Elevio

Deployment

Web-based

Best for

SmallMedium

Overview

About Elevio

Elevio is a knowledge platform that helps companies capture, deliver, measure and evolve their product knowledge. We help growing teams reduce their support loads and enterprise teams better manage their knowledge requirements. Deliver contextual answers to customers or give your support agents the right info as they need it. Reduce support loads, increase customer success and create custom knowledge experiences for your product. Is your team utilising Knowledge Centred Service (KCS)?

With Hub, your whole team can collaborate to make sure your docs are up to date, accurate, and as detailed as they need to be. Based on user feedback and data analysis, it's the backbone of continuous user education.

At a glance

Software information

Industries served, licensing and the support Elevio provides.

Licensing

  • Quote Based
  • Free trial

Support

  • Live Chat
  • Online (Ticket)
  • Business Hours

Training

  • Help Guides
  • Video Guides
  • Blogs

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
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Capabilities

Elevio features

The full feature set, grouped by module.

Help Desk Software

  • Customization
  • Dashboards
  • Document Storage
  • Email Integration
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Response Template
  • SLA
  • Ticketing Management

Content Management Software

  • Analytics
  • Content Publishing
  • Form Builder
  • Media Management
  • Multilingual
  • Scheduling
  • SEO Management
  • Website Management

Knowledge Management Software

  • Access Control
  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Knowledge Base Management
  • Operations Management
  • Search/Filter
  • Security
  • Self Service Portal

Review Management Software

  • Analytics & Insights
  • Campaign Management
  • Dashboard
  • Feedback Management
  • Review Generation
  • Review Monitoring
  • Review Notifications

Customer Engagement Software

  • Communication Management
  • Community Management
  • Content Creation
  • Feedback Management
  • Live Chat
  • Reporting/Analytics

Customer Experience Software

  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Reporting & Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis

Plans

Elevio pricing

Price Type
Month
Free Version
No
Payment Frequency
Quote Based
Free Trial
14 Days
Standard$79 / month

Media

Screenshots & video

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