Software Corporation, founded in 2004 and headquartered in Silicon Valley, USA. With global offices in the UK, Middle East, India, and Australia, we operate as a niche Product Company delivering Innovative & Intelligent solutions.

We specialize in three core technology streams: Enterprise Software (including the Oxy-suite of products like CRM, ERP, and OxyProcure), Artificial Intelligence (AI), and Mobility. Leveraging over 3000+ man-years of experience, SunSmart serves mid-to-large corporate clients across critical sectors:

Banking & Financial Services

Insurance

Government & Public Sector

Healthcare

SunSmart focuses on being a Technology Partner, providing end-to-end, highly configurable, and IP-protected integrated solutions. Our goal is to guarantee multi-fold ROI by enhancing customer experience, boosting employee productivity, and ensuring operational sustenance through high-performance.

At a glance

Software information

Industries served, licensing and the support OxyCustomer provides.

Industries

  • Banking
  • Commercial-real-estate
  • Computer-software
  • Facilities-services
  • Financial-services
  • Hospital-health-care

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription

Support

  • Email
  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Webinar
  • In-person
  • Documentation
Languages (1)
English
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Capabilities

OxyCustomer features

The full feature set, grouped by module.

Customer Service Software

  • Alerts/Notifications
  • Appointment Management
  • Escalation
  • Feedback Management
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration

Customer Experience Software

  • Action Management
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Reporting & Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • Trend Analysis

Plans

OxyCustomer pricing

Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)

Media

Screenshots & video