Aisera
Deployment
Best for
Overview
About Aisera
Aisera's next-generation AI Customer Service solution is a proactive, personalized, and predictive Conversational AI and RPA solution that is purpose-built to automate repetitive requests, tasks, and workflows. Customer requests range from responding to information requests to providing answers to simple tasks to autonomously resolving complex workflow tasks across multiple applications and systems. Automated responses provide customers with immediate self-service resolutions with zero lag time.
With self-service, the right answers are quickly delivered to customers thereby improving CSAT and NPS.
At a glance
Software information
Industries served, licensing and the support Aisera provides.
Industries
- Information-technology-services
Licensing
- Proprietary
- Quote Based
Support
- Live Chat
- Phone
- 24x7 Support
Training
- In-person
Knowledge Base
- Help Guides
- Video Guides
Capabilities
Aisera features
The full feature set, grouped by module.
Help Desk Software
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Document Storage
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
Customer Service Software
- Alerts/Notifications
- Appointment Management
- Escalation
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
Customer Experience Software
- Action Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Reporting & Analytics
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Trend Analysis
Plans
Aisera pricing
Works with
Integrations
Aisera connects with the tools your team already uses.
Media
Screenshots & video
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