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Zoho SalesIQ

5.0 (1 Review)|Write a Review|Unclaimed profile
India HQFounded 1996

Deployment

Web-basediPhone/iPadAndroidWindowsLinux

Best for

SmallMediumLargeFreelancer

Overview

About Zoho SalesIQ

SalesIQ is a comprehensive customer engagement tool that provides businesses with an easy-to-use live chat solution, chatbots, website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a single platform, making it a one-stop-shop for businesses looking to improve their customer engagement and overall customer experience. It comes equipped with built-in audio calling, screen sharing, visitor information, lead identification, a drag-and-drop custom chatbot builder that requires no coding knowledge, and an AI-driven chatbot with a human touch that helps you know your visitors, engage them, and support your customers in real time.

At a glance

Software information

Industries served, licensing and the support Zoho SalesIQ provides.

Industries

  • Apparel-fashion
  • Automotive
  • Banking
  • Commercial-real-estate
  • Construction
  • Consumer-goods

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Free trial
  • Free version

Support

  • Email
  • Live Chat
  • Phone
  • Support daysMondayTuesdayWednesdayThursdayFridaySupport time00:00 to 23:45 (IST)23:30 to 23:45 (IST)

Training

  • Webinar
  • In-person
  • Documentation

Knowledge Base

Languages (22)
ChineseDanishEnglishFrenchGermanGreekHindiHungarianIndonesianItalianJapaneseKoreanPolishPortugueseRussianSlovenianSpanishSwedishThaiTurkishUkrainianVietnamese

Review analytics

What customers report

5.0
Based on 1 verified review
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations5.0

What users like the most

  • It is a simple, and fully featured solution.
  • Quick-to-implement, and efficient tool.
  • They provide knowledge base training

What users like the least

  • I was facing some problems initially but they resolved them nicely.

What users say

Review Analytics of Zoho SalesIQ

Every review is verified through Goodfirms before it's published.

5.01 Verified Review
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations5.0
Review Summary
Drawn from 1 verified reviews
It is a simple, and fully featured solution.Quick-to-implement, and efficient tool.They provide knowledge base training
Detailed Reviews of Zoho SalesIQ
Sort ByWrite a Review
Grover ButlerVerified Review
Posted on Feb 7, 2023

“Zoho SalesIQ is a live chat support software that helps you to prospect, engage, and support your website in real time.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations5.0
This is the perfect software for customer engagement. And I’m pleased with this tool. Overall, it is a good solution for online website chat. it is a very helpful solution for a great customer experience. I like its in-app messaging and pop-chat features.

Capabilities

Zoho SalesIQ features

The full feature set, grouped by module.

Live Chat Software

  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • File Transfers
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking

Customer Service Software

  • Alerts/Notifications
  • Feedback Management
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration

Contact Center Software

  • Call routing and queuing
  • Integration capabilities
  • Interactive voice response (IVR)
  • Multi-channel communication
  • Omnichannel support

Plans

Zoho SalesIQ pricing

Free Version
Yes
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Free Trial
15 Days
Free trial: ✓ Free: $0 /month/billed annually Basic: $7 /month/billed annually Professional: $12.75 /month/billed annually Enterprise: $20 /month/billed annually
Get Free TrialVendor pricing page
Free$0 / user
  • 1 brand
  • Visitor insights (10K visitors/month)
  • 100 chat sessions/month
  • Canned replies
  • Basic visitor information
  • Voice note
  • File sharing
  • Mobile SDK
  • Credit card masking
  • Integration with Zoho apps
  • Integration with CMS and ecommerce platforms
  • Desktop apps
  • Daily Report (Scheduled)
Basic$7 / month
  • Visitor insights (50K visitors/month)
  • 1000 chat sessions/month
  • 1 custom chatbot
  • Advanced visitor information
  • Audio call screensharing
  • Departments
  • FAQs
  • Articles
  • Chat routing
  • Chat transfer
  • Group chat
  • Proactive chat triggers
  • Lead scoring and company scoring
  • Click-to-call
  • Branding
Professional$12.75 / user
  • Visitor insights (100K visitors/month)
  • Unlimited chat sessions
  • 5 custom chatbots
  • Facebook Messenger
  • Instagram
  • WhatsApp
  • Telegram
  • Custom widgets
  • Block IP
  • Operator chat monitoring
  • Weekly and monthly reports (scheduled)
  • Real-time reporting
  • Apple TV app
Enterprise$20 / user
  • Visitor insights (200K visitors/month)
  • Chat translation
  • 10 custom chatbots
  • Answer Bot
  • Autopilot
  • Tags
  • Smart suggestions
  • Company profile enrichment
  • Profanity management
  • Integrations with Cloud Telephony and PBX systems

Works with

Integrations

Zoho SalesIQ connects with the tools your team already uses.

Salesforce CRMZoho CRMShopifyWixIntuit MailchimpZoho CampaignsZoho AnalyticsWordpressZoho SitesZoho DeskZoho AssistGoogle AnalyticsKissmetricsClearbitBloggerTelegramZoho FlowZoho MailUnbounce

Media

Screenshots & video

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