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Best Customer Experience Software

If customer experience is your top priority, then do not hesitate to check this authentic list of the top Customer experience software (CX) prepared by the experts at Goodfirms. The best Customer Experience Management (CEM) software listed below can help you to enhance every interaction and experience your customers can have with your brand.  Easily compare the listed CEM software, use the filters for features, pricing, and the deployment model, and check the verified reviews to select the top customer experience platform for your business. Deliver the most outstanding experiences to your customers with these customer experience solutions. 

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Rankings updated: Sep 24, 2026
271 Software

List of Best Customer Experience platforms | Best CEM Software

  • Customer Radar

    Customer Radar makes it easy to hear the voice of your customer using smart NPS technology. The process is very simple – feedback about your company is taken quickly and easily, directly from your customers. Data such as your Net Promoter Score appears in your Dashboard as soon as it is collected, enabling you to act on it fast.

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    100% in Customer Experience Software
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  • Cxense

    In a digital world driven by Amazon, Google and Facebook, publishers and marketers need to focus on the value of data in driving competitive business models. But there are challenges to making this a reality. Cxense is the solution. Our platform builds on our massively scalable real-time data architecture, combined with our powerful artificial intelligence capabilities to help our customers ... read more about Cxense

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    100% in Customer Experience Software
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  • CallFinder

    In today’s world, customer service is often the main differentiator between competing companies. CallFinder's customer experience management solution is used to evaluate and improve that critical point of contact between a customer and a call center agent. CallFinder will help QA managers track agent performance, monitor script compliance, optimize call center monitoring, identify agents who need further training, identify process ... read more about CallFinder

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    100% in Customer Experience Software
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  • Critizr

    Critizr is a technology company that uses customer feedback to help companies build better customer experiences. The online feedback management platform Critizr for Business is used by most of the biggest stores in France such as Carrefour, Credit Mutuel, Havas Voyages, Nocibe, Galeries Lafayette or Flunch. As Critizr is a trusted third-party for consumers thanks to us stores can shine ... read more about Critizr

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    100% in Customer Experience Software
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  • CXOMNI

    cxomni was founded as a start-up in Munich, Germany, in 2014 and quickly developed into a thought leader for Customer Journey Management. With cxomni, customer-centric organizations can collaboratively identify relevant customer insights by using AI, visualize them in the context of the customer journey, and orchestrate the corresponding needs and requirements for the responsible stakeholders. cxomni's comprehensive SaaS tool suite ... read more about CXOMNI

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    100% in Customer Experience Software
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  • Daisee

    Daisee builds technology to provide access to deep insight into the behavioural and emotional dynamics of your customers with the most accurate AI-powered, fully-automated AQM available for more impactful coaching, improved commercial outcomes and compliance monitoring. Daisee analyzes and automatically scores 100% of customer interactions using a world-first automated, digital quality scorecard. This automatically surfaces quality assurance issues that require ... read more about Daisee

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    33% in Customer Experience Software
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  • Delighted

    Delighted is a turnkey customer experience platform that helps high-growth businesses and established enterprises like Allbirds, Instacart, Invision, Opentable, Affirm, Peloton, Doordash, and thousands of others improve customer loyalty with actionable feedback. Incorporate customer feedback into your business strategy in minutes, not weeks: - Customize NPS, CSAT, CES, and emoji survey templates directly in Delighted - Send surveys to customers ... read more about Delighted

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Customer Experience Software
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  • Doorbell

    Collect customer feedback Improve your product. Collect, manage and analyze your customer feedback. You can add Doorbell to your website or app in less than 2 minutes. Tailor all aspects of the feedback form to meet your needs. We are a small team, which allows us to fix issues incredibly quickly, and our customers help shape our roadmap. Doorbell works ... read more about Doorbell

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    100% in Customer Experience Software
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  • Desk360

    Desk360 is a cloud-based help desk software with a complete support with 360-degree customer view. You can manage all of your customer messages coming from 12 different channels on a single page. With the additional features like platform integrations, quick answers, auto-reply responses, SLA, full support history and so on, you can resolve all customer issues faster than ever. High ... read more about Desk360

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Customer Experience Software
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  • Enprecis Foresight

    Fast, powerful and intuitive, Foresight™ is the automotive industry’s top choice for customer experience management. Years of innovation and technology expertise have culminated in the fully-customizable, data-driven, real-time platform that has taken over the industry, unlocking business intelligence at every touch point for all users of your business.

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    100% in Customer Experience Software
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  • Experiture

    Experiture makes it easy to create customer experiences with truly personalized omnichannel messages across email, web, mobile, social, and more. Experiture has pioneered a unified approach to enhancing the customer journey through targeted, real-time & trigger-based Email, SMS, Direct Mail, Social including Geo-location & push messaging from a single platform. We have deep experience in creating and delivering successful Omni-Channel ... read more about Experiture

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    25% in Customer Experience Software
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  • Echonovum

    Systematically measure customer satisfaction in your company. Leverage knowledge of your customers’ wishes and expectations as a competitive advantage. Manage customer experience and optimize customer experiences related to your products and services. Get quick insight into customer satisfaction at key touchpoints with ECHONOVUM.

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    100% in Customer Experience Software
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  • Emojot

    CUSTOMER EXPERIENCE (CX) PORTAL Your window into your customers CX Data + Process Data + Real-time + AI = Journey Insights Enterprise hierarchy & customer segmentation aligned drill-down & cut-across analysis NPS, CSAT, CES, & custom KPIs Customer journey discovery & analysis Touchpoint journey definitions Correlation analysis, 2D analysis, score heat maps & geo-analytics Sentiment analysis & topic-based segmentation Business ... read more about Emojot

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    100% in Customer Experience Software
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  • eTouchPoint

    Companies recognize that optimizing the customer experience is pivotal to the success of their brand and customer loyalty. Yet the art of monitoring the customer experience has become increasingly complex. From vast amounts of survey and customer data to the technical integration, people and processes that make it all work, companies need a sophisticated software platform as the centerpiece. Our ... read more about eTouchPoint

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    100% in Customer Experience Software
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  • EvaluAgent

    Upgrade your Quality Assurance system to EvaluAgent® Smart Quality.Empower your sales and service teams to deliver risk-free customer conversations with full QA coverage, actionable insight and robust performance management workflows. Mitigate risk by unifying customer feedback, performance data and text analytics to quickly identify conversations that require your attention. Integrate and fetch conversations, survey results and performance data into the ... read more about EvaluAgent

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    20% in Customer Experience Software
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  • Feedb

    Request customer feedback after a service is completed Or whenever you want to, one at a time or in bulk, manually or completely automated when an invoice is created or marked as paid in QuickBooks Online. Send a coupon to a new customer after the first purchase Transform new customers into life long accounts with coupons that make them come ... read more about Feedb

    Entry Level Price
    $59 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    100% in Customer Experience Software
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  • FellaFeeds

    FellaFeeds is a multi-feature customer feedback app and customer feedback software which lets you collect feedback on Kiosks, iPad & Android Tablets, Online Surveys on Website and Email. It offers easy and customizable surveys to collect customer feedback efficiently and effectively. It collects feedback through Net Promoter Score, CRS, and CSAT which assists in making crucial business decisions. It includes ... read more about FellaFeeds

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    100% in Customer Experience Software
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  • Feedback INN

    Feedback Inn is an intuitive solution for those who take their business seriously and care about customer satisfaction. Our full-fledged, yet easy-to-access dashboard lets you design, launch, and analyze surveys, with every feature you would expect from a state-of-the-art solution. Ask your customers about their opinion about your services and analyze their feedback both offline and online. All results can ... read more about Feedback INN

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    100% in Customer Experience Software
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  • Survicate

    Customer experience tools are either basic survey tools or complex enterprise platforms. Survicate combines the best of both worlds: ease of use with powerful functionality.

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Customer Experience Software
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  • Feedbackly

    Feedbackly offers an all-in-one Customer experience measurement and analytics platform that enables you to automate the analysis of your entire Customer experience journey with behavioral targeting, intelligent automation, and predictive analytics based on real emotions. With Feedbackly, you can collect customer feedback from almost any channel imaginable, analyze it all in one place, and let smart integrations take action on ... read more about Feedbackly

    Entry Level Price
    $170 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    100% in Customer Experience Software
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  • Verint

    Empower fast, smart action and move the needle on CSAT and NPS with Verint Experience Management. The world’s top brands use Verint Experience Management to increase satisfaction, loyalty and recommendations. Verint Experience Management can help you to understand every moment. Accelerate the impact of improved experiences for your customers and employees. Capture and analyze direct feedback from customers and employees, ... read more about Verint

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    100% in Customer Experience Software
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  • Feature Monkey

    One unified platform to collect, analyse, and act on customer feedback. Turn feedback into features while sharing your product development journey with your users. Prioritize resources by building features which are in high demand to users. See who requests what features and get clarity about their use cases upfront. Let everyone know what you are working on and keep them ... read more about Feature Monkey

    Entry Level Price
    $5 Per Month
    Free Trial
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    Flat Rate
    100% in Customer Experience Software
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  • Flow CX

    Flow CX delivers a people centric customer experience platform. Most customer experience solutions do not take a holistic customer view, they simply gather feedback and generate statistics. We take this to the next level, we ensure that all feedback is part of a closed loop, fully managed as part of an ongoing customer lifecycle. Our solution is broad and cuts ... read more about Flow CX

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    100% in Customer Experience Software
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  • Get More Reviews

    The all-in-one solution to get online reviews & share them with the world. We, Get More Reviews, do not write, publish or sell reviews in any form or fashion. In fact, we are firmly against "fake" review writing services and companies that promote such activities. Get More Reviews is an innovative technology company that exists as an ethical solution for ... read more about Get More Reviews

    Entry Level Price
    $99 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    50% in Customer Experience Software
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  • Gnatta

    Customer communication is constantly changing. From cross channel conversations to automated experiences, it's time your technology gave you the capabilities and data to power a complete customer view. We understand that your customer experience is key to the success of your business. With growing contact channels offering ever-greater touchpoints, along with the associated avalanche of data, your tech stack needs ... read more about Gnatta

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    100% in Customer Experience Software
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  • Happ

    Collect customer feedback across all channels including SMS, email, chat, website and apps. Increase your response rate by 30% with our AI-powered dynamic surveys. Analyse your customers’ feedback and extract valuable insight to drive your decisions. Identify trends, the key drivers impacting your business and the actions you need to take with the help of our analytical tools. Respond promptly ... read more about Happ

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    100% in Customer Experience Software
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  • Hello Customer

    Customer-focused companies of all sizes and across industries use Hello Customer to drive revenue by removing friction in their customer experience. We bring together everything you need to manage feedback, detect friction and take action. Improving CX is an all-encompassing process. Learn more about how we help you gather and centralize feedback across business units and customer touchpoints.

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    100% in Customer Experience Software
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  • ANYTIME Feedback

    Turn customer feedback into a powerful marketing tool with our widget «Pulse Box». Increase the credibility of your brand while boosting leads and sales! Your customers leave their feedback from their mobile phones with a contactless technology! By scanning QR codes, clicking a weblink or accessing our short digital surveys as part of the WIFI login process! Get insights about ... read more about ANYTIME Feedback

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    100% in Customer Experience Software
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  • Informizely

    Capture the voice of your customers and uncover deep insights into your customers' motives. Eliminate the guesswork and quickly uncover problems and opportunities to improve the customer experience. Collect actionable insights using Informizely surveys Use Net Promoter Score (NPS), CSAT and Customer Effort Score (CES) surveys to find out how customers feel about your website, product or service. Track customer ... read more about Informizely

    Entry Level Price
    $59 Per Month
    Free Trial
    7 Days
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    Flat Rate
    100% in Customer Experience Software
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  • Insocial

    Insocial allows you to collect customer feedback at any moment during the customer journey and to gain actionable insights that can be used to optimise your customer experience! Gather invaluable customer feedback at all relevant moments during the customer journey. Translate your customers’ experiences into real-time information and bring the feedback back to your employees. Use your customers’ experiences to ... read more about Insocial

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    100% in Customer Experience Software
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  • inQuba CX

    Customer Journey Management and Customer Experience (CX) solutions that drives customer acquisition, retention and cross-selling.Solutions include: JOURNEY ANALYTICS - Discover real customer journeys and intervene where customers need help. CX - A voice-of-the-customer solution that collects and distributes omni-channel customer feedback. ENGAGE - and campaigning and engagement tool for marketers CASE MANAGEMENT - SLA-based service recovery and ticketing SOCIAL - ... read more about inQuba CX

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    100% in Customer Experience Software
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  • Klaus

    Klaus is a conversation review and QA platform for support teams. The product defines a new category of software aimed at increasing the quality of customer service. Built by support folks, for support folks, Klaus provides companies of all sizes a quick way of getting started with a quality assurance program by connecting to popular help desk software. It allows ... read more about Klaus

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    100% in Customer Experience Software
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  • Kitewheel

    Centralize decisioning and break down organizational silos to deliver better customer experiences with Kitewheel’s unique set of out-of-the-box capabilities. Managing the complex world of customers, data, systems, and experiences requires organizations to think about omnichannel in new ways. After 8 years of building journeys for some of the world’s largest brands, Kitewheel now presents Journey as a Service, designed to ... read more about Kitewheel

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    $5000 Per Month
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    100% in Customer Experience Software
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  • Knexus

    Knexus is an AI decision making engine that delivers hyper-relevant content experiences to customers in owned digital channels plus colleagues in sales & account management, at scale & speed. It matches content (marketing, social & product) with customer data, delivering best content in real time to help customers make decisions. Knexus works together with brands like AXA, BlackRock, BNY Mellon, ... read more about Knexus

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    100% in Customer Experience Software
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  • Limetropy

    Limetropy brings customers closer to your business, by giving them a voice, you will not only have their feedback about the experience but also the chance to co-create better ideas, products and services with them. Maybe you should stop calling them just customers and start calling them co-workers. Limetropy creates an entire ecosystem around your business. We rock in customer ... read more about Limetropy

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    100% in Customer Experience Software
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FeatureIntercom4.3Vtiger CRM4.5Genesys4.5Front4.3Sprinklr4.5Qualtrics4.5Gainsight CS4.5Influitive5.0
All features (13 features)
Action Management
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Data Collection
Predictive Analytics
Reporting & Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis
Trend Analysis
AI Features
Total supportedout of 13 features7/139/1312/137/1310/1311/137/135/13
Full supportNot supported
Feature scores: supported = 1, not supported = 0

What the matrix tells you

Which Customer Experience Software products lead on features, and where the rest fall short.

Feature-count leaders

2 products tie at 12 of 13 features supported - choose on price and category fit, not breadth.

  • Genesys12 / 13
  • Ameyo Engage12 / 13
  • Qualtrics11 / 13
  • Thought Industries11 / 13
  • Clarabridge11 / 13

Most features (6-10)

Solid all-rounders just behind the leaders - strong picks if a top choice does not fit your budget or stack.

  • Review Loops11 / 13
  • Five911 / 13
  • CallMiner Eureka11 / 13
  • Sprinklr10 / 13
  • SoGoSurvey10 / 13

Watch-outs - missing table stakes

These products support the fewest features - confirm they cover your must-haves before shortlisting.

  • NUVI3 / 13
  • iCallify4 / 13
  • Algolia Search5 / 13
  • Discuss.io 5 / 13
  • PowerReviews5 / 13

Related Feature Matrices

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