Support Syndicate

SupportSyndicate is an AI-powered customer support platform built specifically for Shopify stores and SaaS companies. Unlike generic chatbots that provide canned responses, SupportSyndicate connects directly to your Shopify store via OAuth to check order status, process refunds, and answer product questions with real data.

Our RAG (Retrieval-Augmented Generation) architecture crawls your website, reads your PDFs, and indexes your knowledge base to provide accurate answers—not hallucinations. When confidence is low, the AI seamlessly escalates to your human agents with full conversation context.

Key features:
• Native Shopify integration (order lookup, inventory, refunds)
• Multi-channel support (web widget, WhatsApp Business, email)
• Human escalation with live queue management
• Lead scoring CRM that turns support into sales
• Sub-100ms response times via 53 global edge functions

Built on React, Supabase, and PostgreSQL with pgvector. Resolve 60-90% of support tickets automatically