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Gorgias

5.0 (1 Review)|Write a Review|Unclaimed profile
United States HQFounded 2015

Deployment

Web-based

Overview

About Gorgias

Gorgias is the ecommerce helpdesk that turns your customer service into a profit center. The best merchants grow through exceptional customer service. Have all your customer's data displayed when you're talking to them. Edit orders, modify subscriptions, and refund payments without leaving your helpdesk.

At a glance

Software information

Industries served, licensing and the support Gorgias provides.

Industries

  • Education-management
  • Financial-services
  • Hospital-health-care

Licensing

  • Open Source
  • Monthly Payment
  • Free version

Support

  • Email
  • Live Chat
  • 24x7 Support

Training

  • Webinar

Knowledge Base

  • Help Guide
Languages (3)
EnglishFrenchSpanish

Review analytics

What customers report

5.0
Based on 1 verified review
Ease of use5.0
Features & functionality5.0
Customer support5.0

What users like the most

  • It is effective and super user-friendly.. Simple and customizable tool.. It is very professional and affordable..

What users like the least

  • It would be good if I can access some options offline as well.

What users say

Review Analytics of Gorgias

Every review is verified through Goodfirms before it's published.

5.01 Verified Review
Ease of use5.0
Features & functionality5.0
Customer support5.0
Review Summary
Drawn from 1 verified reviews
It is effective and super user-friendly.. Simple and customizable tool.. It is very professional and affordable..
Detailed Reviews of Gorgias
Sort ByWrite a Review
AnonymousVerified Review
Posted on Sep 15, 2023

“Absolutely amazing experience. It offers full control, asset management, and reports”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Gorgias is a multi channel help desk and live chat tool for an online store that is designed for eCommerce merchants. Absolutely amazing experience!! Currently, I am working with it and I love its all features as all of them are so useful as well as working well. It offers full control, asset management, and reports. So overall it does the job nicely. The new update is great.

Capabilities

Gorgias features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Dashboards
  • Live Chat
  • Response Template

Live Chat Software

  • Alerts/Notifications
  • Chat Bots
  • File Transfers
  • Proactive Chat
  • Reports & Analytics

Customer Service Software

  • Alerts/Notifications
  • Feedback Management
  • Help Desk
  • Live Chat
  • Response Templates
  • Self-Service Portal

Plans

Gorgias pricing

Free Version
Yes
Payment Frequency
Monthly Payment
Preferred Currency
USD ($)
Vendor pricing page

Media

Screenshots & video

Gorgias screenshot

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