ID Cloud Contact Center Software
Deployment
Overview
About ID Cloud Contact Center Software
ID Cloud is an AI-powered omnichannel contact center platform by Teckinfo Solutions, built to modernize customer engagement with speed, intelligence, and security. It unifies voice, email, chat, WhatsApp, social media, and video into a single. With advanced CTI, ACD, WebRTC voice, and secure RTP, it ensures reliable communication. AI-driven features like agent assist, chatbots, voicebots, auto email responder, transcription, sentiment analysis, and AI-powered QMS automate workflows and elevate quality.
Seamless bot-to-agent handover, strong security, flexible deployment options, CRM integrations, and extensive APIs make ID Cloud ideal for startups to enterprises seeking scalable, efficient customer experience transformation.
At a glance
Software information
Industries served, licensing and the support ID Cloud Contact Center Software provides.
Industries
- Accounting
- Apparel-fashion
- Banking
- Bpo
- Commercial-real-estate
- Computer-network-security
Licensing
- Proprietary
- Monthly Payment
- Annual Subscription
- Quote Based
- One-Time Payment
Support
- Phone
- 24x7 Support
Capabilities
ID Cloud Contact Center Software features
The full feature set, grouped by module.
Call Center Software
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
- Voicemail
- AI Features
CRM
- Calendar & Task
- Contact Management
- Collaboration Tools
- Custom Dashboard
- Email Integration
- File Management
- Forecasting & Analytics
- Lead Management
- Mobile Access
- Pipeline Management
- Reporting
- Sales Automation
- Security
- Workflow Automation
- AI Features
Live Chat
- Alerts/Notifications
- Canned Responses
- Chat Bots
- File Transfers
- Geo Targeting
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- AI Features
Contact Center
- Call recording and monitoring
- Call routing and queuing
- Integration capabilities
- Interactive voice response (IVR)
- Multi-channel communication
- Omnichannel support
- Performance tracking
- Reporting and analytics
- AI Features
Artificial Intelligence
- Chatbot
- Data Ingestion
- Decision Making
- Natural Language Processing
- Machine Learning
- Multi-Language
- Predictive Analytics
- Speech recognition
- Virtual Assistant
- Workflow Automation
- AI Features
Help Desk
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Document Storage
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
- AI Features
Lead Management
- Campaign Management
- Contact Management
- Email Integration
- Lead Capture
- Lead Distribution
- Lead Nurturing
- Lead Scoring
- Lead Segmentation
- Pipeline Management
- Reporting & Analytics
- Sales Tracking
- Source Tracking
- AI Features
Auto Dialer
- Call Center Management
- Call Recording
- Call Scripting
- Campaign Control
- Contact List
- Lead Management
- Predictive Dialer
- Preview Dialer
- Real Time Reports
- Scheduled Callbacks
- AI Features
Telephony
- Auto-Dialer
- Call Center Management
- Call Monitoring
- Contact Management
- IVR/Voice Recognition
- Predictive Dialer
- Reporting & Analytics
- Telemarketing Management
- Voice & Data Integration
- AI Features
Customer Engagement
- Communication Management
- Community Management
- Feedback Management
- Live Chat
- Reporting/Analytics
- Video Support
- AI Features
Customer Experience
- Action Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Reporting & Analytics
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- AI Features
Text to Speech
- Accessibility Features
- Batch Processing
- Compatibility with Different File Formats
- Reading Speed
- Emotional Expression
- Integration with Applications
- Language Translation
- Multi-Language Support
- Pause and Resume Functionality
- Real-Time TTS
- Save and Export Options
- Text Highlighting
- User Dictionary and Personalization
- Voice Customization
- Voice Licensing and Availability
- AI Features
Plans
ID Cloud Contact Center Software pricing
Media