Ram Khatake, COO at LeoMetric TechnologyVerified Review
Posted on Dec 17, 2019
“Easiest platform to use”
Zoho CRM
United States HQFounded 2005
Deployment
Best for
SmallMediumLargeFreelancer
Overview
About Zoho CRM
Zoho CRM is one of the top preferred customer relationship management systems for its powerful features, user-friendly interface, and easy adaptation. small businesses, startups, and large-scale enterprises can use Zoho CRM software to build excellent customer relationships, sales force automation, lead generation, and offer personalized experiences. Integrated real estate CRM helps build healthy relationships with different parties in real estate industries. As a comprehensive sales force automation tool, Zoho CRM enables users to efficiently control the day-to-day operations and make constructive decisions through real-time reporting & predictive sales, and intelligent AI-based forecasting.
Zoho CRM's lead management system facilitates converting sales-ready leads into deals. Measuring sales performance is just accessible with Zoho CRMs. With a free trial offer and easy pricing plans, Zoho CRM claims to be a 'Sensational software, Sensible price' CRM.
At a glance
Software information
Industries served, licensing and the support Zoho CRM provides.
Industries
- Accounting
- Financial-services
- Logistics-supply-chain
- Marketing-advertising
Licensing
- Proprietary
- Monthly Payment
- Annual Subscription
- Free trial
Support
- Live Chat
- Phone
- 24x7 Support
Training
- Webinar
Knowledge Base
- Help Guides
- Video
- Blog
- Case Studies
- On-Site Training
Languages (1)
English
Review analytics
What customers report
4.3
Based on 72 verified reviews
What users like the most
- It comes at a pocket-friendly price
- It is free for three users after purchasing it
- It is easy to use, which makes it perfect as a CRM software
What users like the least
- Sometimes it lags because of the server
- You can't import social networking sites into the app. It has an integrated mail capability that helps you create your customer list.
- The free plan has limited features and is only appropriate for small organizations.
What users say
Review Analytics of Zoho CRM
Every review is verified through Goodfirms before it's published.
Review Summary
Zoho CRM is widely praised for its ease of use, affordability, and strong integration capabilities, particularly with other Zoho products and third-party tools. Users appreciate its flexibility, responsive interface, and suitability for small businesses and startups on tight budgets. However, recurring concerns include difficult initial setup despite the platform's overall simplicity, inconsistent user interface design, limited customization options in some areas, occasional performance slowness, gaps in advanced features compared to competitors, and mixed experiences with customer support responsiveness. The mobile app has been noted as needing improvement for full functionality parity with the web version.
✦ AI-generated summary. May not reflect every review.
What reviewers mention most
WEBDIGITAVerified Review
Posted on Dec 10, 2019
“Good List of API's and delegating is easy at the same time a BAD UI”
Kim Beck, Senior Account Manager at SpokenHereVerified Review
Posted on Nov 7, 2019
“Very pleased so far”
Pros: Recently started using it and have been very happy with all of the new apps included with the ZohoONE subscription... Love the surveys
Cons: So far we have been truly happy and have not run into anything we are unsatisfied with... Only been using it about 2 months
Overall Experience: We are former users of Zoho and ZohoONE is like a totally different software. It blows the "old" version of Zoho out of the water!
Skyracle TechnologiesVerified Review
Posted on Nov 5, 2019
“Nice but can be improve a little bit”
Pros: Easy to use with easy customer support option
Cons: User interface can be better overall
Satish Salivati, Co-Founder & CEO at InteliTix Solutions Private LimitedVerified Review
Posted on Nov 4, 2019
“Good”
Pros: Features
Cons: Can improve UI and UX
RaulVerified Review
Posted on Oct 15, 2019
“Good”
Pros: Superb automated everything
Cons: Not integrated with some software
Zfort GroupVerified Review
Posted on Oct 4, 2019
“Average Experience”
Pros: It works well
Cons: There are multiple minor issues with almost all features
Amanda Currington, Executive Assistant at Integrity Funding Group, Inc.Verified Review
Posted on Oct 2, 2019
“Best CRM software used till date”
Future EngageVerified Review
Posted on Sep 10, 2019
“Decent budget”
Pros: Easy to use
Cons: Not so friendly
Vlad Kytainyk, CTO at KitRUMVerified Review
Posted on Sep 5, 2019
“Best CRM Software I have used till date”
Capabilities
Zoho CRM features
The full feature set, grouped by module.
CRM Software
- Calendar & Task
- Contact Management
- Collaboration Tools
- Custom Dashboard
- Email Integration
- File Management
- Forecasting & Analytics
- Lead Management
- Mobile Access
- Pipeline Management
- Reporting
- Sales Automation
- Security
- Workflow Automation
Lead Management Software
- Campaign Management
- Contact Management
- Email Integration
- Lead Capture
- Lead Distribution
- Lead Nurturing
- Lead Scoring
- Lead Segmentation
- Pipeline Management
- Sales Tracking
- Source Tracking
Real Estate CRM Software
- Client Manager
- Time Organizer
- Lead Generator
- Campaign Management
- Contact Management
- Interaction Tracking
- Property Alerts
- Referral Tracking
- Reports & Analytics
- Sales & Listing
Plans
Zoho CRM pricing
Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Free Trial
15 Days
Standard$14 / month
Community signals
AI-generated adoption insights
AI-generated
- Praised for customization, automation workflows, and cost-effectiveness compared to enterprise competitors like Salesforce.
- Users report steep initial setup requirements; learning curve lessens after hands-on configuration of core modules and automation features.
- Interface described as dated and unintuitive; support responsiveness and integration smoothness frequently cited as pain points.
- Adopters typically switch from Salesforce due to cost, or choose Zoho over HubSpot for deeper customization and broader ecosystem value.
Community sentiment50% positive
Reddit287
AI summary of public community discussion - may be inaccurate and is not an official vendor statement.
Works with
Integrations
Zoho CRM connects with the tools your team already uses.
Media
Screenshots & video
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