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Best Customer Experience Software

If customer experience is your top priority, then do not hesitate to check this authentic list of the top Customer experience software (CX) prepared by the experts at Goodfirms. The best Customer Experience Management (CEM) software listed below can help you to enhance every interaction and experience your customers can have with your brand.  Easily compare the listed CEM software, use the filters for features, pricing, and the deployment model, and check the verified reviews to select the top customer experience platform for your business. Deliver the most outstanding experiences to your customers with these customer experience solutions. 

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Rankings updated: Sep 24, 2026
271 Software

List of Best Customer Experience platforms | Best CEM Software

  • NHANCE NOW

    The operating system for conversational business Deploy Intelligent Bots that automate customer interactions to reduce operational challenges and simplify customer experience. Digital Conversations have fundamentally changed the way we communicate and interact today. Be it asking Alexa to play our favourite song or ordering pizza over Facebook Messenger or getting styled with real time advice over interactive conversational apps, the ... read more about NHANCE NOW

    Entry Level Price
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    Free Trial
    14 Days
    Pricing Type
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    50% in Customer Experience Software
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  • Newired

    This is what Newired is for. Newired is a powerful customer experience tool for softwares and applications, which is able to connect and align all support activities on the same page. Sometimes users are just willing to be accompanied along a process because they don’t feel confident in their own capabilities, even using remote control, external video sources and other ... read more about Newired

    Entry Level Price
    $206 Per Month
    Free Trial
    N/A
    Pricing Type
    Usage Based
    25% in Customer Experience Software
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  • NexJ CRM

    Each of our 6 industry-specific products are tailored to your specific vertical to help you meet your business objectives. CRM for Wealth Management - helps advisors grow assets under management by forging deep client relationships. CRM for Private Banking - helps Relationship Managers grow assets under management by solidifying client relationships. CRM for Commercial Banking - helps bankers drive upsell ... read more about NexJ CRM

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    Free Trial
    N/A
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    25% in Customer Experience Software
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  • OPINATOR

    Innology Ventures is a software business formed in 2011 in Spain that publishes a software suite called OPINATOR. OPINATOR includes training via live online, and in person sessions. The OPINATOR product is SaaS software. OPINATOR includes business hours support. OPINATOR is customer engagement software, and includes features such as email distribution, interactive content, Multi-Channel communications, On-Demand communications, personalization, template management, ... read more about OPINATOR

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    Free Trial
    N/A
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    50% in Customer Experience Software
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  • Octane AI

    Octane AI powers branded, customizable quizzes for Shopify that collect contact information and dynamically lead customers to a recommended set of products or content (recommend one product, a selection or a personalized bundle). All data (answers, revenue, opt-ins) is tracked and can be synced with Shopify, SMS, Facebook Messenger, Facebook ads, Klaviyo & more.

    Entry Level Price
    $50 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    33% in Customer Experience Software
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  • PxidaCX

    PxidaCX is a new customer engagement tool featuring behavioral analytics technology and analytics used by global brands, now packaged for use by smaller businesses and organizations. It provides truly actionable insight to improve customer satisfaction and grow your business quickly. Build your surveys quickly and easily by adapting our template customer satisfaction surveys and deploy them without any expert knowledge. ... read more about PxidaCX

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Customer Experience Software
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  • Simpo

    Simpo lets you create in-app experiences that onboard, guide, and educate your users – without coding. Communicate with users right within your application. From automated announcements to in-app walkthroughs, Simpo lets you deliver training and knowledge directly to your users. No technical expertise needed. The independence and control you need to get things done quickly. Simpo is an easy-to-use tool ... read more about Simpo

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    Free Trial
    N/A
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    33% in Customer Experience Software
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  • Smart Match App

    The #1 Matchmaking Software CRM. Smart Match App is an award-winning matchmaking and membership management software CRM servicing more than 100,000 users worldwide. Match your clients, arrange introductions and dates, receive valuable date feedback with professional matchmaking tools. Smart CRM software with professional matchmaking tools and functionality addresses important tasks from one system to bring your business to a higher ... read more about Smart Match App

    Entry Level Price
    $35 Per Month
    Free Trial
    Available
    Pricing Type
    Flat Rate
    14% in Customer Experience Software
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  • Surefire CRM

    Surefire CRM by Top of Mind Networks is recognized as the mortgage industry's most relied upon marketing automation and creative content solution. From individuals to enterprise lenders, Top of Mind's Surefire CRM helps thousands of mortgage professionals win new business, earn repeat business and deserve referral business. With intuitive, set-it-and-forget-it workflows and award-winning content, mortgage professionals are able to effortlessly ... read more about Surefire CRM

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    N/A
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    8% in Customer Experience Software
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  • StoryPulse

    StoryPulse is a Closed Loop Learning & Assessment Platform (CLLAP). The platform provides innovative methods to capture field data and synchronize with back-end CRM platforms. It also leverages gamification and game-based approaches to make learning and educating customers a fun and engaging activity! Use cases include Voice of the Customer Programs, Field Inventory Capture, Compliance Courses, Customer Education & Engagement ... read more about StoryPulse

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    50% in Customer Experience Software
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  • Strikedeck

    With Strikedeck’s 360° Customer Success dashboard, you’ll have a single, unified system of record for each and every customer. Real-time health scoring will help identify key customers, and alert you to critical status changes. Strikedeck’s library of API-based connectors removes the burden of integrating in-house and ensures swift onboarding. Additional mechanisms for integration ensures data from non-standard sources can also ... read more about Strikedeck

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    N/A
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    33% in Customer Experience Software
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  • TABLE

    One Platform, Countless Customer Solutions. TABLE provides all-in-one, on-demand customer service—when, where, and how the customer wants. Everything happens in one seamless interface. From first click to fiftieth purchase, the customer will have easy, instant access to your products and services. And TABLE will remember everything you need to know about them. Smart for your company, unforgettable for your customers. ... read more about TABLE

    Entry Level Price
    $450 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    33% in Customer Experience Software
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  • Userlane

    Ensure your customers unlock the potential of your software by helping them see the value of what you offer instantly. You can achieve this with our interactive guides, Virtual Assistant, and Announcements feature, which lets you ask for feedback and provide more support. Give your customers an immersive product experience and increase engagement by helping them achieve their goals step-by-step.

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    50% in Customer Experience Software
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  • VEMT

    SaaS platform with 70+ Customer Experience-Flows to serve CRM and Marketing for mid-sized companies and enterprises. We help generate revenue at customer journey touch points. All our CX-flows ready-to-go, so you don’t need to wait for IT or ‘Implementation Partners’ to shine as marketer. Manage Audiences and run Engagement Programs, Member-get-Member, Loyalty Programs, Discount Schemes, VIP Clubs, Advocacy Engines, Look-at-Me ... read more about VEMT

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    Free Trial
    N/A
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    33% in Customer Experience Software
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  • easiware

    Become a love brand. Personalize your Customer Relations. An all-in-one platform with expert support to engage your customers and simplify your Customer Services and Marketing teams’ daily work load. Omnichannel solution for customer interaction management The future belongs to love brands, those that exist and those to become. We help them personalize customer relationship and provide a special touch to ... read more about easiware

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    Free Trial
    N/A
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    33% in Customer Experience Software
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  • Elevio

    Elevio is a knowledge platform that helps companies capture, deliver, measure and evolve their product knowledge. We help growing teams reduce their support loads and enterprise teams better manage their knowledge requirements. Deliver contextual answers to customers or give your support agents the right info as they need it. Reduce support loads, increase customer success and create custom knowledge experiences ... read more about Elevio

    Entry Level Price
    $79 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    16% in Customer Experience Software
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  • Conscia

    Conscia is a real-time Customer Data Platform, built for marketers to acts as a central brain for the entire marketing tech stack. Conscia offers an Intelligent Data Hub that is capable of unifying customer data from various real-time and offline sources, as well as gather and enrich content that needs to be personalized. It is equipped with a native personalization ... read more about Conscia

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    N/A
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    50% in Customer Experience Software
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  • ActionTracker

    Don’t wait weeks or months to respond to a customer’s survey response. Do it now with ActionTracker™. When a survey response is completed, the ActionTracker™ can automatically assign your staff based on powerful criteria. Review all your data from a single program and even export your analyses.

    Entry Level Price
    $165 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    100% in Customer Experience Software
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  • Adobe Sensei

    Power incredible experiences with AI. Designing and delivering the perfect customer experience can be complicated. Adobe Sensei uses AI and machine learning to make it easier — helping you create effortlessly, make informed decisions, and target marketing for better results. Check out our new video to see what’s possible with Adobe Sensei.

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    Free Trial
    N/A
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    50% in Customer Experience Software
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  • Airkit

    Airkit sits on top of your backend (systems of record, transactions, telephony, contact center) to deliver digital experiences that drive customer action in the last mile. Digitize any sales and service touchpoint in the customer lifecycle. Automated onboarding, self-service scheduling, digital deflection, churn prevention, and more.

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    50% in Customer Experience Software
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  • Aisera

    Aisera's next-generation AI Customer Service solution is a proactive, personalized, and predictive Conversational AI and RPA solution that is purpose-built to automate repetitive requests, tasks, and workflows. Customer requests range from responding to information requests to providing answers to simple tasks to autonomously resolving complex workflow tasks across multiple applications and systems. Automated responses provide customers with immediate self-service resolutions ... read more about Aisera

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    25% in Customer Experience Software
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  • ALTERIAN

    Customers define their own journey. Alterian’s software easily recognizes and charts the ‘natural’ path as chosen by the customer. It spotlights pivotal ‘break points’ along the journey and ‘moments of truth’ experienced as customers get closer to achieving key goals, maximizing the value of every opportunity for both the customer and the brand. Brands can understand and quantify the effect ... read more about ALTERIAN

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    N/A
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    100% in Customer Experience Software
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  • AskNicely

    Measure and improve the customer experience with AskNicely, an innovative, real-time customer feedback solution based on the Net Promoter Score (NPS). AskNicely makes it easy for brands and businesses to collect feedback via one-touch surveys, share real-time insights with the team from the front line to the CEO, and empower the team to take immediate action based on customer feedback. ... read more about AskNicely

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    Free Trial
    N/A
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    100% in Customer Experience Software
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  • AirVote

    AirVote is a self-service customer feedback tool. Designed to post specific questions in multiple locations without high implementations or usage costs. AirVote QR smileys are posted on the inside of the restroom units. Supports real-time alerts and trend reports. Free forever for moderate use of <50 responses per month.

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    N/A
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    33% in Customer Experience Software
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  • Alterna CX

    Alterna CX provides an end-to-end platform to collect all experience data, whether it's reviews, complaints, social media, surveys, or more, analyzing it by categorizing and predicting the effects on the business KPIs and simplifying taking action on the most impactful areas. We leverage machine learning-based text analytics technology to both analyze and create actionable improvements.

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    Free Trial
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    100% in Customer Experience Software
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  • Amplifique.me

    Keep an eye on your customers' experience and measure their satisfaction using the most accepted methodology on the market. Increase your sales by encouraging customers to recommend your products and services. Enjoy the strength of word of mouth. Monitor your company's reputation on various online review sites and take advantage of this channel to increase your exposure.

    Entry Level Price
    $37.55 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    100% in Customer Experience Software
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  • Antlere

    Aim to delight your customers at all fronts by creating experiences that leave them wanting more. Unleash the power of CX with Antlere and let the results speak for themselves. Unleash the powerhouse of Customer Experience with the PI spirit. Deliver consistent experiences that span across all interactions an employee has with your company and get ready to unlock your ... read more about Antlere

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    100% in Customer Experience Software
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  • AnyRoad

    Online or in-person, use one system to manage every experience, from bookings to post-event feedback. From regional campaigns to large scale programs across thousands of locations, streamline and empower every team member to do their part. Connect with your dedicated account manager for regular business reviews. Rely on 24/7 AnyRoad support for your team and customers.

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    N/A
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    100% in Customer Experience Software
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  • Appgree

    Appgree is the first digital platform that allows you to get a dialogue going with a group of any size, as if you were having a one-to-one conversation. It's as simple as asking an open-ended question to the group and then sitting back as their responses come in. In no time youll see how their ideas and opinions are ranked ... read more about Appgree

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    100% in Customer Experience Software
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  • binds.co

    binds.co is a flexible solution to measure the satisfaction levels of a company's customers, by sending customized surveys by email, widgets, and messages. With a control panel that can be customized with the colors and design of the brand, which can be configured, binds.co allows companies to choose what information to put into surveys, and to define the criteria for ... read more about binds.co

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    100% in Customer Experience Software
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  • BrandsEye

    BrandsEye, a leading customer service and experience solution helping organisations increase revenue, optimise expenditure, and mitigate risk by understanding customers experience. Our combination of crowd-sourcing and AI enables we turn unstructured customer feedback into actionable intelligence with unparalleled accuracy. Unlike other listening tools, BrandsEye's Crowd of human contributors can identify the specific issues driving public sentiment, enabling strategic and operational ... read more about BrandsEye

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    100% in Customer Experience Software
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  • CHI Express

    Logica Infotech Services is a India software company that was founded in 2010, and offers a software title called CHI Express. CHI Express offers training via documentation, and live online. CHI Express offers a free trial. CHI Express is customer experience software, and includes features such as action management, analytics, customer segmentation, dashboard, feedback management, knowledge management, Multi-Channel collection, sentiment ... read more about CHI Express

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    100% in Customer Experience Software
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  • Chattermill

    Specify the exact rules you want to build for certain events that occur within your customer experience to monitor and take action from. Automate standardised actions and route feedback to the right person in near real time with our powerful workflow builder. Put your customer experience on autopilot. Reduce the effort to reach the right insights in a repeatable, systematic ... read more about Chattermill

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    100% in Customer Experience Software
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  • trustMinder

    trustMinder is a cloud based Voice of the Customer platform and is used to measure customer experience for brands and state agencies. One of the most important aspects of customer experience is trust. Without trust, customers take their business elsewhere. With trustMinder we’ll help you mind that trust and keep a finger on the customer experience pulse 24×7. Using state ... read more about trustMinder

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    100% in Customer Experience Software
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  • Perceptive

    For over a decade we’ve been tailoring customer experience (CX) programmes that capture hearts, grow bottom lines, unlock operational efficiencies and transform organisational cultures. We understand that the needs and expectations of customers are always evolving, which is why our commitment to excellence never stops at implementation. Our CX programmes are successful because they are fuelled by ongoing improvements. This ... read more about Perceptive

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    100% in Customer Experience Software
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FeatureIntercom4.3Vtiger CRM4.5Genesys4.5Front4.3Sprinklr4.5Qualtrics4.5Gainsight CS4.5Influitive5.0
All features (13 features)
Action Management
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Data Collection
Predictive Analytics
Reporting & Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis
Trend Analysis
AI Features
Total supportedout of 13 features7/139/1312/137/1310/1311/137/135/13
Full supportNot supported
Feature scores: supported = 1, not supported = 0

What the matrix tells you

Which Customer Experience Software products lead on features, and where the rest fall short.

Feature-count leaders

2 products tie at 12 of 13 features supported - choose on price and category fit, not breadth.

  • Genesys12 / 13
  • Ameyo Engage12 / 13
  • Qualtrics11 / 13
  • Thought Industries11 / 13
  • Clarabridge11 / 13

Most features (6-10)

Solid all-rounders just behind the leaders - strong picks if a top choice does not fit your budget or stack.

  • Review Loops11 / 13
  • Five911 / 13
  • CallMiner Eureka11 / 13
  • Sprinklr10 / 13
  • SoGoSurvey10 / 13

Watch-outs - missing table stakes

These products support the fewest features - confirm they cover your must-haves before shortlisting.

  • NUVI3 / 13
  • iCallify4 / 13
  • Algolia Search5 / 13
  • Discuss.io 5 / 13
  • PowerReviews5 / 13

Related Feature Matrices

CRM Software Feature MatrixMarketing Automation Feature MatrixHelp Desk Software Feature MatrixBusiness Intelligence Feature MatrixAccounting Software Feature Matrix