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Best Customer Experience Software

If customer experience is your top priority, then do not hesitate to check this authentic list of the top Customer experience software (CX) prepared by the experts at Goodfirms. The best Customer Experience Management (CEM) software listed below can help you to enhance every interaction and experience your customers can have with your brand.  Easily compare the listed CEM software, use the filters for features, pricing, and the deployment model, and check the verified reviews to select the top customer experience platform for your business. Deliver the most outstanding experiences to your customers with these customer experience solutions. 

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Rankings updated: Sep 24, 2026
271 Software

List of Best Customer Experience platforms | Best CEM Software

  • Brandify Store Locator

    Optimize your brand's store or product finder to turn online searches into offline purchases. Brandify’s store locator delivers a multi-channel local search experience when combined with Listings, Review Builder, Local Pages, ride-sharing, and social sharing as key integration points for online to offline (O2O) conversions. Brandify’s Store Locator Software puts control and automation in your hands. Flexible data management tools ... read more about Brandify Store Locator

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    50% in Customer Experience Software
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  • TapMango

    TapMango strengthens relationships by providing a Customer Engagement Platform offering businesses innovative solutions through their own loyalty program. TapMango's passion and purpose is to empower businesses to do 3 things: •Retain their customers •Upsell to existing customers •Acquire new customers. We provide our merchants with all the necessary tools to run their very own Loyalty Program. These include an integrated ... read more about TapMango

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    33% in Customer Experience Software
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  • Confirmit

    Confirmit is a market research platform that gathers essential business data regarding customers, markets and employees and helps businesses to grow. Confirmit’s market research helps businesses increase productivity, reporting and maintain competitive edge by incorporating new techniques, such as text analytics and mobile engagement.

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    50% in Customer Experience Software
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  • Survio

    Survio is an online do-it-yourself platform that helps you build surveys, collect, analyze and share data. Modern design and professional looking surveys that work on all devices.

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    50% in Customer Experience Software
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  • Alchemer

    Alchemer is the only voice-of-the-customer (VoC) and customer-experience (CX) solution that helps you transform to a truly customer-centric organization. By making sure the voice of the customer is heard loud and clear across every decision you make in every department. Hyper-personalized and actioned around the customer – from finding them to keeping them.

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    33% in Customer Experience Software
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  • CheckMarket

    CheckMarket is a cloud-based survey tool that caters to small, midsize and large enterprises, as well as government agencies. Primary features include survey creation, distribution channel management, reporting, user notifications and white labelling.

    Entry Level Price
    $49 Per Month
    Free Trial
    N/A
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    Flat Rate
    20% in Customer Experience Software
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  • Key Survey

    Key Survey’s professional survey software provides the power and flexibility to centralize data and feedback collection across the entire enterprise. Users enjoy a seamless, controlled environment that ensures data is accurate, integrated, and actionable.

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    33% in Customer Experience Software
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  • Spark Chart

    Spark Chart survey solution gives consultants and leaders a comprehensive cloud-based platform to conduct a full range of surveys. Design and conduct any type of survey project, including employee surveys, customer surveys, Net Promoter Score, market research, 360-degree feedback, leadership or team surveys, SWOT analysis, program reviews, event evaluations, needs analysis and more.

    Entry Level Price
    $25 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    33% in Customer Experience Software
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  • Easy Feedback

    Create custom surveys and get feedback on your questions. Design questionnaires according to your own wishes: questions, pictures, videos, audios & pages. Personalized content, answer piping, page randomization, questions and answers.

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    33% in Customer Experience Software
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  • BlueX

    BlueX was built to feel as familiar as other web apps, so you don’t feel overwhelmed when creating surveys.BlueX gives you the possibility to create surveys as simple or as complex as needed. Building a survey to collect the information you need should be a simple and fun experience. With BlueX, anyone can create surveys as they see fit.

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    33% in Customer Experience Software
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  • Q One

    Q ONE is a powerful yet simple to use market research platform with seamless connection between your research panel and collecting insightful data. We’ve built an all-in-one platform to help research companies increase business performance, visibility and efficiency through automating panel management, project management and data collection workflow. Imagine a world where you just focus on completing more projects faster, ... read more about Q One

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    50% in Customer Experience Software
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  • Remesh

    Remesh's market research platform lets you converse with consumers at once in order to get qualitative insights at scale. Our algorithms synthesize the data as it comes in so you can change the flow of the conversation to get at the insights you seek.

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    33% in Customer Experience Software
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  • Checkbox Survey

    Checkbox Survey delivers the perfect balance of ease of use, advanced functionality and affordability. Choose from cloud-hosted or installed plans for individuals and teams. Intelligent, professional surveys that make you look good. Actionable results you can trust.

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    33% in Customer Experience Software
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  • Surveyol

    Surveyol is an easy to use, full featured survey creator and a robust set of analytics--at an affordable price. Gain better understanding of your customers, products, employees and market demands. Perfect for small to medium size businesses. No limits for number of questions, responses, etc. Real time analytics.

    Entry Level Price
    $9.9 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    33% in Customer Experience Software
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  • Crowdtech

    Crowdtech offers a suite of research tools that enable organizations to capture customer insights through polls, surveys, chats, bulletin boards and more. The platform lets organizations create in-house search panels and add pre-qualified respondents to participate in research campaigns and diary studies.

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    25% in Customer Experience Software
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  • ConfirmKit

    ConfirmKit is the modern user research platform that helps you and your team to talk to users in an approachable and efficient manner. Now everyone in your organization can meaningfully contribute to making your products better.

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    50% in Customer Experience Software
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  • Corus

    The all-new Symphony research platform transports your team automatically from key business questions to insights to boardroom-ready presentations. The easiest way for businesses to collaborate to inform their decisions with customer insights.

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    33% in Customer Experience Software
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  • Intouch Insight

    Intouch Insight is a CX solutions company, specializing in helping multi-location businesses achieve operational excellence so they can exceed customer expectations, strengthen brand reputation and improve financial performance. An Essential Guide to understanding, designing, and deploying customer feedback surveys. Bring your voice of customer data to life. Boost productivity. Strengthen your focus. Earn back what you invest in CX. Intouch ... read more about Intouch Insight

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    25% in Customer Experience Software
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  • Aimtell

    Enables users to re-engage their website visitors with highly targeted mobile & desktop web push notifications. With Aimtell, visitors can subscribe to your website in 1 click. Subscribers then are automatically amplified with data including page views, geolocation, and any custom events/attributes. These data points can then be used to create highly customizable segments to send targeted push notifications to.

    Entry Level Price
    $49 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    50% in Customer Experience Software
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  • Airim

    Traditional ways to look for information on a website or a web app is very inefficient. People spend hours per day locating the right page on a nav bar, or going through a huge knowledge base, or chatting with an agent or interacting with semi-trained bots. Airim saves time for these users by creating one widget to find information quickly ... read more about Airim

    Entry Level Price
    $179 Per Month
    Free Trial
    15 Days
    Pricing Type
    Flat Rate
    50% in Customer Experience Software
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  • AlphaChat

    We make AI easy for our users. People are creative. We want you to be able to express yourself through software. No matter if you can code or not. You just want to build. And we get that. With AlphaChat you can build high quality Conversational AI quickly. Our products have been built from the ground-up to make sure they ... read more about AlphaChat

    Entry Level Price
    $486.72 One-time
    Free Trial
    Available
    Pricing Type
    Flat Rate
    50% in Customer Experience Software
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  • Beupify

    Don't you dream of catching customers attention and keep them updated? Beupify comes with a variety of widgets to integrate on your website to instantly notify customers about updates to their product. It is a superior tool to raise your business value and conversion rates by keeping in touch with your customers and creating long-term relationships with the help of ... read more about Beupify

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Customer Experience Software
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  • CallVU

    Transform the call. Accomplish more on every customer call. Empower contact center agents to interact digitally with customers on high value calls and offer digital self-service for faster resolution of common needs. Digital Call Experience. Launch a digital session that runs alongside calls. No download required, simply send the customer a link to begin. Present materials, complete tasks, request uploads ... read more about CallVU

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    20% in Customer Experience Software
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  • Capacity

    Capacity is an industry leader in support automation for both customers and employees. Capacity's AI-powered helpdesk answers more than 84% of all inquiries without human involvement. If Capacity doesn't know an answer, the question is seamlessly escalated to the appropriate subject matter expert via a ticket or live chat. Get up and running within 30 days. Learn more about Capacity.

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    25% in Customer Experience Software
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  • Chaordix

    The Chaordix Community Platform hosts communities for the world's top brands, connecting them with their customers, members, users or employees. Our Community Platform is a white label SaaS solution that connects your brand with the people who mean the most to you, so you can create, discuss & learn. - Engage community members with a stream of activities & content. ... read more about Chaordix

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    20% in Customer Experience Software
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  • CrossEngage

    We fix marketing complexity to create meaningful customer engagement. So customers come to stay. CrossEngage integrates all data available (product data, user data, order data, and behavioral data) into 360-degree customer profiles, adding easy-to-use customer journey and segmentation tools, and connects this setup to your favorite marketing channels for email, direct mailing, programmatic advertising, social ads, and any other channel.

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    50% in Customer Experience Software
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  • Emojics

    Increase the number of your subscribers capturing when they like your service. With our reaction buttons you can interact with your users based on their feelings. When your users click on Smile, Heart, Like Emoji shows that they are in love with your product or your content and you have more chances to acquire a new subscriber at the right ... read more about Emojics

    Entry Level Price
    $14 Per Month
    Free Trial
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    Pricing Type
    Flat Rate
    50% in Customer Experience Software
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  • Feefo

    Real people. Real reviews. Real insight. Take the guesswork out of growing your business and building the best customer experience. Feefo gives you the tools and insight to build relationships, improve your brand reputation and make informed decisions for the future. We give you access to technology and support that allows you to connect directly with your customers; generate great ... read more about Feefo

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    25% in Customer Experience Software
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  • GreyFOX

    Accelerate Your Revenue with Smart Customer Engagement. Drive sales up with offer bundles that customers want and discounts they co-create. Achieve Your Goals with GreyFox. Grow Your Business with Hyper-Personalized Offers. Gain Customer Insights From Surveys & Feedback. Engage Your Customers Across Channels. Improve Marketing ROI with Automated Campaigns. Enhance Customer Loyalty With AI. Make every engagement opportunity count with ... read more about GreyFOX

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    50% in Customer Experience Software
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  • Heyday AI

    Heyday’s Conversational AI platform for retailers combines the power of AI with the human touch of your team to deliver 5-star customer experiences. Capture, engage, and convert leads 24-7 with an online sales assistant that never sleeps. Heyday personalizes your website’s customer experience by connecting to your product catalog to deliver tailored search results and recommendations, and looping in your ... read more about Heyday AI

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    25% in Customer Experience Software
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  • InsuredMine

    Help insurance agents maximize customer life time value - to sell more policies and retain more customers using digital insurance wallet, chatbot, and an agent portal. Features Include: 1. MOBILE APP - Policy Wallet, Push Notification, Reminders, Agent Details, Insurance Cards, Accident Checklist, Home Risk Scan, Customer Profile builder. 2. AGENT PORTAL - Analytics Dashboard, Renewal tracker, Deal Board, Email ... read more about InsuredMine

    Entry Level Price
    $44 Per Month
    Free Trial
    15 Days
    Pricing Type
    Flat Rate
    20% in Customer Experience Software
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  • Jebbit

    Experiences consumers love. The data you need. Create beautiful engagements that launch anywhere. No code required. Our experiences are designed to convert traffic on any device, driving more purchases while capturing declared data. Customers actively give you declared data. Capture intentions, preferences, motivations, and interests from your entire customer base. Power meaningful 1-to-1 marketing that delivers a personalized experience. Ask ... read more about Jebbit

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    33% in Customer Experience Software
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  • ServiceDock

    ServiceDock is a messaging-based customer feedback and service platform that helps brick'n'mortar chains attract and retain customers. We do that by helping you: - capture real-time feedback via the messaging apps consumers love using; - easily follow up with disgruntled customers to turn detractors into promoters; - benchmark outlet performance and uncover valuable customer insights; and - build loyalty at ... read more about ServiceDock

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    50% in Customer Experience Software
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  • Mapp Cloud

    Mapp Cloud powers data-driven marketing growth, using artificial intelligence to generate actionable insights that let you connect with consumers along their journey with your brand. In doing so, the platform enables marketers to create meaningful moments with their audience, maximize every opportunity, and drive revenue for their business. It's an enterprise-level marketing platform, without the enterprise-level cost.

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    50% in Customer Experience Software
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  • CM.com

    Deliver an omni-channel experience with CM.com's Mobile Marketing Cloud solution built specifically for B2C marketers. Centralize real-time and historical customer insights via multiple sources with our built in CDP. Easily create hyper-personalized and automated mobile marketing campaigns with custom segmention and drag-and-drop workflows. Expand your reach using SMS, email, WhatsApp, Facebook, Twitter, Voice, Push notifications, along with other mobile messaging ... read more about CM.com

    Entry Level Price
    Free version
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    Free
    50% in Customer Experience Software
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FeatureIntercom4.3Vtiger CRM4.5Genesys4.5Front4.3Sprinklr4.5Qualtrics4.5Gainsight CS4.5Influitive5.0
All features (13 features)
Action Management
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Data Collection
Predictive Analytics
Reporting & Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis
Trend Analysis
AI Features
Total supportedout of 13 features7/139/1312/137/1310/1311/137/135/13
Full supportNot supported
Feature scores: supported = 1, not supported = 0

What the matrix tells you

Which Customer Experience Software products lead on features, and where the rest fall short.

Feature-count leaders

2 products tie at 12 of 13 features supported - choose on price and category fit, not breadth.

  • Genesys12 / 13
  • Ameyo Engage12 / 13
  • Qualtrics11 / 13
  • Thought Industries11 / 13
  • Clarabridge11 / 13

Most features (6-10)

Solid all-rounders just behind the leaders - strong picks if a top choice does not fit your budget or stack.

  • Review Loops11 / 13
  • Five911 / 13
  • CallMiner Eureka11 / 13
  • Sprinklr10 / 13
  • SoGoSurvey10 / 13

Watch-outs - missing table stakes

These products support the fewest features - confirm they cover your must-haves before shortlisting.

  • NUVI3 / 13
  • iCallify4 / 13
  • Algolia Search5 / 13
  • Discuss.io 5 / 13
  • PowerReviews5 / 13

Related Feature Matrices

CRM Software Feature MatrixMarketing Automation Feature MatrixHelp Desk Software Feature MatrixBusiness Intelligence Feature MatrixAccounting Software Feature Matrix