Joshua Maddux, CEO at 95VisualVerified Review
Posted on Sep 4, 2019
“Best CRM software”
Pros: Really flexible
Cons: None
Zoho CRM
United States HQFounded 2005
Deployment
Best for
SmallMediumLargeFreelancer
Overview
About Zoho CRM
Zoho CRM is one of the top preferred customer relationship management systems for its powerful features, user-friendly interface, and easy adaptation. small businesses, startups, and large-scale enterprises can use Zoho CRM software to build excellent customer relationships, sales force automation, lead generation, and offer personalized experiences. Integrated real estate CRM helps build healthy relationships with different parties in real estate industries. As a comprehensive sales force automation tool, Zoho CRM enables users to efficiently control the day-to-day operations and make constructive decisions through real-time reporting & predictive sales, and intelligent AI-based forecasting.
Zoho CRM's lead management system facilitates converting sales-ready leads into deals. Measuring sales performance is just accessible with Zoho CRMs. With a free trial offer and easy pricing plans, Zoho CRM claims to be a 'Sensational software, Sensible price' CRM.
At a glance
Software information
Industries served, licensing and the support Zoho CRM provides.
Industries
- Accounting
- Financial-services
- Logistics-supply-chain
- Marketing-advertising
Licensing
- Proprietary
- Monthly Payment
- Annual Subscription
- Free trial
Support
- Live Chat
- Phone
- 24x7 Support
Training
- Webinar
Knowledge Base
- Help Guides
- Video
- Blog
- Case Studies
- On-Site Training
Languages (1)
English
Review analytics
What customers report
4.3
Based on 72 verified reviews
What users like the most
- It comes at a pocket-friendly price
- It is free for three users after purchasing it
- It is easy to use, which makes it perfect as a CRM software
What users like the least
- Sometimes it lags because of the server
- You can't import social networking sites into the app. It has an integrated mail capability that helps you create your customer list.
- The free plan has limited features and is only appropriate for small organizations.
What users say
Review Analytics of Zoho CRM
Every review is verified through Goodfirms before it's published.
Review Summary
Zoho CRM is widely praised for its ease of use, affordability, and strong integration capabilities, particularly with other Zoho products and third-party tools. Users appreciate its flexibility, responsive interface, and suitability for small businesses and startups on tight budgets. However, recurring concerns include difficult initial setup despite the platform's overall simplicity, inconsistent user interface design, limited customization options in some areas, occasional performance slowness, gaps in advanced features compared to competitors, and mixed experiences with customer support responsiveness. The mobile app has been noted as needing improvement for full functionality parity with the web version.
✦ AI-generated summary. May not reflect every review.
What reviewers mention most
Johnsonn BeverlyVerified Review
Posted on Sep 2, 2019
“Overall experience is good”
Pros: Fast & easy communication
Cons: N/A
Sarang Pharate, Product Marketing Specialist at TruckX IncVerified Review
Posted on May 7, 2019
Marc Charette, Google Trusted Photographer | Local SEO | Online Reputation Services at Work PicsVerified Review
Posted on Apr 22, 2019
“Does everything I need”
Very thorough and sufficiently flexible for all my CRM needs. Customer support is especially good if you also get Zoho One
Kyle Stremme 🦄, VP of Multi Unit and Franchise System Growth at FetchRevVerified Review
Posted on Apr 17, 2019
Robert Turner Speller Jr, Principal Owner at Turner Accounting & Technology GroupVerified Review
Posted on Apr 17, 2019
John Haigh, Chairman and Founder at Ascent Business GroupVerified Review
Posted on Apr 16, 2019
“Zoho CRM is way the best CRM for affordability, functionality and ease of use”
If you're looking for a leading CRM that offers an unrivalled combination of benefits, look no further than Zoho. It's up there with the best for capability, features and functions, is incredibly affordable due to pure cloud infrastructure with low cost of ownership, and highly competitive licence subscription costs. The broader Zoho apps suite cover all the other areas you will need, including email and social campaign execution, management reporting and many others.
Philippe Couillez, Managing Partner at HBC International LLCVerified Review
Posted on Mar 23, 2019
“Great product, App need some development”
Overall, Zoho CRM is a great product for the value. It is scalable and allow a small business to use a CRM without any major investment.
It integrates quite well with the other Zoho products.
Only thing, the phone/tablet app does not allow to see the emails attached to the CRM.
I would recommend it definitively to all small business that want an integrated scalable solution.
It integrates quite well with the other Zoho products.
Only thing, the phone/tablet app does not allow to see the emails attached to the CRM.
I would recommend it definitively to all small business that want an integrated scalable solution.
John Bond, Founder & Managing Director at Visual Marketing Australia PTY LTDVerified Review
Posted on Mar 13, 2019
“One of the best value for money CRM's on the Market”
I see this CRM has been voted the 2nd most popular CRM in the world and I can testify that it is a remarkable CRM. We have been using it for many years now after researching many CRM's and found it to be the best. Their support is fantastic and they usually get back to you within 2 minutes.
Ulf Orrebrink, Director Sales at Bitelecom ABVerified Review
Posted on Mar 12, 2019
“Zoho CRM User in Sweden”
The Zoho CRM tool is a great tool. We are a small company in the field of FTTx (Fiber optic Comm space) and we are using Zoho for tracking all of our customer activities. We really relay on Zoho and its is probably one f the best tools for a SME
Capabilities
Zoho CRM features
The full feature set, grouped by module.
CRM Software
- Calendar & Task
- Contact Management
- Collaboration Tools
- Custom Dashboard
- Email Integration
- File Management
- Forecasting & Analytics
- Lead Management
- Mobile Access
- Pipeline Management
- Reporting
- Sales Automation
- Security
- Workflow Automation
Lead Management Software
- Campaign Management
- Contact Management
- Email Integration
- Lead Capture
- Lead Distribution
- Lead Nurturing
- Lead Scoring
- Lead Segmentation
- Pipeline Management
- Sales Tracking
- Source Tracking
Real Estate CRM Software
- Client Manager
- Time Organizer
- Lead Generator
- Campaign Management
- Contact Management
- Interaction Tracking
- Property Alerts
- Referral Tracking
- Reports & Analytics
- Sales & Listing
Plans
Zoho CRM pricing
Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Free Trial
15 Days
Standard$14 / month
Community signals
AI-generated adoption insights
AI-generated
- Praised for customization, automation workflows, and cost-effectiveness compared to enterprise competitors like Salesforce.
- Users report steep initial setup requirements; learning curve lessens after hands-on configuration of core modules and automation features.
- Interface described as dated and unintuitive; support responsiveness and integration smoothness frequently cited as pain points.
- Adopters typically switch from Salesforce due to cost, or choose Zoho over HubSpot for deeper customization and broader ecosystem value.
Community sentiment50% positive
Reddit287
AI summary of public community discussion - may be inaccurate and is not an official vendor statement.
Works with
Integrations
Zoho CRM connects with the tools your team already uses.
Media
Screenshots & video
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