Overview

About Capacity

Capacity is an industry leader in support automation for both customers and employees. Capacity's AI-powered helpdesk answers more than 84% of all inquiries without human involvement. If Capacity doesn't know an answer, the question is seamlessly escalated to the appropriate subject matter expert via a ticket or live chat. Get up and running within 30 days. Learn more about Capacity.

At a glance

Software information

Industries served, licensing and the support Capacity provides.

Industries

Banking
Financial-services
Human-resources
Insurance

Licensing

Proprietary
Quote Based

Support

Live Chat
Phone
24x7 Support

Training

Help Guides
Infographics

Knowledge Base

Help Guides
Video
Blog

Languages (1)

English

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Capabilities

Capacity features

The full feature set, grouped by module.

Employee Engagement Software

Automated Scheduling
Calendar Management
Feedback Management
Performance Management
Reporting & Dashboard
Time Tracking

Customer Engagement Software

Communication Management
Community Management
Content Creation
Feedback Management
Reporting/Analytics
Self Services
Video Support

Customer Experience Software

Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Data Collection
Predictive Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis

Robotic Process Automation Software

AI Integration
Audit and Compliance Reporting
Customer Support and Training
Integration Capabilities
Monitoring and Analytics
Process Automation
Scalability and Reliability
Workflow Design and Management

Plans

Capacity pricing

Free Version

Payment Frequency

Quote Based

Preferred Currency

USD ($)

Vendor pricing page

Media

Screenshots & video

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