Five9

United States HQFounded 2001

Deployment

Best for

Medium

Overview

About Five9

Five9 outbound allows organizations to make outbound calls to identified lists of contacts in a predictable and efficient manner. The Five9 Predictive Dialer dramatically increases the number of live connections for your agents. With a predictive mathematical algorithm, Five9 does the hard work of getting a live person on the phone. This saves time for agents from listening to unanswered calls or busy signals. Instead agents can focus on talking to people who are ready to talk.

At a glance

Software information

Industries served, licensing and the support Five9 provides.

Industries

  • Banking
  • Consumer-services
  • Financial-services
  • Hospital-health-care
  • Information-services
  • Information-technology-services

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Quote Based

Support

  • Email
  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Webinar
  • Documentation

Knowledge Base

  • Help Guides
  • Video
  • Blog
Languages (1)
English
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Capabilities

Five9 features

The full feature set, grouped by module.

Call Center Software

  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Voicemail

Auto Dialer Software

  • Call Center Management
  • Call Recording
  • Call Scripting
  • Campaign Control
  • Contact List
  • Lead Management
  • Predictive Dialer
  • Preview Dialer
  • Real Time Reports
  • Scheduled Callbacks

IVR Software

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Messaging
  • Phone Key Input
  • Survey Manangement
  • Text to Speech
  • Voice Customization
  • Voice Mail

Predictive Dialer Software

  • Call Monitoring
  • Call Recording
  • Call Scheduling
  • Call Transfer
  • Campaign Management
  • Lead Management
  • List Management
  • Scripts & Surveys

Customer Engagement Software

  • Communication Management
  • Feedback Management
  • Reporting/Analytics

Customer Experience Software

  • Action Management
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Reporting & Analytics
  • Sentiment Analysis
  • Text Analysis
  • Trend Analysis

Contact Center Software

  • Call recording and monitoring
  • Call routing and queuing
  • Integration capabilities
  • Interactive voice response (IVR)
  • Multi-channel communication
  • Omnichannel support

Plans

Five9 pricing

Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based
Preferred Currency
USD ($)

Media

Screenshots & video

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