ServiceDock

Deployment

AndroidiPhone/iPadWeb-based

Best for

Small

Overview

About ServiceDock

ServiceDock is a messaging-based customer feedback and service platform that helps brick'n'mortar chains attract and retain customers. We do that by helping you: - capture real-time feedback via the messaging apps consumers love using; - easily follow up with disgruntled customers to turn detractors into promoters; - benchmark outlet performance and uncover valuable customer insights; and - build loyalty at location level by connecting customers to your stores via messaging.

At a glance

Software information

Industries served, licensing and the support ServiceDock provides.

Licensing

  • Quote Based

Support

  • Phone
  • Email
  • Live Chat

Training

  • Help Guides
  • Video Guides

Knowledge Base

  • Help Guides
  • Video Guides
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Capabilities

ServiceDock features

The full feature set, grouped by module.

Customer Engagement Software

  • Churn Management
  • Communication Management
  • Feedback Management
  • Response Template
  • Reporting/Analytics

Customer Experience Software

  • Dashboard
  • Feedback Management
  • Multi-Channel Data Collection
  • Operations Management
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis

Plans

ServiceDock pricing

Free Version
No
Payment Frequency
Quote Based

Media

Screenshots & video

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