Delighted

Delighted is a turnkey customer experience platform that helps high-growth businesses and established enterprises like Allbirds, Instacart, Invision, Opentable, Affirm, Peloton, Doordash, and thousands of others improve customer loyalty with actionable feedback.

Incorporate customer feedback into your business strategy in minutes, not weeks:
- Customize NPS, CSAT, CES, and emoji survey templates directly in Delighted
- Send surveys to customers through convenient channels: email, SMS text, in-app, on your website, or via link URL
- Set up 2-click integrations: Trigger surveys and sync real-time feedback into your existing toolset, e.g. Slack, Salesforce, Shopify, Stripe, Hubspot, and more
- Surface trends that require immediate attention with AI-driven survey text analysis, pre-built reports, and role-based dashboards
- Act quickly with alerts and email digests you can customize by department, so feedback reaches those who can make a difference