Zendesk Guide
United States HQFounded 2007
Deployment
Best for
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Overview
About Zendesk Guide
Zendesk Guide is a smart knowledge base that helps tap into that institutional knowledge and puts it to work. With Guide, you can quickly build a customizable help center, online community, and customer service portal so customers get better self-service and agents see improved efficiency and faster resolution. And since it’s the only knowledge base native to Zendesk, it integrates seamlessly with Zendesk Support.
At a glance
Software information
Industries served, licensing and the support Zendesk Guide provides.
Industries
- Education-management
- Electrical-electronic-manufacturing
- Information-services
- Information-technology-services
- Retail
- Telecommunications
Licensing
- Proprietary
- Monthly Payment
- Annual Subscription
- Free trial
- Free version
Support
- Phone
- 24x7 Support
Training
- Webinar
- Documentation
Knowledge Base
- Help Guides
- Blogs
- Case Studies
- On-Site Training
Languages (1)
English
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Zendesk Guide features
The full feature set, grouped by module.
CRM Software
- Calendar & Task
- Contact Management
- Collaboration Tools
- Custom Dashboard
- Email Integration
- File Management
- Forecasting & Analytics
- Lead Management
- Mobile Access
- Pipeline Management
- Reporting
- Sales Automation
- Security
- Workflow Automation
Workflow Management Software
- Access Controls
- Business Process Automation
- Calendar Management
- Compliance Tracking
- Custom Dashboard
- Document Management
- Forms Management
- Graphical Workflow Editor
- Notifications & Reminders
- Reporting & Analytics
- Task Management
- Workflow Configuration
Customer Service Software
- Alerts/Notifications
- Appointment Management
- Escalation
- Feedback Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
Plans
Zendesk Guide pricing
Free Version
Yes
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Free Trial
14 Days
Media
Screenshots & video
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