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Best Customer Experience Software

If customer experience is your top priority, then do not hesitate to check this authentic list of the top Customer experience software (CX) prepared by the experts at Goodfirms. The best Customer Experience Management (CEM) software listed below can help you to enhance every interaction and experience your customers can have with your brand.  Easily compare the listed CEM software, use the filters for features, pricing, and the deployment model, and check the verified reviews to select the top customer experience platform for your business. Deliver the most outstanding experiences to your customers with these customer experience solutions. 

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Rankings updated: Sep 24, 2026
271 Software

List of Best Customer Experience platforms | Best CEM Software

  • Akio.CX

    AKIO is a company that provides customer experience software platforms. It proposes cross-channel solutions that help you with customer engagement management, voice of the customer analysis and brand reputation monitoring. Akio proposes Akio.CX, a unified customer relations platform - with all channels including voice, emails, chat, social media,... - combined with a complete listening and analytics system of media coverage, ... read more about Akio.CX

    Entry Level Price
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    Free Trial
    N/A
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    20% in Customer Experience Software
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  • Ameyo Engage

    Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in Better Customer Experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees.

    Entry Level Price
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    Free Trial
    N/A
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    10% in Customer Experience Software
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  • Dashly

    Dashly is a customer communication platform for your SaaS business. It helps acquire customers with data collecting forms, nurture them with personalized automated messages and manage (segment) the leads to return the hottest ones.

    Entry Level Price
    $31.2 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    20% in Customer Experience Software
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  • NGDATA

    With experts you trust, NGDATA helps brands accelerate digital transformation through proven customer engagement best practices across industries coupled with our suite of enterprise technologies. All delivered end-to-end through a global professional services team.

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    N/A
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    33% in Customer Experience Software
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  • Moxtra

    Keep your customers engaged by delivering a one-stop digital experience. Moxtra powers one-stop customer portals, providing a private communication hub, for all of your external and internal users - under your brand. It delivers a continuous connected experience with an all-in-one suite of collaborative services. Moxtra's Platform can power your branded OneStop Portal as a standalone web and mobile app, ... read more about Moxtra

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    Free Trial
    N/A
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    12% in Customer Experience Software
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  • Locobuzz

    A platform that can flawlessly integrate into social media profiles with just a click of the button. Locobuzz helps you to keep track of your social media in real-time using smart AI and automation technology. Build unbreakable bonds with your customers by always staying connected with them on any social media platform. Bring in more leads and nurture them into ... read more about Locobuzz

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    Free Trial
    N/A
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    25% in Customer Experience Software
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  • PowerReviews

    Founded on the premise of consumers helping each other, we built a company elevating consumer opinions. More than a decade later, we’re even bigger consumer champions and helping brands leverage their feedback for everyone to win. PowerReviews is a conversion-first UGC vendor obsessed with helping brands and retailers grow their businesses. PowerReviews enables these organizations to generate better quality customer ... read more about PowerReviews

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    Free Trial
    N/A
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    33% in Customer Experience Software
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  • Review Loops

    Create custom review apps to spawn feedback from customers before they leave your store. Manage and quickly respond to reviews from all the top review websites in one dashboard. Get your reviews emailed to you in real-time as they get posted to the top review websites. Monitor the feedback and reviews your competitors are getting from customers.

    Entry Level Price
    $99 Per Year
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    50% in Customer Experience Software
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  • WizVille

    The story of WizVille began in 2012. Timothée de Laitre, co-founder of the company was asked to take part in AFNOR’s work on the creation of a standard relating to the reliability of online customer reviews. Inspired by this experience which highlighted the power of customer feedback for retailers AND consumers alike, he was convinced that tomorrow’s winners would be ... read more about WizVille

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    33% in Customer Experience Software
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  • SurveyLegend

    SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Now you can create great-looking surveys on your PC or tablet, customize the look of your survey however you like, & display collected data with eye-catching & insightful graphics. Creating questionnaires is done ... read more about SurveyLegend

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    25% in Customer Experience Software
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  • Discuss.io

    Discuss.io helps market researchers stay on track during interviews and streamline the work that follows. Features include moderation; public, private and back room chat; interactive stimuli, screen sharing and whiteboards; searchable transcriptions; team management; translator capability; respondent management tools, (recruiting, incentive management, etc); and powerful flagging & tagging. Easily create clips and build a highlight reel that tells a story, ... read more about Discuss.io

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    25% in Customer Experience Software
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  • InMoment

    Improving experiences is why InMoment exists. XI is how we do it. Businesses know they need to compete on experience, and yet, most are not moving the needle. Customer scores go up, but revenue goes down. Why? The use of old, tired techniques like feedback collection and monitoring applications can focus your attention on the wrong things. We built InMoment ... read more about InMoment

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    50% in Customer Experience Software
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  • Five9

    Five9 outbound allows organizations to make outbound calls to identified lists of contacts in a predictable and efficient manner. The Five9 Predictive Dialer dramatically increases the number of live connections for your agents. With a predictive mathematical algorithm, Five9 does the hard work of getting a live person on the phone. This saves time for agents from listening to unanswered ... read more about Five9

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    Free Trial
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    15% in Customer Experience Software
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  • CallMiner Eureka

    CallMiner Eureka makes it possible to analyze 100% of customer conversations and turn those insights into transformational business change. No other platform delivers the tools and capabilities to drive enterprise-wide value. With our years of industry leadership and over 2 billion hours of conversations mined, we are able to deliver exceptional value to customers by delivering highly effective, usable, and ... read more about CallMiner Eureka

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    N/A
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    20% in Customer Experience Software
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  • CredSpark

    CredSpark transforms your content into personalized experiences that generate unique data, deepen relationships, increase audience engagement, and drive growth for your organization.

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    Free Trial
    N/A
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    50% in Customer Experience Software
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  • Khoros

    Khoros Communities gives you a branded, interactive platform to transform search, evaluation, purchase, and support interactions into connected learning experiences. Power your community and increase your team’s efficiency. Use our Slack integration to never miss a chance to connect with your community. Real-time analytics, advanced moderation tools, and robust content management foster more productive and positive engagement.

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    Free Trial
    N/A
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    33% in Customer Experience Software
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  • GetFeedback

    The world is changing fast, and so are your customers. You need an agile CX solution that lets you deliver great experiences to meet the changing needs of your customers. Collecting customer feedback shouldn’t be complicated. Our easy-to-use solution measures the voice of your customer so you can take action and provide an exceptional experience.

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    Free Trial
    Available
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    50% in Customer Experience Software
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  • Centercode

    Centercode is a cloud-based customer validation solution that helps businesses manage processes for capturing client feedback using alpha, beta and delta tests. Key features include product reviews, content management, discussions/forums, crowdsourcing, customer segmentation and data export.

    Entry Level Price
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    Free Trial
    N/A
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    50% in Customer Experience Software
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  • Panviva

    Panviva is a cloud knowledge management system that empowers your employees to provide top quality customer service. Panviva captures information from wherever it is stored in your organization, optimizes it for better understanding and delivers it to any employee, anywhere. It eliminates the need to search endlessly for critical process information. Panviva delivers it right to your employees at the ... read more about Panviva

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    Free Trial
    N/A
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    50% in Customer Experience Software
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  • Go4Clients

    Technology has allowed most industries to improve communication with their end-users by offering tools from informational but not intrusive to promotional and highly intrusive. It’s evident that reaching end-users by combining different channels results in a much higher ROI than using a single channel. Strategies that use emails, SMS, Landing Pages, calls.

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    50% in Customer Experience Software
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  • ChurnZero

    ChurnZero is Customer Success software for growing SaaS and subscription businesses. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero (1) helps businesses understand how their customers use their product, (2) assesses their health and their likelihood to renew, and (3) gives the business the means to automate ... read more about ChurnZero

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    33% in Customer Experience Software
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  • TOTANGO

    Totango is a Customer Success Platform that drives action and focuses for teams and predictable results for management. Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable ... read more about TOTANGO

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    33% in Customer Experience Software
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  • AnswerDash

    Customers no longer need to leave the page to get smart, instant answers to their questions. AnswerDash AI predicts user needs and presents Q&A that is contextual to the webpage or personalized to the user. Now your customers can get instant answers without submitting a ticket or starting a live chat. What makes AnswerDash predictive self-service better than the rest? ... read more about AnswerDash

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    50% in Customer Experience Software
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  • Amity

    Health scores and tailored insights help your team to cultivate and maintain high-precision customer relationships. A unified view of CRM, Support, Billing, Email, Marketing, Usage, and Outcome Data. Manage the entire customer lifecycle across your organization. Close the loop with reporting and analytics about customers, teams, processes, and products. Amity provides the world’s most powerful Customer Success software. Amity, senses ... read more about Amity

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    Free Trial
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    50% in Customer Experience Software
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  • Kilterly

    Kilterly is a startup SaaS company that provides customer success software to companies of all shapes and sizes. Our mission is to provide insights that empower companies to upsell while building and maintaining a healthy customer success strategy. Aside from best in class customer service, your Kilterly subscription includes Unlimited onboarding & retention campaigns, Unlimited surveys including language analyzer feature, ... read more about Kilterly

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    33% in Customer Experience Software
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  • Salesmachine

    Salesmachine empowers your sales and success teams with actionable product usage insights and automation to grow your business. Salesmachine identifies risks and opportunities based on product usage and customer data to help your customer success team engage with your customers at the right time. Your sales team waste time on unqualified leads. Salesmachine allows you to focus on the best ... read more about Salesmachine

    Entry Level Price
    $75 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    50% in Customer Experience Software
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  • WalkMe

    WalkMe's product super-imposes an interactive and flexible layer containing step-by-step balloon hints, which are attached to different User Interface (UI) elements, that appear in a sequential manner according to the users' actions. WalkMe's Walk-Thru’s are automatically overlaid on the UI itself, adapting themselves to changing layouts and element positions, and do not require any agent, player, or software to be ... read more about WalkMe

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    33% in Customer Experience Software
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  • Brightback

    Brightback helps save and retain customers, automatically triggers customer-saving workflows, and provides insights on where you need to improve. Maximize your efforts on high-value accounts with automated customer profiling. Target customers with personalized offers by segment, LTV, tenure, usage, and more.

    Entry Level Price
    $1000 Per Month
    Free Trial
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    Pricing Type
    Flat Rate
    50% in Customer Experience Software
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  • Crowdvocate

    Understand the post-sale journey of your customers on multiple touchpoints throughout their lifecycle. Leverage those insights for personalized triggered campaigns. Crowdvocate is a B2B customer marketing & advocacy automation platform that uses AI to enable marketers to streamline engagement, generate customer references, gain insights, capture VoC, and scale advocacy. Our platform enables customer marketers to manage their programs and get ... read more about Crowdvocate

    Entry Level Price
    $1628 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    33% in Customer Experience Software
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  • CXONCLOUD

    What do you get with CXONCLOUD? Lead Generation App builder, one-click connect to the web, social & print media, live chat with the customer, one-click bulk send customer announcements, creating awards & rewards. Instant booking confirmations, cancellations, reschedules, managing feedback, loyalty, calendar & quotes. Collecting ratings, reviews, recommendations, the popularity of products, services, events, advertisements & the overall marketing effectiveness.

    Entry Level Price
    $39 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    50% in Customer Experience Software
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  • Kangaroo

    Maximize your sales and grow your business with your very own customer loyalty program! Branded to your business, Kangaroo gives you the power to reward, communicate and engage customers on multiple channels to boost business. It's never been so easy! Attract, retain and boost sales by offering rewards, perks and experiences that will get customers to spend more, more often ... read more about Kangaroo

    Entry Level Price
    $149 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    33% in Customer Experience Software
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  • Ovation

    Find out how your drive thru, third-party delivery, pickups, and in-store customers are feeling, fix anything in seconds, get more 5-star reviews, and have an easy-button for insight and retention. Gather customer data for all locations regardless of how they customers interact with your brand, i.e. 3rd party delivery, online ordering etc.. Effortlessly measure satisfaction 18x more effectively than current ... read more about Ovation

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    50% in Customer Experience Software
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  • PeopleVine

    Earn your customer's loyalty by rewarding them for more than just the dollars they spend. Create digital engagements that incentivize customers to return and refer. Create Loyalty Leaderboard contests. Earn points and badges for: follows on Twitter & Instagram, hashtags and keywords on Twitter, referring-a-friend, bookings, registering for events and check-ins, reservations via SevenRooms, multi-step activities and more!

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    50% in Customer Experience Software
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  • SailPlay

    Increase your revenue by up to 50% with a customer loyalty and rewards program using SailPlay Loyalty. With SailPlay, you can customize your program, plus manage your customers, their activities, points and rewards from just one system. And also create automated, customized marketing campaigns to keep your customers returning to you.

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    50% in Customer Experience Software
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FeatureIntercom4.3Vtiger CRM4.5Genesys4.5Front4.3Sprinklr4.5Qualtrics4.5Gainsight CS4.5Influitive5.0
All features (13 features)
Action Management
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Data Collection
Predictive Analytics
Reporting & Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis
Trend Analysis
AI Features
Total supportedout of 13 features7/139/1312/137/1310/1311/137/135/13
Full supportNot supported
Feature scores: supported = 1, not supported = 0

What the matrix tells you

Which Customer Experience Software products lead on features, and where the rest fall short.

Feature-count leaders

2 products tie at 12 of 13 features supported - choose on price and category fit, not breadth.

  • Genesys12 / 13
  • Ameyo Engage12 / 13
  • Qualtrics11 / 13
  • Thought Industries11 / 13
  • Clarabridge11 / 13

Most features (6-10)

Solid all-rounders just behind the leaders - strong picks if a top choice does not fit your budget or stack.

  • Review Loops11 / 13
  • Five911 / 13
  • CallMiner Eureka11 / 13
  • Sprinklr10 / 13
  • SoGoSurvey10 / 13

Watch-outs - missing table stakes

These products support the fewest features - confirm they cover your must-haves before shortlisting.

  • NUVI3 / 13
  • iCallify4 / 13
  • Algolia Search5 / 13
  • Discuss.io 5 / 13
  • PowerReviews5 / 13

Related Feature Matrices

CRM Software Feature MatrixMarketing Automation Feature MatrixHelp Desk Software Feature MatrixBusiness Intelligence Feature MatrixAccounting Software Feature Matrix