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Best Customer Service Software

Are you trying to discover the best customer service software on the web?  Browse the list of top customer support software from the research team of Goodfirms to ease your search. The customer service solutions save time and help to respond rapidly to the clients. Speed is significant in providing stand-out customer service. Another advantage of customer service software is the use of pre-scheduled email templates or push notifications, which save time and cost. Are you in need of reliable customer service support software? Just go through the rundown below of the top customer support solutions in the market and choose one confidently.

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Rankings updated: Sep 23, 2026
176 Software

List of the Best Customer Service Software

  • Kommunicate

    5.01 Review

    Kommunicate is a world-beating customer support solution made by Team Applozic. At Applozic, we have empowered 300+ businesses with in-app messaging solutions. Being in the SaaS scenario for more than two and ... read more about Kommunicate

    Kommunicate Review

    Best AI chatbot-based customer support platform that enables businesses to streamline processes related to customer communication, chatbots, etc.reviewed by: Rafiq Hana
    Entry Level Price
    $40 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    50% in Customer Service Software
    Visit website

  • Richpanel

    5.01 Review

    Helping Ecommerce Businesses to Scale Their Support Teams. Richpanel is the customer service platform for Ecommerce teams. We design & develop tools that make it easy for eCommerce teams to automate their ... read more about Richpanel

    Richpanel Review

    Richpanel is a SaaS-based Customer Support CRM Platform that helps data-first enterprises to deliver richer and more personalized experiences.reviewed by: Kendall Hargraves
    Entry Level Price
    $80 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    33% in Customer Service Software
    Visit website

  • iCallify

    5.01 Review

    iCallify Customer Service solution is designed to streamline inbound support operations and enhance customer experience through intelligent automation and omnichannel engagement. The platform supports inbound call handling with smart IVR, advanced call ... read more about iCallify

    iCallify Review

    iCallify.. The simplest powerful Omni Contact Centerreviewed by: Akinbiyi Oluwole David, Managing Director at Revodums Technology Ltd
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Per User
    10% in Customer Service Software
    Visit website

  • Online Lead Portal

    5.01 Review

    Online Lead Portal is a service-first Mobile CRM tool that builds software designed to improve customer communication & develop better follow up. As employees, we encourage each other to grow and innovate. ... read more about Online Lead Portal

    Online Lead Portal Review

    Online Lead Portal is an important piece of our growth now.reviewed by: Pramod Mishra, Senior Consultant at SAPster IT Consulting
    Entry Level Price
    $119 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    12% in Customer Service Software
    Visit website

  • Gorgias

    5.01 Review

    Gorgias is the ecommerce helpdesk that turns your customer service into a profit center. The best merchants grow through exceptional customer service. Have all your customer's data displayed when you're talking to ... read more about Gorgias

    Gorgias Review

    Absolutely amazing experience. It offers full control, asset management, and reportsreviewed by: Anonymous
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    34% in Customer Service Software
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  • CallmAi

    5.01 Review

    CallmAi is built to elevate customer service by replacing missed calls and long hold times with real-time, human-like AI voice agents. These agents can answer calls, resolve common customer questions, book appointments, ... read more about CallmAi

    CallmAi Review

    CallmAi Made Getting Customer Feedback Simple and Effectivereviewed by: Allan James, Managing Director at HausPro Service
    Entry Level Price
    $0.17 Per User
    Free Trial
    30 Days
    Pricing Type
    Usage Based
    30% in Customer Service Software
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  • Trengo

    1.01 Review

    One shared inbox for all customer contact: e-mail, website chat, Facebook Messenger, Twitter, Voice and SMS.

    Trengo Review

    Nauseous!reviewed by: Max Looman, Founder at Looman IT
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    100% in Customer Service Software
    Visit website

  • Service Creatio

    Service Creatio is a cloud application with out-of-the-box processes for full-cycle service management. It is the Customer Center that best fits for companies that are looking to manage omnichannel communications and the other is the Service Enterprise which best fits for medium and large companies looking to deliver high-level service across multiple communication channels.

    Entry Level Price
    $45 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    33% in Customer Service Software
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  • Nextiva CRM

    Nextiva CRM manages your customer's interactions with sales and service CRM. Collect data at every touchpoint across the system, trigger powerful workflow automation, gain insight that everyone in your organization can leverage, and build amazing relationships with your customers.

    Entry Level Price
    $18.95 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    20% in Customer Service Software
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  • Zendesk Guide

    Customer service is about more than the customer. It is about your business and your teams, too. Zendesk not only makes things easy on your customers, but sets your teams up for success and keeps your business in sync. It is everything you need, in one powerful package. Offer conversational support in ways that are convenient for your customers, so ... read more about Zendesk Guide

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Per User
    20% in Customer Service Software
    Visit website

  • piHappiness

    piHappiness is a Comprehensive Real-time Customer Feedback App & Software, measuring Customer Satisfaction. The Customer Service Software Uses Multiple Metrics like Emoticons, NPS scores, Feedback Categories, and Reasons, Single and Multiple Questionnaires and Open Text Using Tablets, iPads, Online Surveys to capture Customer Satisfaction. With Customized Reports and Dashboards, Access Real-time Feedback, Analyze and Act Swiftly to Resolve Issues Instantly ... read more about piHappiness

    Entry Level Price
    $49.99 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    100% in Customer Service Software
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  • Crisp

    Crisp is a multichannel customer support platform that helps small and medium companies to scale their customers' relationship through a wide range of features. Crisp offer 3 plan for every kind of business: - Free - 2 agents - Live chat and Mobile Apps (0$ / months) - Pro - 4 agents - Multi-channel management (messenger / twitter / emails) ... read more about Crisp

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    100% in Customer Service Software
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  • Fortifi

    Fortifi is a complete end-to-end cloud-based business platform making billing, marketing, and support seamless, scalable, and reliable. Fortifi offers in-depth tools to automate, categorize, notify and increase productivity for your business in intuitive and easy setup features.

    Entry Level Price
    $50 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    33% in Customer Service Software
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  • edesk

    Customer support tickets matched with order data from everywhere you sell - unified into a simple system your team will love. edesk helps manage all your customer queries,all in one place. eDesk does more than just manage your tickets - it helps you solve them. Get the answer right first time with Artificial Intelligence and more.

    Entry Level Price
    $69 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    50% in Customer Service Software
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  • CustomerWise

    CustomerWise is a comprehensive customer support and business process management solution that is ideal for the unique requirements of B2B technology companies. By integrating support and service ticket management, customer self-service, license and contract management, and a product knowledgebase, CustomerWise empowers you to focus on customer service throughout the entire customer lifecyCle. With powerful process management and automation rules, CustomerWise ... read more about CustomerWise

    Entry Level Price
    $20 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    100% in Customer Service Software
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  • DiamanteDesk

    DiamanteDesk is FREE Open Source easy-to-use help-desk solution. This customer service software allows easy customizations to meet unique business needs. It’s based on modern technology stack (PHP 5, Symfony2, Oro Platform, Bootstrap) that provides high reliability, flexibility, scalability and extensibility. Our support ticketing system helps to bring quality of your customer care to the new level.

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Customer Service Software
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  • EvantoDesk

    EvantoDesk is a simple, user-friendly customer service software designed specifically for small and medium-sized businesses. Developed and built with SMEs in mind, EvantoDesk comes with all the features a small or medium-sized enterprise needs to effortlessly deliver high-quality support services to their customers sans the complicated tools, complex configurations, and a heavy price tag.

    Entry Level Price
    $15 Per Month
    Free Trial
    Available
    Pricing Type
    Flat Rate
    50% in Customer Service Software
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  • Help Sumo

    Help Sumo is more affordable, easier to setup and use, and designed mainly for small and medium sized business. Help Sumo includes a built in Knowledge Base which allows your Service Desk staff to quickly find related known error data, resolutions and workarounds; convert tickets into Knowledge Base articles; and provide end user accessible Knowledge Base search capabilities.

    Entry Level Price
    $19 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    50% in Customer Service Software
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  • NABD System

    NABD is a workflow-based customer service management solution. It manages a customer's cross-channel exposure with a company, product, brand, or service by providing end-to-end view of customer cases, issues, concerns, and queries. NABD is a workflow-based customer service management solution. It manages a customer's cross-channel exposure with a company, product, brand, or service by providing end-to-end view of customer cases, ... read more about NABD System

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Customer Service Software
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  • Abhisi

    Whether your customer support hero is a lone warrior or a group of hundreds, Abhisi makes it easy to care for your customers because it works just like email. Sign up for the free beta and put it through its paces. Let us know if anything is quirky or needs to be added or just doesn't look right. And since ... read more about Abhisi

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Customer Service Software
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  • Enchant

    Help desk solution that enables customer response through phone calls, email integration, client history, tickets tracking and more. Web-based customer support solution that assists businesses of all sizes with ticket management, knowledge bases, live chat & more.

    Entry Level Price
    $15 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    100% in Customer Service Software
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  • Helpy

    Helpy is the customer support platform engineered for companies that are serious about customer data security and control. Safeguard your data without compromising on giving customers heroic support! Designed for on-premise and private instance deployments, Helpy Pro lets you avoid vendor lock-in, own your data, and integrate with the tools you already use to keep data private and secure. Helpy ... read more about Helpy

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Customer Service Software
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  • Vocalcom

    Vocalcom’s multi-award winning cloud-based contact center solution and inside sales platform help businesses to drive a more effective sales team, and manage multichannel customer interactions as one single conversation. With a strong track record of innovation and a never-ending desire to be the first, Vocalcom powers more than 1 billion of the world’s best customer experiences while delivering transformative business ... read more about Vocalcom

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Service Software
    Visit website

  • Kustomer

    Kustomer is the customer service CRM platform helping contact centers and businesses reimagine service and support in today’s customer-first world. Kustomer enables personalized, efficient and effortless customer and agent experiences by delivering unprecedented views of a customer's history, facilitating continuous omnichannel conversations and using intelligence to automate repetitive tasks and surface knowledge.

    Entry Level Price
    $89 Per Month
    Free Trial
    N/A
    Pricing Type
    Per User
    25% in Customer Service Software
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  • xSellco eDesk

    xSellco’s connected eCommerce platform helps online sellers manage customer support, feedback and pricing in one place. With 80+ live connections to Amazon, eBay, Walmart and many more, our products centralize your support tickets and order details, improve your seller ratings and win the Amazon Buy Box at the best price.

    Entry Level Price
    $99.00 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    100% in Customer Service Software
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  • Relay

    We’re building the software layer that powers and automates support for every connected technology in the world. We put the customer at the center of the support experience by enabling technology organizations to see the world the way their customers do; as an interconnected ecosystem of technologies and services, that collectively represent the overall experience.

    Entry Level Price
    $99.00 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    100% in Customer Service Software
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  • HelpShelf

    HelpShelf combines all of your support resources into one gorgeous widget and then makes sure that it's available when it matters the most.HelpShelf connects the support tools and resources you're already using, and combines them into one single widget. Less clutter in your navigation bar; one single, easy to find destination for your customers to rely upon.

    Entry Level Price
    $25.00 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    100% in Customer Service Software
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  • UUChat

    UUChat is a fully open-source, hackable platform for building and running a modern online customer service system. UUChat hopes to provide a compact and convenient and efficient customer service system.

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    100% in Customer Service Software
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  • Daktela

    The best cloud-based contact center software that helps you deliver great customer service. Handle voice, email, web chat, SMS and all communication via social media channels in one solution with extended features such as CRM, real-time, wallboards and much more. A breakthrough contact center solution designed to transform customer service. Manage inbound and outbound interactions, analyze performance metrics, automate tasks, ... read more about Daktela

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    20% in Customer Service Software
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  • SmartKarrot

    The SmartKarrot platform drives product and customer success through better user engagement and retention. SmartKarrot combines product insights and personalization engine with rich notifications, pulse feedback and referral management to provide an actionable mapping across the user journey. SmartKarrot is actively helping businesses across industries (patient engagement, employee engagement, consumer engagement) and applications (SaaS, Mobile & Web) in their digital ... read more about SmartKarrot

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Contact Vendor
    25% in Customer Service Software
    Visit website

  • Redtie

    Redtie is the true multi-channel messaging platform to acquire, engage & support customers. Get Leads, drive sales and scale your business to new heights. Acquire leads and speed up conversions in your sales funnel with Redtie's omnichannel messaging platform - text, email, voice and chat. Re-target your leads in multi-directions, to scale your conversions real fast. Build your customer communication ... read more about Redtie

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Contact Vendor
    50% in Customer Service Software
    Visit website

  • PayPro Global

    PayPro Global is a provider of e-commerce solutions designed for software, SaaS, video games, and digital goods companies. PayPro simplifies selling B2C & B2B SaaS from startups to enterprise software companies. Key services: E-commerce Automation Tools for product, marketing, campaigns, order management, and reporting Global Payments: Supports 70+ methods in 140+ currencies; includes local options (PayPal, Alipay, Boleto, bank transfers) ... read more about PayPro Global

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    15% in Customer Service Software
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  • Tryvium Desk

    Tryvium Desk an Enterprise collaboration platform fueled with AI chatbots, to transcend difficulty in automating certain IT operations and providing most comprehensive customer experience & services. To go beyond traditional customer services and to expand the voice of the customer, Tryvium integrates MS Teams with markets leading ITSM tools empowering agent’s console with 360-degree view of customer profile and along ... read more about Tryvium Desk

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Service Software
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  • eGain Solve

    eGain Solve is the industry’s leading omnichannel customer engagement software suite. Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. With it, you can sell smarter, serve better, and know more.

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Service Software
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  • Clarabridge

    Clarabridge helps hundreds of the world's leading brands understand and improve their customer experience. Using advanced text analytics, Clarabridge transforms survey, social, voice and all other forms of customer feedback into intelligence used to empower confident, decisive action across the business. The result: happier customers. With customer feedback trends, correlation, and root cause analysis the best and biggest companies in ... read more about Clarabridge

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    20% in Customer Service Software
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FeatureLiveAgent5.0Kapture CRM5.0UseResponse5.0Vision Helpdesk5.0OXON5.0HelploomHubSpot CRM4.4Zendesk Support4.5
All features (11 features)
Alerts/Notifications
Appointment Management
Escalation
Feedback Management
Help Desk
Knowledge Base
Live Chat
Response Templates
Self-Service Portal
Social Media Integration
AI Features
Total supportedout of 11 features9/115/118/119/1110/1110/115/117/11
Full supportNot supported
Feature scores: supported = 1, not supported = 0

What the matrix tells you

Which Customer Service Software products lead on features, and where the rest fall short.

Feature-count leaders

6 products tie at 10 of 11 features supported - choose on price and category fit, not breadth.

  • OXON10 / 11
  • Helploom10 / 11
  • Groove10 / 11
  • Front10 / 11
  • Gladly10 / 11

Most features (6-10)

Solid all-rounders just behind the leaders - strong picks if a top choice does not fit your budget or stack.

  • Zendesk Guide10 / 11
  • LiveAgent9 / 11
  • Vision Helpdesk9 / 11
  • ManageEngine SupportCenter Plus9 / 11
  • UseResponse8 / 11

Watch-outs - missing table stakes

These products support the fewest features - confirm they cover your must-haves before shortlisting.

  • piHappiness1 / 11
  • iCallify3 / 11
  • Happyfox3 / 11
  • Zoho Desk3 / 11
  • Crisp4 / 11

Related Feature Matrices

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