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Best Customer Experience Software

If customer experience is your top priority, then do not hesitate to check this authentic list of the top Customer experience software (CX) prepared by the experts at Goodfirms. The best Customer Experience Management (CEM) software listed below can help you to enhance every interaction and experience your customers can have with your brand.  Easily compare the listed CEM software, use the filters for features, pricing, and the deployment model, and check the verified reviews to select the top customer experience platform for your business. Deliver the most outstanding experiences to your customers with these customer experience solutions. 

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Rankings updated: Sep 24, 2026
271 Software

List of Best Customer Experience platforms | Best CEM Software

  • Click to Call Solution

    A click-to-call solution enables businesses to connect with customers instantly through a call button or widget on websites, mobile apps, or CRM platforms. By using API-based calling, it eliminates manual dialing and allows agents to initiate calls directly, ensuring faster responses and seamless communication. This solution supports multi-platform embedding, multi-device usage, and easy integration with leading CRMs and third-party applications, ... read more about Click to Call Solution

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    20% in Customer Experience Software
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  • Storeplay

    Storeplay is built to improve in-store customer experience by bringing together multiple sensory and digital touchpoints into a single platform. It allows businesses to control how their spaces sound, look, and feel, creating a more engaging and consistent brand experience. By combining music, digital signage, and other in-store elements, Storeplay helps brands move beyond basic operations and focus on how ... read more about Storeplay

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    20% in Customer Experience Software
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  • Azeon

    Azeon elevates the customer experience by making every interaction feel seamless, informed, and connected. It remembers past conversations, understands what customers truly need, and responds with precision across voice, chat, and email. The result is a consistent, frustration-free experience that builds trust at every touchpoint, reduces customer effort, and keeps people coming back long after the issue is resolved.

    Entry Level Price
    $0.89 Per Feature
    Free Trial
    N/A
    Pricing Type
    Per Feature
    10% in Customer Experience Software
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  • Joy Loyalty

    Joy is the most flexible loyalty software on Shopify, built for ambitious brands that want to turn one-time buyers into lifetime customers. Launch a points program in minutes: reward sign-ups, orders, birthdays, reviews, and surveys. Let customers redeem for discounts, free shipping, or free products. Add VIP tiers by points, spend, or order count, with auto-applied perks at checkout. Run ... read more about Joy Loyalty

    Entry Level Price
    $0 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    25% in Customer Experience Software
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  • iRoom

    Customer experience in hospitality has become a key differentiator, but most hotels still rely on outdated tools — printed directories, in-room phones, front-desk lines — that frustrate today's mobile-first travelers. iRoom elevates the customer experience without forcing the hotel to overhaul its tech stack. When a guest scans the QR code in their room, iRoom opens instantly in their native ... read more about iRoom

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    20% in Customer Experience Software
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  • Tapsy AI

    Tapsy AI is a no-app customer experience platform that helps businesses understand how customers feel at the moment of experience. Using simple NFC and QR touchpoints, customers can tap or scan, share quick feedback, rate their experience, report issues, or leave suggestions in seconds. Businesses can also offer rewards, offers, or thank-you messages to encourage participation. Tapsy AI is designed ... read more about Tapsy AI

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Per Feature
    20% in Customer Experience Software
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  • Palmate

    Palmate, a leader in AI, is revolutionizing the service industry with AI-powered virtual assistants to enhance both customer experience and employee experience. Our mission is to eliminate mundane tasks, enabling the workforce to focus on innovation and strategic thinking, while also enriching interactions between businesses and their customers. By seamlessly integrating with existing systems, our virtual assistants provide a user-friendly ... read more about Palmate

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Usage Based
    40% in Customer Experience Software
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  • InAppStory

    InAppStory gives mobile teams the tools to shape a consistent, relevant experience at every stage of the customer journey — from first open to long-term retention. New users are guided through onboarding with interactive Stories that explain features, set expectations, and drive first actions without interrupting the app flow. Returning users see content personalized to their segment, purchase history, or ... read more about InAppStory

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Contact Vendor
    20% in Customer Experience Software
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  • zervos

    Zervos is developed by Zedunix, a technology-driven company focused on building scalable digital products, and powered by Zollid Branding Solutions, known for strategic product execution and brand-led innovation. Together, they bring technology, usability, and business clarity into one powerful platform built for growing service businesses.

    Entry Level Price
    Contact vendor
    Free Trial
    Available
    Pricing Type
    Per User
    0% in Customer Experience Software
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  • QuickFeedback

    QuickFeedback helps businesses understand customer experiences through structured feedback collection and AI-powered analysis. Customers can share feedback instantly using QR codes or through automated requests sent after appointments. Feedback is organized into actionable insights that help businesses identify trends, resolve concerns, and improve service quality. Features such as sentiment detection, owner alerts, and reporting provide visibility into customer satisfaction and ... read more about QuickFeedback

    Entry Level Price
    $29 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    30% in Customer Experience Software
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  • oChats.io

    Turn casual website visitors into qualified sales leads with oChats.io's live chat software. Our platform enables your team to catch prospects when their buying intent is at its highest, providing a frictionless channel for immediate engagement. By unifying live chat with WhatsApp and other social media channels in a single multi-agent inbox, your team never has to juggle between different ... read more about oChats.io

    Entry Level Price
    $359 Per Year
    Free Trial
    7 Days
    Pricing Type
    Contact Vendor
    10% in Customer Experience Software
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  • ProductBridge

    ProductBridge improves customer experience by making sure user voices are heard, acted on, and acknowledged. Feedback is collected automatically from the tools your customers already use — Slack, Intercom, Zendesk, Discord, and review platforms — then centralized so nothing slips through the cracks. Customers can submit ideas and vote through public or segment-specific boards, giving them a real say in ... read more about ProductBridge

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    25% in Customer Experience Software
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  • Pigeon Suite

    AI-Powered Visitor Experiences for Modern Attractions! Pigeon-Tech, a subsidiary of Srisys, INC., helps museums, zoos, fairs, festivals, sports events, hotels, and large attraction venues create smarter and more engaging visitor experiences by integrating AI/ML, interactive technologies, and custom software development solutions. Trusted by leading museums and attractions, our team brings over 100+ years of experience and helps guide thousands of ... read more about Pigeon Suite

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    34% in Customer Experience Software
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  • IDinsight

    ID Insight is an conversation intelligence platform that helps organizations improve customer support, optimize sales performance, and drive measurable business growth. Combining AI QMS, speech analytics, sentiment analysis and real-time agent assist, it analyzes 100% of customer interactions to uncover customer intent, behaviour, buying signals, and conversion opportunities. The platform delivers automated evaluations, real-time insights, and next-best-action recommendations that enable ... read more about IDinsight

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    20% in Customer Experience Software
    Visit website

  • Click to Call Software

    ID cloud Click to call software enables seamless, real-time communication between businesses and customers with just a single click. By integrating click-to-call API buttons into CRM systems, lead management tools, mobile apps, and third-party platforms, businesses can instantly connect agents with prospects, eliminating manual dialing and reducing wait times. This solution enhances customer engagement, improves response rates, and accelerates conversions ... read more about Click to Call Software

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    25% in Customer Experience Software
    Visit website

  • Raiseaticket

    Raiseaticket redefines customer support efficiency in a world where digital transformation is key. It’s a no-cost platform that simplifies and elevates the support experience, enabling your team to prioritise customer interactions over system navigation. The platform features an intuitive dashboard for comprehensive oversight, rich with analytics and reporting tools that empower management and supervisors with actionable insights. Bid farewell to ... read more about Raiseaticket

    Entry Level Price
    $15 Per Month
    Free Trial
    More than 30 days
    Pricing Type
    Per User
    15% in Customer Experience Software
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  • testimonials.ltd

    testimonials.ltd helps you gather social proof at the exact moment customers are delighted. Beyond a clean no-login share link, you can embed collection widgets directly in emails and inside your own SaaS product, so the ask lands right after a milestone, an upgrade, or a great support interaction instead of a week later. Customers leave text or video testimonials with ... read more about testimonials.ltd

    Entry Level Price
    $69 One-time
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    50% in Customer Experience Software
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  • Lissen.IO

    Lissen.IO enables organizations to deliver exceptional customer experiences by collecting and analyzing customer feedback across every touchpoint. Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), Customer Effort Score (CES), Voice of Customer (VoC), transactional surveys, relationship surveys, customer journey feedback, and customer loyalty. AI-powered analytics, sentiment analysis, executive dashboards, benchmarking, customer segmentation, and automated recommendations help businesses identify customer pain ... read more about Lissen.IO

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Experience Software
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  • DentiVoice

    Patients calling a dental practice today often face long hold times, voicemail, or no answer at all outside business hours. DentiVoice changes that experience entirely; every call is answered immediately, every time. Patients can book an appointment, ask a question, or get routed to the right person without frustration or delay. For new patients specifically, who are often comparing multiple ... read more about DentiVoice

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Per User
    20% in Customer Experience Software
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  • Autheona

    Autheona helps businesses improve customer experience by protecting their products from fake, abusive, and unwanted accounts before they gain access. By identifying suspicious signups early, businesses can reduce spam, account abuse, repeated free trial usage, and resource misuse that can negatively affect legitimate customers. At the same time, genuine users can move through signup with less unnecessary friction. This creates ... read more about Autheona

    Entry Level Price
    Contact vendor
    Free Trial
    7 Days
    Pricing Type
    Usage Based
    10% in Customer Experience Software
    Visit website

  • Interpreterly

    Interpreterly is an AI-powered voice interpreter built for real phone calls. It joins your existing office line as a conference-bridge agent, or sits on a desk for in-person conversations, interpreting both sides in real time. No app, no hardware, zero PBX integration. Teams are live in under 15 minutes. Currently interpreting between English, Spanish, and Brazilian Portuguese, with Haitian Creole ... read more about Interpreterly

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    0% in Customer Experience Software
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  • Breqo

    Breqo is a hosted platform designed to help businesses automate customer support and lead management. It builds AI-powered assistants using your own website content and documents, allowing you to answer customer questions in seconds, at any hour. When a customer reaches out via your website or email, Breqo handles the interaction automatically. If the assistant cannot answer a specific question, ... read more about Breqo

    Entry Level Price
    Contact vendor
    Free Trial
    Available
    Pricing Type
    Per Feature
    10% in Customer Experience Software
    Visit website

  • Atomz AI

    On-site search is usually the first thing a shopper touches, and exact-keyword search fails the moment a shopper describes what they want instead of naming it. AI Search understands shopper intent, not just matching words, and builds its own filters from the same structured catalog data Catalog Genius creates. AI Shopping Assistant goes a step further, acting as a shopping ... read more about Atomz AI

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    30% in Customer Experience Software
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  • NiroHelp

    NiroHelp is a helpdesk built specifically for WordPress. It brings documentation, support tickets, customer conversations, and AI-powered support into one place, so your team doesn’t have to manage everything across different tools. You can use NiroHelp to create a knowledge base, organize support tickets, and help customers find answers from your existing documentation. Its AI can also assist with customer ... read more about NiroHelp

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Usage Based
    80% in Customer Experience Software
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  • Olanna

    Olanna is an AI front desk for small businesses. Every customer gets a response, every time, whoever is or isn't at the desk. Olanna books the appointment, sends the confirmation, and follows up with customers who haven't rebooked. Revenue, bookings and recommended actions land on one dashboard each morning.

    Entry Level Price
    Contact vendor
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    20% in Customer Experience Software
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  • Produktly

    Produktly is the easiest way to onboard and engage users in a web app without writing code. Install one script tag, open the visual editor, and publish product tours, onboarding checklists, smart tips, announcements, changelogs, public roadmaps, feedback widgets, NPS, and micro-surveys. Every widget uses the same user segments and the same theme, so what you set up once works ... read more about Produktly

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    22% in Customer Experience Software
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FeatureIntercom4.3Vtiger CRM4.5Genesys4.5Front4.3Sprinklr4.5Qualtrics4.5Gainsight CS4.5Influitive5.0
All features (13 features)
Action Management
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Data Collection
Predictive Analytics
Reporting & Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis
Trend Analysis
AI Features
Total supportedout of 13 features7/139/1312/137/1310/1311/137/135/13
Full supportNot supported
Feature scores: supported = 1, not supported = 0

What the matrix tells you

Which Customer Experience Software products lead on features, and where the rest fall short.

Feature-count leaders

2 products tie at 12 of 13 features supported - choose on price and category fit, not breadth.

  • Genesys12 / 13
  • Ameyo Engage12 / 13
  • Qualtrics11 / 13
  • Thought Industries11 / 13
  • Clarabridge11 / 13

Most features (6-10)

Solid all-rounders just behind the leaders - strong picks if a top choice does not fit your budget or stack.

  • Review Loops11 / 13
  • Five911 / 13
  • CallMiner Eureka11 / 13
  • Sprinklr10 / 13
  • SoGoSurvey10 / 13

Watch-outs - missing table stakes

These products support the fewest features - confirm they cover your must-haves before shortlisting.

  • NUVI3 / 13
  • iCallify4 / 13
  • Algolia Search5 / 13
  • Discuss.io 5 / 13
  • PowerReviews5 / 13

Related Feature Matrices

CRM Software Feature MatrixMarketing Automation Feature MatrixHelp Desk Software Feature MatrixBusiness Intelligence Feature MatrixAccounting Software Feature Matrix