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Best Customer Experience Software

If customer experience is your top priority, then do not hesitate to check this authentic list of the top Customer experience software (CX) prepared by the experts at Goodfirms. The best Customer Experience Management (CEM) software listed below can help you to enhance every interaction and experience your customers can have with your brand.  Easily compare the listed CEM software, use the filters for features, pricing, and the deployment model, and check the verified reviews to select the top customer experience platform for your business. Deliver the most outstanding experiences to your customers with these customer experience solutions. 

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Rankings updated: Sep 16, 2026
268 Software

List of Best Customer Experience platforms | Best CEM Software

  • LitmusWorld

    Built on the Measure, Act & Improve® framework, our new product upgrade accelerates your digital transformation journey towards improving CX. Right from the CEO to front-line agents, LitmusWorld for CX offers actionable insights on customer experience backed by our robust Measure, Act & Improve® platform. Initiate multi-lingual conversations with customers to boost response rates. Every customer is different.

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    100% in Customer Experience Software
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  • Lumoa

    Lumoa makes it easy to manage and improve your Customer Experience metrics and KPIs. Lumoa is a customer insights platform that automatically generates customer insights from customer feedback and identifies important improvement areas in your product, service, or business. Lumoa is a user-friendly platform that makes collecting, analyzing and acting on customer feedback easy.

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    100% in Customer Experience Software
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  • Linc

    Linc is the only end-to-end CX Automation solution purpose-built for brands and retailers. Our award-winning solutions are the fastest way to automate the resolution of over 85% of your customer service inquiries, with increased customer satisfaction and agent happiness across chat, email, messaging, and voice. From complex order issues to consultative pre-sales assistance, Linc uniquely brings together superior conversational AI, ... read more about Linc

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    100% in Customer Experience Software
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  • Listen360

    Listen360 provides you with the insights you need to make smarter business decisions, determine which aspects of your customer experience to improve and which will have the biggest impact on your business. With real-time detractor alerts and nightly email summaries, Listen360 helps you listen closely, respond quickly, and cultivate the kind of loyalty that results in personal recommendations from your ... read more about Listen360

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    50% in Customer Experience Software
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  • Local Measure

    Local Measure is a customer communications management platform, helping businesses anticipate customer needs and drive exceptional customer experiences. Revolutionize your contact center operations by bringing all your customer communications and data into a single pane of glass, improving agent productivity and resolving customer queries faster. Get a deep understanding of real-time customer behavior and sentiment while your guests are on ... read more about Local Measure

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    100% in Customer Experience Software
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  • Metaphor Engage

    Metaphor Engage is a unique customer engagement platform that integrates your service (web, SMS, social, phone) and backend channels to offer customers a seamless experience. It leverages and integrates your existing technologies and communication channels. Once in place, it unifies data across all channels to consistently deliver personal and relevant customer interactions and improve service and satisfaction levels. Customers want ... read more about Metaphor Engage

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    50% in Customer Experience Software
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  • MirrorWave

    We follow individuals over time, regularly pulsing them with the same three questions so we can understand what's changed with them since last time and why. We do this using our world-first longitudinal platform which builds individual relationship stories over time and makes it easy for our clients to get into a rhythm of listening and taking action. MirrorWave is ... read more about MirrorWave

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    100% in Customer Experience Software
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  • Mopinion

    All-in-One User Feedback Software for Digital Channels. Mopinion helps digital enterprises listen, understand, and act across all digital touchpoints (web, mobile, and email). Mopinion enables its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) and trigger them based on rules such as mouse movement, time on page, exit intent and much ... read more about Mopinion

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    100% in Customer Experience Software
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  • MyFeelBack

    MyFeelBack is a Saas solution for collecting customer feedback via ultra-targeted smart surveys. We help companies collect high-value customer insights, keep their customer bases continuously up-to-date, and trigger ultra-personalized marketing actions to boost sales conversion. With MyFeelBack, brands can ask targeted questions or display messages to their users and visitors based on who they are and what they do. You ... read more about MyFeelBack

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    100% in Customer Experience Software
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  • MemberXP

    We help credit unions create brand-defining member experiences through Voice of Member feedback collection and a powerful, industry-specific analytics platform. A complete view of every member experience metric all in one place for every stakeholder to see. Real time. Every channel. Every day. MemberXP is made to measure the touchpoints of every member experience. From joining the credit union to ... read more about MemberXP

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    100% in Customer Experience Software
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  • mParticle

    Create powerful audience segments to re-engage customers based on historical context or distribute them for hyper-personalization in real time. Computed fields maintained over time using billions of streaming events and user attributes. Transform data at any stage of your customer data pipeline. Combine the power of mParticle and LiveRamp to deliver world-class customer experiences at an unprecedented scale. Leverage mParticle’s ... read more about mParticle

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    100% in Customer Experience Software
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  • Netigate

    Netigate is a feedback platform that allows you to collect and manage valuable VoC and VoE business insights using online surveys. Our Voice of the Customer solutions help you to measure and improve customer satisfaction, engagement, NPS, loyalty, and reduce churn. We combine a user-friendly survey platform with in-house expertise to bring you advanced data analysis, numerous survey distribution methods, ... read more about Netigate

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    100% in Customer Experience Software
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  • Pisano

    Omnichannel solutions for capturing more feedback, analyzing metrics that matter, resolving issues faster and increasing sales across all touch-points. From NPS to Customer Satisfaction, from Customer Effort Score to Dynamic Analytics Events. You'll have all the tools you need to ask the right questions at the right time. And capture the data that will unveil insights to help your company ... read more about Pisano

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    100% in Customer Experience Software
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  • Prodsight

    Deeply understand customer feedback across all channels - from support tickets to reviews. Combine your support tickets, reviews, surveys, NPS and other customer feedback into a single repository. Get each piece of feedback automatically analyzed for topics and sentiment based on your custom taxonomy. Get real-time insights around customer issues and requests and drive measurable improvements to your CX. Bring ... read more about Prodsight

    Entry Level Price
    $500 Per Month
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    Flat Rate
    100% in Customer Experience Software
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  • Proxime

    Let your customers inspire your products or services. Customer is king [they say] but customer is unheard. At Feedis we strive to carry the voice of the consumer to businesses and to other consumers, so that a customer's experience will never again be ignored. Dear companies, don't start with sales but start with feedback. too much feedback? Use our empathic ... read more about Proxime

    Entry Level Price
    Free version
    Free Trial
    Available
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    Free
    100% in Customer Experience Software
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  • Pyoneer

    Gain actionable insights from tons of customer feedback across channels. Pyoneer's AI-powered & self-serve customer feedback analytics allows collecting customer feedback to help you reduce customer churn and enable product-led growth. No matter where your customers are reaching out to you, import the customer feedback data in real-time from the mobile, web, and other platforms. Connect through numerous integrations or ... read more about Pyoneer

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    100% in Customer Experience Software
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  • Pyxis Insights

    Pyxis Insights UI/UX Testing empowers every brand to see their products through their customer's eyes. With the AI-led UI/UX testing platform, companies can take quick actions and deliver excellent customer experiences. Instant and unbiased opinions from over 2 million verified users help brands iron out UI/UX wrinkles in real-time, ensuring seamless brand experiences, retention and loyalty.

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    100% in Customer Experience Software
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  • Qemotion

    Prioritize the irritants of your customer journeys, increase your NPS and save time on processing your verbatim thanks to our Artificial Intelligence platform. Q°emotion is a semantic and emotional solution for analysing the opinions of your customers and employees. This solution enables you to take 4 key actions to improve your customer experience: 1. DETECT THE PAIN POINTS IN THE ... read more about Qemotion

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    Free version
    Free Trial
    Available
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    Free
    100% in Customer Experience Software
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  • Qmatic Orchestra

    World-leading customer journey management has never been more accessible. The solution you choose is available in the cloud and paid as a subscription via a monthly fee. Straightforward queuing or advanced customer journey management? Regardless what your needs are, Qmatic Cloud Solutions can be configured to match perfectly. So, to ensure the best possible customer journeys, simply select what functionality ... read more about Qmatic Orchestra

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    100% in Customer Experience Software
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  • PixlCFS

    PixlCFS™ is an Intuitive Customer Feedback Solution for enhanced visibility over customer experience. PixlCFS helps you obtain a collation of multisegment qualitative and quantitative Customer Feedback to gain a 360 degree overview of Customer Experience. Analyse feedback effectively with a real-time dashboard and gain from internal and external benchmarks for comparative analysis. Customers can provide their feedback at the service ... read more about PixlCFS

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    100% in Customer Experience Software
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  • ReplyChat

    In recent years, chat has thrust its way into the top three customer service communication channels, with just telephone and email ahead of it. Although chatbots can be a useful addition to customer service strategies, in many respects many customers currently prefer the option of directly communicating with a service employee in a live webchat. To offer the same impeccable ... read more about ReplyChat

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    100% in Customer Experience Software
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  • ResponseTek

    ResponseTek for Telco is a cloud-centric Customer Experience Management (CEM) solution based on Amazon Web Services, enabling customer feedback to be captured as close to the customer experience as possible, delivering accurate information and optimal response rates. It’s increasingly easy for customers to switch providers and the cost of acquisition is high. Consequently, Telcos are leveraging customer surveys as a ... read more about ResponseTek

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    100% in Customer Experience Software
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  • RAY

    RAY is the complete and automated solution to collect customer feedback, get more and better reviews, win new customers, get referrals and increase repeat business. We help brands and franchises improve the experience they give their customers at the points of sale, audit franchisees and improve their ranking on Google and Google Maps.

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    20% in Customer Experience Software
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  • Resolution1

    Resolution1 provides a seamless, simple to use, cloud-based help desk CRM solution that removes the complexities of managing bottlenecks associated with the entire customer care and marketing automation process. Resolution1 helps you in realizing instant ROI by connecting you with your customers online, bringing your excellent customer experiences to the digital world.

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    100% in Customer Experience Software
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  • Retently

    Cross-Channel Feedback Combine email, web pop-ups and messengers to reach your customers on the channels they're most likely to engage. Automation & Routing Easily automate follow-up and deliver personalized experiences. Greater Response Rate Ensure a greater response rate by using reliable tech tools and A/B testing customer engagement variations. Segmentation Segment your audience and create personalized experiences using real-time data. ... read more about Retently

    Entry Level Price
    $79 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    100% in Customer Experience Software
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  • Semeon Analytics

    Semeon can help you understand and prioritize large-scale employee, customer and marketplace feedback data from anywhere like social, surveys, reviews and CRM data. Our platform automatically extracts the most relevant multi-word concepts from your data, measures sentiment and generates insightful dashboards. With unmatched analytical power, you can dive into custom data classification and multi-layered filters to get actionable KPI insights ... read more about Semeon Analytics

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    100% in Customer Experience Software
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  • SightMill

    SightMill is an online customer experience platform that enables you to ask for real feedback, analyse your responses and make actionable changes to the way that you do business. SightMill provides automated analysis of your customer feedback to help you understand trends by product, by customer segment, by teams, or by themes and sentiment. SightMill works with your existing systems ... read more about SightMill

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    100% in Customer Experience Software
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  • Survaider

    All feedback from all your channels at a single place. Social media, review sites, complaint forums, in-app, App Store, CRM - data from everywhere, all at a single place! Enable your employees to reply to your customers in real time. We breakdown that data to help you understand it, automatically From all this unstructured data, we help you find out ... read more about Survaider

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    100% in Customer Experience Software
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  • Survey2Connect

    Drive-up your brand’s customer loyalty by identifying the gaps in your customer experience and creating timely solutions. Reach your customers across Omni Channels Capture their perception and brand experience Generate real-time reports for informed decision making With S2C’s Customer Experience collection of products, you can cultivate deeper and more rewarding relationships with your customers. Make them feel heard and develop ... read more about Survey2Connect

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    100% in Customer Experience Software
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  • Surveypal

    Surveypal is a United States software company that was founded in 2007, and offers a software title called Surveypal. Surveypal offers training via documentation, live online, and in person sessions. Surveypal offers a free trial. Surveypal is customer experience software, and includes features such as custom survey URLs, data analysis tools, email distribution, embeddable survey, kiosk survey, mobile survey, multiple ... read more about Surveypal

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    50% in Customer Experience Software
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  • Swell

    Swell helps prospects find your business through online reviews, converts website visitors, and turns customer interactions into revenue. Prospects choose businesses with the best reputation, the most convenient options and they want it now. Generate positive online reviews that'll boost your search rankings (and your cred) and help more people find their way to your business. Harness that new momentum ... read more about Swell

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    33% in Customer Experience Software
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  • Scuba

    Connect customer journeys and digital interactions in real-time. Move beyond curated dashboards and data prepping to unify CX, business intelligence (BI) + data science teams for real-time business decisions. Scuba modernizes experience management with real-time behavioral analytics across all users, digital interactions and operational data. Scuba provides actionable insights and data storytelling for all CX stakeholders without complexity. Map customer ... read more about Scuba

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    100% in Customer Experience Software
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  • ServiceGuru

    The ServiceGuru Kiosk captures feedback about your staff and business, so you know how your customers really feel about their experience. Collect 50x more feedback than review sites, receipt surveys, and traditional methods combined. The healthcare, hospitality, retail, and entertainment industries use ServiceGuru kiosks to ensure their customers are happy and to improve their service. All hardware, software and support ... read more about ServiceGuru

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    $99 Per Month
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    33% in Customer Experience Software
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  • Smaply

    Smaply is the experience innovation software that helps you and your team to embed customer centricity in your organization: Create, share and present your customer journey maps, personas, and stakeholder maps. Creating a customer journey map makes interactions visible and facilitates a common and empathic understanding between all team members. With Smaply you can visualize your customer's experience in a ... read more about Smaply

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    14 Days
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    100% in Customer Experience Software
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  • Smartsupp

    Smartsupp seamlessly integrates live chat, email inbox and Facebook Messenger in one customer messaging platform. Customize the look of the chat to match your company colors. Add your personal photo to show customers there are real people behind your website. Know your customers better than you know yourself. Find complete visitor info in one place, in our web dashboard. See ... read more about Smartsupp

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    34% in Customer Experience Software
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FeatureIntercom4.3Vtiger CRM4.5Genesys4.5Front4.3Sprinklr4.5Qualtrics4.5Gainsight CS4.5Influitive5.0
All features (13 features)
Action Management
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Data Collection
Predictive Analytics
Reporting & Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis
Trend Analysis
AI Features
Total supportedout of 13 features7/139/1312/137/1310/1311/137/135/13
Full supportNot supported
Feature scores: supported = 1, not supported = 0

What the matrix tells you

Which Customer Experience Software products lead on features, and where the rest fall short.

Feature-count leaders

2 products tie at 12 of 13 features supported - choose on price and category fit, not breadth.

  • Genesys12 / 13
  • Ameyo Engage12 / 13
  • Qualtrics11 / 13
  • Thought Industries11 / 13
  • Clarabridge11 / 13

Most features (6-10)

Solid all-rounders just behind the leaders - strong picks if a top choice does not fit your budget or stack.

  • Review Loops11 / 13
  • Five911 / 13
  • CallMiner Eureka11 / 13
  • Sprinklr10 / 13
  • SoGoSurvey10 / 13

Watch-outs - missing table stakes

These products support the fewest features - confirm they cover your must-haves before shortlisting.

  • NUVI3 / 13
  • iCallify4 / 13
  • Algolia Search5 / 13
  • Discuss.io 5 / 13
  • PowerReviews5 / 13

Related Feature Matrices

CRM Software Feature MatrixMarketing Automation Feature MatrixHelp Desk Software Feature MatrixBusiness Intelligence Feature MatrixAccounting Software Feature Matrix