Zoho CRM

United States HQFounded 2005

Deployment

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Overview

About Zoho CRM

Zoho CRM is one of the top preferred customer relationship management systems for its powerful features, user-friendly interface, and easy adaptation. small businesses, startups, and large-scale enterprises can use Zoho CRM software to build excellent customer relationships, sales force automation, lead generation, and offer personalized experiences. Integrated real estate CRM helps build healthy relationships with different parties in real estate industries. As a comprehensive sales force automation tool, Zoho CRM enables users to efficiently control the day-to-day operations and make constructive decisions through real-time reporting & predictive sales, and intelligent AI-based forecasting.

Zoho CRM's lead management system facilitates converting sales-ready leads into deals. Measuring sales performance is just accessible with Zoho CRMs. With a free trial offer and easy pricing plans, Zoho CRM claims to be a 'Sensational software, Sensible price' CRM.

At a glance

Software information

Industries served, licensing and the support Zoho CRM provides.

Industries

  • Accounting
  • Financial-services
  • Logistics-supply-chain
  • Marketing-advertising

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Free trial

Support

  • Email
  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Webinar

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Case Studies
  • On-Site Training
Languages (1)
English

Review analytics

What customers report

4.3
Based on 72 verified reviews
Ease of use4.7
Features & functionality4.7
Customer support4.3
Value for money4.7
Integrations4.6

What users like the most

  • It comes at a pocket-friendly price
  • It is free for three users after purchasing it
  • It is easy to use, which makes it perfect as a CRM software

What users like the least

  • Sometimes it lags because of the server
  • You can't import social networking sites into the app. It has an integrated mail capability that helps you create your customer list.
  • The free plan has limited features and is only appropriate for small organizations.

What users say

Review Analytics of Zoho CRM

Every review is verified through Goodfirms before it's published.

4.272 Verified Reviews
Ease of use (12 reviews)4.7
Features & functionality (12 reviews)4.6
Customer support (12 reviews)4.2
Value for money (11 reviews)4.7
Integrations (11 reviews)4.5
Review Summary
Summarized from 72 verified reviews · Updated September 2026
Zoho CRM is widely praised for its ease of use, affordability, and strong integration capabilities, particularly with other Zoho products and third-party tools. Users appreciate its flexibility, responsive interface, and suitability for small businesses and startups on tight budgets. However, recurring concerns include difficult initial setup despite the platform's overall simplicity, inconsistent user interface design, limited customization options in some areas, occasional performance slowness, gaps in advanced features compared to competitors, and mixed experiences with customer support responsiveness. The mobile app has been noted as needing improvement for full functionality parity with the web version.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Zoho CRM
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What reviewers mention most

Arvind Upadhyay, Digital Marketing ManagerVerified Review
Posted on Jan 16, 2024

“Best CRM Software”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Well, I have already used Freshsales but the workflow feature of Zoho CRM is the best in the world. There is not any comparison of Zoho CRM. Really!
Davin Joseph, CEO at My Enamel PinsVerified Review
Posted on Mar 20, 2023

“Zoho CRM offers great integrations with other services that easily allow us to extend the platform’s functionality”

Overall rating4.0
Ease of use4.0
Features & functionality4.0
Customer support4.0
Value for money4.0
Integrations4.0

Our company, My Enamel Pins has been using Zoho CRM as its primary software for contact and customer relationship management since 2017. We use it daily for multiple tasks like managing customer accounts, processing orders, logging activities, tracking sales performance, and more. The onboarding process for our team was quite quick, and we were able to start using the basic functions within a matter of hours. As far as customer support goes - we've only needed help on occasion, but each time, they provide timely responses via phone or email with our needs being addressed in a satisfactory manner. Overall, Zoho CRM offers great integrations with other services that easily allow us to extend the platform’s functionality even further, thus making it even more valuable for the money invested into it.

Radhika Gupta, Founder at One Digital LandVerified Review
Posted on Mar 20, 2023

“Zoho CRM is very easy to use and is perfect for small businesses as well”

Overall rating4.0
Ease of use4.0
Features & functionality4.0
Customer support4.0
Value for money4.0
Integrations3.0

We One Digital Land use Zoho CRM software in our company. The pros of Zoho CRM include easy setup, great analytics, and reporting, budget-friendly pricing, fast and seamless integration with the entire line of Zoho products, customization capabilities, and integration of customer/prospect interaction. The cons include limited customer support, lack of marketing and security features, a 100,000 contact limit, and limited features for certain products.

Helena Salazar, Sales Executive at Remote Teams SolutionsVerified Review
Posted on Mar 20, 2023

“Zoho CRM is pretty easy to use and has excellent customer service logistics”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations5.0

We Remote Teams Solutions have been using Zoho CRM for a year on a daily basis. Zoho CRM is pretty easy to use. As sales executives, we use Zoho to coordinate our sales process and have excellent customer service logistics. It is helpful to get more deals. Therefore we can grow as a company and achieve our goals. It allows you to create different email templates, getting all your work organized as a result.

Edgars GulbisVerified Review
Posted on Nov 11, 2022

“We Uze Zoho One as A Part Of CRM System”

Overall rating5.0
Ease of use4.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations5.0
We at refreshmentsystems.co.uk have been running with ZOHO for years now, and to be honest we made a good decision when picking the right CRM for our company. We have just under 100 employees and have taken ZOHO one subscription, which includes more than just a CRM system. Although just to say the CRM itself is quite powerful and has lots to offer. Been running for over 2 years not and approximately are only at 40% of its capabilities at the moment.
Sara GravesVerified Review
Posted on Jun 20, 2022

“Zoho CRM’s user-friendly interface helps us meet our specific organizational needs and CRM preferences”

Overall rating4.0
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money4.0
Integrations5.0

We USTitleLoans use Zoho CRM because of its extended functionality and wide range of features. We prefer Zoho CRM to other solutions due to faster implementation, higher adoption, and better ROI. Some of the exclusive benefits offered by this CRM software include integrated gamification features, a flexible AI layer, and customizability. Recently, they also introduced the drag-and-drop interface editor, which has made it very convenient for our teams to customize CRM per our needs. On the other hand, a steep learning curve and higher prices are some areas that need improvement. We have been using Zoho CRM since 2020 and found it to be a perfect fit for our team.

Eliana Levine, Co-founder at FindPeopleEasyVerified Review
Posted on Jun 20, 2022

“Zoho has always been an excellent choice for remote business models”

Overall rating4.0
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0

We FindPeopleEasy have been using ZOHO CRM for the past few months. There are plenty of features per our requirements, and the pricing is available per your budget. Its AI can also help you analyze patterns and aid strategy-making. It can even be used on your mobile as it is compatible with most devices.

Jason Cordes, Founder at CocoLoanVerified Review
Posted on Jun 16, 2022

“Zoho CRM is probably one of the best brands for small and medium-sized enterprises”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations5.0

FOR TEN YEARS, We CocoLoan have been using Zoho CRM. It has been the clear winner in our customer relationship management comparisons. The software's extracted features exceed that of most enterprise-grade CRMs. Zoho stepped up its analytics game last year after the arrival of Zia, an AI-powered analytics engine that may help you better understand sales anomalies and patterns. The Setup view is generally where your organization's chosen Zoho administrator will begin. This is the back end of the software, where administrators may control all parts of Zoho CRM, especially new tools like Canvas, Motivator, and Zia.

Nick Yu, Co-Founder at BeadnovaVerified Review
Posted on Jun 16, 2022

“Apart from CRM it is a robust sales and marketing platform which is compatible with our business”

Overall rating4.0
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations5.0

We Beadnova have used Zoho CRM software for four years and found it affordable and user-friendly. Zoho CRM is easy to integrate and compatible with our business. It doesn't require coding or developer knowledge to change the user interface. A robust sales and marketing platform. It is easy to schedule events, manage leads, send personalized emails, set tasks, etc. Configuring access rights features is complex, mostly when the team size is big.

Steven Walker, CEO at SpylixVerified Review
Posted on Jun 15, 2022

“Zoho CRM has Everything you need straight out the box”

Overall rating5.0
Ease of use5.0
Features & functionality4.0
Customer support4.0
Value for money5.0
Integrations5.0

Currently, Spylix is using Zoho CRM business software to manage our customers & business simultaneously. We have been using it for at least more than a year. And I am completely satisfied.

Capabilities

Zoho CRM features

The full feature set, grouped by module.

CRM Software

  • Calendar & Task
  • Contact Management
  • Collaboration Tools
  • Custom Dashboard
  • Email Integration
  • File Management
  • Forecasting & Analytics
  • Lead Management
  • Mobile Access
  • Pipeline Management
  • Reporting
  • Sales Automation
  • Security
  • Workflow Automation

Lead Management Software

  • Campaign Management
  • Contact Management
  • Email Integration
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Sales Tracking
  • Source Tracking

Real Estate CRM Software

  • Client Manager
  • Time Organizer
  • Lead Generator
  • Campaign Management
  • Contact Management
  • Interaction Tracking
  • Property Alerts
  • Referral Tracking
  • Reports & Analytics
  • Sales & Listing

Lead Generation Software

  • Contact Database
  • Lead Capture
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Lead Verification/Validation
  • Pipeline Management
  • Prospecting Tools

Healthcare CRM Software

  • Alerts/Notifications
  • Appointments
  • Campaign Management
  • Reports

Accounting Software

  • Accounts Payable
  • Billing & Invoicing
  • Budgeting and Forecasting
  • Financial Reporting
  • Fixed Asset Management
  • Payroll Management
  • Project Accounting
  • Tax Management

Plans

Zoho CRM pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Free Trial
15 Days
Standard$14 / month

Community signals

AI-generated adoption insights

AI-generated287 Reddit discussions
  • Praised for customization, automation workflows, and cost-effectiveness compared to enterprise competitors like Salesforce.
  • Users report steep initial setup requirements; learning curve lessens after hands-on configuration of core modules and automation features.
  • Interface described as dated and unintuitive; support responsiveness and integration smoothness frequently cited as pain points.
  • Adopters typically switch from Salesforce due to cost, or choose Zoho over HubSpot for deeper customization and broader ecosystem value.
Community sentiment50% positive
Reddit287

AI summary of public community discussion - may be inaccurate and is not an official vendor statement.

Works with

Integrations

Zoho CRM connects with the tools your team already uses.

Media

Screenshots & video

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