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Tidio

5.0 (3 Reviews)|Write a Review|Claimed profile
United States HQFounded 2013

Deployment

Web-basediPhone/iPadAndroidWindowsMacLinux

Best for

SmallMediumFreelancer

Overview

About Tidio

Tidio makes advanced customer support automation accessible to businesses of any size—without the usual technical barriers. It merges live chat, help desk, issue ticketing, chatbot automation, and AI agents into one cohesive platform that’s simple to launch and effortless to scale. No developers, no complexity—just plug in and start supporting.

Whether you’re a lean support team or scaling across regions, Tidio helps you centralize all customer conversations—from Messenger and Instagram to email and WhatsApp—in one place. It’s the streamlined solution support teams have been waiting for.

Powered by Lyro, Tidio’s conversational AI agent, you can resolve up to 64% of customer questions automatically, using your own support docs and data. Lyro delivers quick, reliable, and brand-aligned answers—without manual training or maintenance. From answering FAQs to recommending products and checking order status in Shopify, Lyro supports your team and sells for you, 24/7.

At a glance

Software information

Industries served, licensing and the support Tidio provides.

Industries

  • Banking
  • Business-supplies-equipment
  • Computer-games
  • Computer-software
  • Consumer-electronics
  • Consumer-goods

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Free trial
  • Free version

Support

  • Email
  • Live Chat
  • 24x7 Support

Training

  • Webinar
  • Documentation

Knowledge Base

Languages (12)
DanishDutchEnglishFrenchGermanItalianNorwegianPolishPortugueseSlovenianSpanishSwedish

Review analytics

What customers report

5.0
Based on 3 verified reviews
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations5.0

What users like the most

  • It is simple to set up and also very extendable.
  • Easy to provide support from anywhere.
  • It has all the amazing features.

What users like the least

  • Great software but some bugs are there.
  • The quality of the AI agent Low-cost deployment No coding required

What users say

Review Analytics of Tidio

Every review is verified through Goodfirms before it's published.

5.03 Verified Reviews
Ease of use (2 reviews)5.0
Features & functionality (2 reviews)5.0
Customer support (2 reviews)5.0
Value for money (1 review)5.0
Integrations (1 review)5.0
Review Summary
Summarized from 3 verified reviews · Updated September 2026
Tidio is praised for its ease of use and interactive customer experience features, combining live chat and chatbot functionality to drive leads and sales. Users highlight the software's effectiveness at automating customer service, particularly for ecommerce, along with clear pricing and responsive sales support. The platform's notification system and overall quality are consistently noted as strengths, with reviewers describing it as a comprehensive solution that delivers on its core functions.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Tidio
Sort ByWrite a Review

What reviewers mention most

AnonymousVerified Review
Posted on Aug 29, 2025

“Great AI chatbot”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Used Tidio for an ecommerce client to automate his customer service. Tidio's pricing plan was very clear, and we liked how the sales rep explained everything. We came for the affordability, but stayed for the quality. Incredible.
Halle Stone, Operations ManagerVerified Review
Posted on Feb 3, 2023

“Tidio is a multifunctional customer experience solution with live chat and chatbot functions that enable to actively generate more leads and sales.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations5.0
Fantastic software!! this is what I have been searching for. It is best for businesses, and business people and chat with customers. It does everything that it is required to do. Its notification option is awesome and the customer experience is definitely better with this software.
Crystal DiazVerified Review
Posted on Nov 18, 2021

“One of my favorite apps to use!”

Overall rating5.0
Role: Senior SEO Specialist at Mdrive
Easy to use and fun interactive experience with our customers!

Capabilities

Tidio features

The full feature set, grouped by module.

Live Chat Software

  • Alerts/Notifications
  • Chat Bots
  • File Transfers
  • Geo Targeting
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking

Chatbot Software

  • AI & Machine Learning Capabilities
  • Analytics and Reporting
  • Compliance and Privacy
  • Customizable Templates
  • Easy Integration
  • Multi-Channel Support
  • Multilingual Support
  • Natural Language Processing (NLP)
  • Personalization

Help Desk Software

  • Customer Review
  • Customization
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Multilingual
  • Response Template
  • AI Features

Customer Service Software

  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
  • AI Features

Ticketing Software

  • Event Ticketing
  • Mobile Ticketing
  • Payment Processing
  • Reporting & Analysis
  • Ticket Brokering
  • Ticket Reservations
  • Ticket Scanning
  • AI Features

Lead Generation Software

  • Landing Page Builder
  • Lead Verification/Validation
  • Prospecting Tools
  • AI Features

Customer Success Software

  • Account Management
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Reporting & Analytics
  • Task Management
  • AI Features

AI Agent Builders

  • Agent Creation & Management
  • AI Training & Fine-Tuning
  • Analytics & Reporting
  • API & Webhook Support
  • Machine Learning & Adaptive Learning
  • Multi-Language Support
  • Natural Language Processing (NLP)
  • Security & Compliance Features
  • Workflow Automation & Integrations

Plans

Tidio pricing

Price Type
Month
Free Version
Yes
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Free Trial
7 Days
Each higher plan contains all features from the lower tiers. Additional "Lyro AI Agent conversations" and "Visitors reached with Flows" can be added on. The best way to think about Flows is as rules-based chatbot automations. As for Lyro, think of them as conversations with an AI chatbot that responds with answers trained on your knowledge base and frequently asked questions. Pick a plan that best suits your needs based on the number of visitors you want to reach with automation and features.
Get Free TrialVendor pricing page
Free$0 / month
  • 50 Handled Conversations
  • Live Chat
  • Help Desk
  • Social media integrations
  • 50 Lyro AI conversations (one-time)
  • 100 Flows visitors reached
Starter$29 / month
  • 100 Handled Conversations
  • Live Chat
  • Help Desk
  • Social media integrations
  • Basic analytics
  • Live visitors list
  • Operating hours
  • Support over live chat
  • 50 Lyro AI conversations (one-time)
  • 100 Flows visitors reached
Growth$59 / one-time
  • 250 Handled Conversations
  • Live Chat
  • Help Desk
  • Social media integrations
  • Advanced analytics
  • Live visitors list
  • Operating hours
  • Support over live chat
  • Tidio power features
  • No Tidio branding (add-on)
  • 50 Lyro AI conversations (one-time)
  • 100 Flows visitors reached
Plus$749.00 / month
  • Custom quota of Handled Conversations
  • Live Chat
  • Help Desk
  • Social media integrations
  • Advanced analytics
  • Live visitors list
  • Operating hours
  • Support over live chat
  • Tidio power features & Permissions
  • Custom branding
  • Dedicated Success Manager
  • Multisite/Multilanguage
  • Departments
  • OpenAPI
  • Up to 5 000 Lyro AI conversations and Custom number of Flows visitors reached
Premium$2999 / month
  • Unlimited Handled Conversations
  • Live Chat
  • Help Desk
  • Social media integrations
  • Advanced analytics and Live visitors list; Analysis & monitoring
  • Operating hours
  • Support over live chat
  • Tidio power features, Permissions, Super admin role
  • Custom branding
  • Dedicated Success Manager
  • Multisite/Multilanguage
  • Departments
  • OpenAPI
  • Guaranteed 50% Lyro AI resolution rate; Lyro as a managed service; Priority Service + Premium Support
  • Up to 10 000 Lyro AI conversations and Custom number of Flows visitors reached

Works with

Integrations

Tidio connects with the tools your team already uses.

HubSpot CRMSalesforce CRMAgile CRMActiveCampaignShopifyAdobe CommerceEcwidWooCommerceZapierWordpressZoho DeskOmnisendZendesk SupportDrupalDrupal CommerceZendesk SellBrevoKlaviyoGoogle AnalyticsInstagram

Media

Screenshots & video