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iCallify

5.0 (1 Review)|Write a Review|Claimed profile
United States HQFounded 2011

Deployment

Web-basediPhone/iPadAndroidWindowsMacLinux

Best for

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Overview

About iCallify

iCallify provides intelligent call center software that enhances customer experience with AI-powered features.

Our platform supports inbound, outbound, and blended operations with advanced tools like auto dialer, predictive dialer, power dialer, preview dialer, IVR, voice broadcasting, WhatsApp, click-to-call, WhatsApp Business Calling, real-time monitoring dashboards, and a Movable Dialer for improved agent flexibility.

Designed for scalability and efficiency, iCallify helps businesses optimize communication and boost productivity. With Theme Customization for brand-aligned interfaces and built-in TCPA Compliance for secure, lawful communication, it ensures seamless performance.

iCallify empowers organizations across industries to transform telephony into a powerful business asset.

At a glance

Software information

Industries served, licensing and the support iCallify provides.

Industries

  • Airlines-aviation
  • Banking
  • Broadcast-media
  • Computer-network-security
  • Health-wellness-fitness
  • Hospitality

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Quote Based
  • One-Time Payment
  • Free trial

Support

  • Email
  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Webinar
  • In-person
  • Documentation

Knowledge Base

Languages (1)
English

Review analytics

What customers report

5.0
Based on 1 verified review
Ease of use5.0
Features & functionality5.0
Customer support5.0

What users like the most

  • Ease of Onboarding, attentive to customer's needs and prompt actions to that

What users like the least

  • So far, so good

What users say

Review Analytics of iCallify

Every review is verified through Goodfirms before it's published.

5.01 Verified Review
Ease of use5.0
Features & functionality5.0
Customer support5.0
Review Summary
Drawn from 1 verified reviews
Ease of Onboarding, attentive to customer's needs and prompt actions to that
Detailed Reviews of iCallify
Sort ByWrite a Review
Akinbiyi Oluwole David, Managing Director at Revodums Technology LtdVerified Review
Posted on Nov 25, 2025

“iCallify.. The simplest powerful Omni Contact Center”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
We implemented iCallify across our customer service and sales teams and have been very impressed with the results. The platform delivers strong omnichannel capabilities voice, WhatsApp Business, SMS, web chat and email—all in one unified interface. The predictive dialer, auto-dialer, IVR flows and real-time dashboards have helped our team reduce average wait times, improve agent productivity and deliver a smoother customer experience.

Onboarding was straightforward, the UI is intuitive for both agents and supervisors, and integrations (we connected it to our CRM) worked well. For organisations looking for a cost-effective call center solution, iCallify’s pricing is competitive, especially given the breadth of features.

Capabilities

iCallify features

The full feature set, grouped by module.

Call Center Software

  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Reporting & Analytics

Predictive Dialer Software

  • Call Monitoring
  • Call Recording
  • Call Scheduling
  • Call Transfer
  • Campaign Management
  • Lead Management
  • List Management
  • Reports
  • Scripts & Surveys
  • Voicemail Detection

Customer Service Software

  • Alerts/Notifications
  • Escalation
  • Feedback Management

VoIP Software

  • Call Parking
  • Call Recording
  • Call Routing
  • Contact Management
  • Encryption
  • Interactive Voice Response
  • Messaging
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

Workforce Management Software

  • Administrative Control
  • Attendance Tracking
  • Contractor Management
  • Performance Monitoring
  • Skills Tracking
  • Time Tracking

Auto Dialer Software

  • Call Center Management
  • Call Recording
  • Call Scripting
  • Campaign Control
  • Contact List
  • Lead Management
  • Predictive Dialer
  • Preview Dialer
  • Real Time Reports
  • Scheduled Callbacks

Customer Success Software

  • Account Management
  • Alert/Notification
  • Communication Management
  • Reporting & Analytics

Customer Engagement Software

  • Communication Management
  • Feedback Management
  • Reporting/Analytics
  • Self Services

Customer Experience Software

  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Reporting & Analytics

Contact Center Software

  • Call recording and monitoring
  • Call routing and queuing
  • Integration capabilities
  • Interactive voice response (IVR)
  • Multi-channel communication
  • Omnichannel support
  • Performance tracking
  • Reporting and analytics

Plans

iCallify pricing

Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based, One-Time Payment
Preferred Currency
USD ($)
Free Trial
14 Days
$10 Per User
Get Free TrialVendor pricing page

Works with

Integrations

iCallify connects with the tools your team already uses.

OdooSalesforce CRMZoho Analytics

Media

Screenshots & video