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Zoho Assist

5.0 (2 Reviews)|Write a Review|Claimed profile
India HQFounded 1996

Deployment

Web-basediPhone/iPadAndroidWindowsMacLinux

Best for

SmallMediumLarge

Overview

About Zoho Assist

Access your computer or mobile device from anywhere, anytime using Zoho Assist, your one-stop solution for remote support, screen sharing and unattended access. Zoho Assist is a remote support software that allows businesses to support their customers and employees from anywhere. It offers a variety of features that make it easy to connect to remote devices, view and control them, and troubleshoot problems. One unique feature of Zoho Assist is its Chat feature. This feature allows users to chat with their customers or employees in real time while they are troubleshooting problems.

This can be a great way to get feedback from the user and resolve issues more quickly.

At a glance

Software information

Industries served, licensing and the support Zoho Assist provides.

Industries

  • Information-technology-services

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Free trial
  • Free version

Support

  • Email
  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Webinar
  • Documentation

Knowledge Base

  • Help Guides
  • Blogs
  • Webinars
  • Case Studies
  • Whitepapers
  • On-Site Training
Languages (1)
English

Review analytics

What customers report

5.0
Based on 2 verified reviews
Ease of use5.0
Features & functionality5.0
Customer support5.0

What users say

Review Analytics of Zoho Assist

Every review is verified through Goodfirms before it's published.

5.02 Verified Reviews
Ease of use5.0
Features & functionality5.0
Customer support5.0
Detailed Reviews of Zoho Assist
Sort ByWrite a Review
David Light, Chief Development Officer at LandbrokermlsVerified Review
Posted on May 2, 2023

“Due to its high-quality efficiency, we can fix our customers' issues remotely”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0

We Landbrokermls use Zoho Assist. It is the best desktop software for our company. Its features enhance our customers' satisfaction. We can access, organize, and control our remote devices through it. It's so convenient and quick to share our screens and transfer our files to our remote workers. With the help of Zoho Assist, we can access our computers anywhere in the world. Also, the on-demand remote sessions don't need any prior downloads. Zoho Assist enriches our experience of online meetings and webinars. Its web conference solution is seamless and reliable.

Gerrid Smith, Director of E-commerce at Joy OrganicsVerified Review
Posted on May 2, 2023

“Zoho Assist is simple to set up and manage remote PCs”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0

Our organization Joy Organics uses Zoho Assist as its remote desktop software. Rapidly assist distant clients with web-based, as-needed remote support sessions. Automated remote access makes it simple to set up and manage remote PCs. Absolute safety and dependability.

Capabilities

Zoho Assist features

The full feature set, grouped by module.

Remote Desktop Software

  • Audio/Video Calls
  • Audit & Compliance
  • File Sharing
  • Real Time Chat
  • Remote Access
  • Screen Sharing
  • Security
  • Session Recording

Remote Support Software

  • Audio/Video Calls
  • Customization
  • Data Sharing
  • Diagnostic tools
  • Real-Time Chat
  • Remote Access/Control
  • Remote Printing
  • Screen Sharing
  • Security
  • Session Recording

Remote Work Software

  • Audio/Video Calls
  • File Sharing
  • Live Chat
  • Meeting Management
  • Project Management
  • Remote Access
  • Reporting & Analytics
  • Security

MSP Software

  • Backup Management
  • CRM
  • Dashboard
  • Help Desk
  • Issue Management
  • Live Chat
  • Patch Management
  • Remote Access
  • Script Library

Plans

Zoho Assist pricing

Price Type
Month
Free Version
Yes
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Free Trial
15 Days
Free Trial (15-days): Fully functional with all features of paid editions. Paid Editions: Remote Support Standard - starts at $12/month/technician (or) $120/year/technician. Professional - starts at $18/month/technician (or) $180/year/technician. Enterprise - starts at $28/month/technician (or) $288/year/technician. Unattended Access Standard - starts at $12/month/25 computers (or) $120/Year/25 computers Professional - starts at $18/month/25 computers (or) $180/Year/25 computers
Vendor pricing page
Standard$12 / month

Community signals

AI-generated adoption insights

AI-generated223 Reddit discussions
  • Praised for reliability and value compared to competitors like TeamViewer at similar feature levels.
  • Setup described as straightforward - install unattended agent once, then connect via app without requiring someone on remote end.
  • Mac support and inactivity-based machine cleanup lack native functionality, and platform stability issues occasionally occur.
  • Users adopt it as cheaper alternative to TeamViewer or similar tools, or for simple unattended remote access needs.
Community sentiment56% positive
Reddit223

AI summary of public community discussion - may be inaccurate and is not an official vendor statement.

Media

Screenshots & video

Zoho Assist screenshot