Rushkar Information TechnologyVerified Review
Posted on Jan 1, 2019
“Good for our business”
Pros: Very nice and clean Display
Cons: We can not call direct user and recording in to it
Zoho CRM
United States HQFounded 2005
Deployment
Best for
SmallMediumLargeFreelancer
Overview
About Zoho CRM
Zoho CRM is one of the top preferred customer relationship management systems for its powerful features, user-friendly interface, and easy adaptation. small businesses, startups, and large-scale enterprises can use Zoho CRM software to build excellent customer relationships, sales force automation, lead generation, and offer personalized experiences. Integrated real estate CRM helps build healthy relationships with different parties in real estate industries. As a comprehensive sales force automation tool, Zoho CRM enables users to efficiently control the day-to-day operations and make constructive decisions through real-time reporting & predictive sales, and intelligent AI-based forecasting.
Zoho CRM's lead management system facilitates converting sales-ready leads into deals. Measuring sales performance is just accessible with Zoho CRMs. With a free trial offer and easy pricing plans, Zoho CRM claims to be a 'Sensational software, Sensible price' CRM.
At a glance
Software information
Industries served, licensing and the support Zoho CRM provides.
Industries
- Accounting
- Financial-services
- Logistics-supply-chain
- Marketing-advertising
Licensing
- Proprietary
- Monthly Payment
- Annual Subscription
- Free trial
Support
- Live Chat
- Phone
- 24x7 Support
Training
- Webinar
Knowledge Base
- Help Guides
- Video
- Blog
- Case Studies
- On-Site Training
Languages (1)
English
Review analytics
What customers report
4.3
Based on 72 verified reviews
What users like the most
- It comes at a pocket-friendly price
- It is free for three users after purchasing it
- It is easy to use, which makes it perfect as a CRM software
What users like the least
- Sometimes it lags because of the server
- You can't import social networking sites into the app. It has an integrated mail capability that helps you create your customer list.
- The free plan has limited features and is only appropriate for small organizations.
What users say
Review Analytics of Zoho CRM
Every review is verified through Goodfirms before it's published.
Review Summary
Zoho CRM is widely praised for its ease of use, affordability, and strong integration capabilities, particularly with other Zoho products and third-party tools. Users appreciate its flexibility, responsive interface, and suitability for small businesses and startups on tight budgets. However, recurring concerns include difficult initial setup despite the platform's overall simplicity, inconsistent user interface design, limited customization options in some areas, occasional performance slowness, gaps in advanced features compared to competitors, and mixed experiences with customer support responsiveness. The mobile app has been noted as needing improvement for full functionality parity with the web version.
✦ AI-generated summary. May not reflect every review.
What reviewers mention most
Ziffity Solutions LLCVerified Review
Posted on Jan 1, 2019
“Good for us and good for everyone”
Pros: It provides easy to access for various data.
Cons: Until now, couldn't able to find cons.
Narain Raām, Co-founder at Aroliant Internet Private LimittedVerified Review
Posted on Dec 31, 2018
“Great tool I can think of for now”
Pros: Flexibility is its best feature.
Cons: None
Axis Web Art Pvt LtdVerified Review
Posted on Dec 31, 2018
“Almost covers our requirement”
Pros: Easier to connect with various other tools.
Cons: Missing a sales funnel like Infusionsoft.
Purpleno IncVerified Review
Posted on Dec 31, 2018
“Complete CRM solution”
With Zoho CRM, adding new documents, contacts, events have become much easier. This process used to take a lot of time and would become a tedious task with our previous CRM software. Zoho CRM is a fresh platform and it has a responsive dashboard too.
ARNISH SHAH, Sales and Marketing Manager at TOPS Infosolutions Pvt. Ltd.Verified Review
Posted on Dec 28, 2018
“A must have tool”
Pros: Easy integration with other Zoho tools.
Cons: UI can be made better.
Overall Experience: Satisfied
Hardik Goswami, SEO Executive at Thinkwik India Online Services LLPVerified Review
Posted on Dec 28, 2018
“Quick and straightforward CRM Software”
Pros: Free version
Cons: Most of the advanced features are included only in the professional and enterprise editions.
JAYATHEERTHA K B, Chief Executive at Praana Health SystemsVerified Review
Posted on Dec 28, 2018
“Overall Experience: Good”
Pros: Simple to use and covers everything.
Cons: Little difficulty in customizing.
Keshav Jha, Senior Research Analyst at Delta PartnersVerified Review
Posted on Dec 28, 2018
“Extremely productive software available at a reasonable cost”
I am using Zoho CRM Application for quite some time, it is an excellent tool to manage the customer relationship lifecycle. The entire user interface is easy to understand and to follow. Additionally, I found the support team very helpful. Creatively designed software, there is no cons. absolutely a flawless tool.
Chris Airey, Managing Director at Umbrella Marketing TEAMVerified Review
Posted on Dec 27, 2018
“Experience with Zoho CRM”
Pros: Wide functionality for customization.
Cons: Bad UX design and interaction.
Capabilities
Zoho CRM features
The full feature set, grouped by module.
CRM Software
- Calendar & Task
- Contact Management
- Collaboration Tools
- Custom Dashboard
- Email Integration
- File Management
- Forecasting & Analytics
- Lead Management
- Mobile Access
- Pipeline Management
- Reporting
- Sales Automation
- Security
- Workflow Automation
Lead Management Software
- Campaign Management
- Contact Management
- Email Integration
- Lead Capture
- Lead Distribution
- Lead Nurturing
- Lead Scoring
- Lead Segmentation
- Pipeline Management
- Sales Tracking
- Source Tracking
Real Estate CRM Software
- Client Manager
- Time Organizer
- Lead Generator
- Campaign Management
- Contact Management
- Interaction Tracking
- Property Alerts
- Referral Tracking
- Reports & Analytics
- Sales & Listing
Plans
Zoho CRM pricing
Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Free Trial
15 Days
Standard$14 / month
Community signals
AI-generated adoption insights
AI-generated
- Praised for customization, automation workflows, and cost-effectiveness compared to enterprise competitors like Salesforce.
- Users report steep initial setup requirements; learning curve lessens after hands-on configuration of core modules and automation features.
- Interface described as dated and unintuitive; support responsiveness and integration smoothness frequently cited as pain points.
- Adopters typically switch from Salesforce due to cost, or choose Zoho over HubSpot for deeper customization and broader ecosystem value.
Community sentiment50% positive
Reddit287
AI summary of public community discussion - may be inaccurate and is not an official vendor statement.
Works with
Integrations
Zoho CRM connects with the tools your team already uses.
Media
Screenshots & video
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