
“Great platform”
We're used to Zoho platform so it has a lot of integrations.

Deployment
Best for
Overview
Zoho CRM is one of the top preferred customer relationship management systems for its powerful features, user-friendly interface, and easy adaptation. small businesses, startups, and large-scale enterprises can use Zoho CRM software to build excellent customer relationships, sales force automation, lead generation, and offer personalized experiences. Integrated real estate CRM helps build healthy relationships with different parties in real estate industries. As a comprehensive sales force automation tool, Zoho CRM enables users to efficiently control the day-to-day operations and make constructive decisions through real-time reporting & predictive sales, and intelligent AI-based forecasting.
Zoho CRM's lead management system facilitates converting sales-ready leads into deals. Measuring sales performance is just accessible with Zoho CRMs. With a free trial offer and easy pricing plans, Zoho CRM claims to be a 'Sensational software, Sensible price' CRM.
At a glance
Industries served, licensing and the support Zoho CRM provides.
Review analytics
What users say
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What reviewers mention most

“Great platform”
We're used to Zoho platform so it has a lot of integrations.

“Best in the business”
Pros: The very helpful thing about Zoho CRM is that it automates vital sales tasks and its excellent connectivity with many of Google apps makes maximal use of social media too.
Cons: The price of a standard user is moderate but it doesn't feature things like a personal assistant for a standard plan.
“Flexible, Low Cost CRM with strong potential”
Pros: Having email with my domain.
Cons: Limited email accounts.

“Excellent”
Pros: Easy & flexible tool.
Cons: No specific negatives.
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“Reliable and affordable CRM”
Pros: It ties in with our Zoho Mail, is very affordable compared to its competitors, and we love the Sales inbox feature.
Cons: It's very difficult to setup to get it running at full functionality and the guides aren't in-depth enough. The phone apps could be improved to tie in better with cell calls and texts.
“Best CRM for our use”
Pros: Easy to use
Cons: I have not seen any cons in the software

“Ease to use”
Pros: I like the ease-of-use feature of the platform.
Cons: Lack of Customizations.
Overall Experience: Easy to use and it is available on the web too, which is really helpful to us.
“Very basic and appropriate”
Pros: Manageable with accessibility.
Cons: Requires not much time to update.but sometimes it is slow on tabs while processing the data.
“Met our expectations”
Pros: Clean user interface and lots of third-party integrations.
Cons: Expensive
Overall Experience: Looking to move to a cheaper option.

“Progress with Zoho CRM”
We have been using Zoho CRM for a long time and is the best software I have come across till date. This software is beneficial for small companies, non-profit organizations, and other start-up companies who are on a tight budget. Zoho CRM is an on-demand customer relationship management (CRM) software for managing your customer relations in an efficient manner. It helps streamline your organization-wide sales, marketing, customer support, and inventory management functions in a single system.
Capabilities
The full feature set, grouped by module.
Plans
Community signals
AI summary of public community discussion - may be inaccurate and is not an official vendor statement.
Works with
Zoho CRM connects with the tools your team already uses.
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