About Kustomer

Kustomer is the customer service CRM platform helping contact centers and businesses reimagine service and support in today’s customer-first world. Kustomer enables personalized, efficient and effortless customer and agent experiences by delivering unprecedented views of a customer's history, facilitating continuous omnichannel conversations and using intelligence to automate repetitive tasks and surface knowledge.

At a glance

Software information

Industries served, licensing and the support Kustomer provides.

Industries

Banking
Consumer-services
Financial-services
Nonprofit-organization-management
Retail

Licensing

Proprietary
Monthly Payment

Support

Live Chat
Phone
24x7 Support

Training

Help Guides
Blogs
Case Studies

Knowledge Base

Help Guides
Video
Blog
Case Studies

Languages (1)

English

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Capabilities

Kustomer features

The full feature set, grouped by module.

Customer Service Software

Alerts/Notifications
Appointment Management
Help Desk
Live Chat
Self-Service Portal
Social Media Integration

Customer Engagement Software

Churn Management
Communication Management
Live Chat
Reporting/Analytics

Customer Experience Software

Action Management
Customer Segmentation
Multi-Channel Data Collection
Predictive Analytics
Sentiment Analysis
Text Analysis

Help Desk Software

Alerts
Customer Review
Email Integration
Escalation
Knowledge Base
Live Chat
Ticketing Management

Plans

Kustomer pricing

Price Type

Month

Free Version

Payment Frequency

Monthly Payment

Preferred Currency

USD ($)

Vendor pricing page

Standard$89 / month

Media

Screenshots & video

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