Klaviyo

United States HQFounded 2012

Deployment

Web-basediPhone/iPadAndroid

Best for

SmallFreelancer

Overview

About Klaviyo

Klaviyo helps growth-focused ecommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. Unlike other email or marketing automation solutions, we're really good at getting data out of your ecommerce platform - whether it's Shopify, Magento, a custom implementation, or something else. We let you combine that data with website behavior and information from other marketing tools, then use it to target, personalize, analyze, and optimize your marketing.

At a glance

Software information

Industries served, licensing and the support Klaviyo provides.

Industries

  • Apparel-fashion
  • Gambling-casinos

Licensing

  • Proprietary
  • Monthly Payment

Support

  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Webinar
  • Documentation

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Webinar
  • Case Studies
Languages (1)
English

Review analytics

What customers report

4.8
Based on 4 verified reviews
Ease of use4.5
Features & functionality4.5
Customer support4.5
Value for money4.5
Integrations4.5

What users like the most

  • Easy to use and fun sending emails with this app.
  • Exceptionally smart application for online marketing.
  • Lots of pre-built automation templates to choose from.

What users like the least

  • Most of my changes in editing don’t show up.

What users say

Review Analytics of Klaviyo

Every review is verified through Goodfirms before it's published.

4.74 Verified Reviews
Ease of use (2 reviews)4.5
Features & functionality (2 reviews)4.5
Customer support (2 reviews)4.5
Value for money (2 reviews)4.5
Integrations (2 reviews)4.5
Review Summary
Summarized from 4 verified reviews · Updated September 2026
Klaviyo is praised as an easy-to-use marketing automation platform designed for eCommerce businesses, offering strong segmentation and behavior-based automation capabilities. Users highlight its data-driven approach, seamless integrations with platforms like Shopify, and ability to create personalized, automated campaigns quickly. The platform is consistently described as superior to competitors and valuable for driving revenue rather than just building email lists. A drawback noted is that pricing is a consideration, though this concern was not fully elaborated.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Klaviyo
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What reviewers mention most

Dinesh Pandian, Finance expert & Co-founder at Lenders.FiVerified Review
Posted on Jan 12, 2023

“Klaviyo has been a godsend software for our small business”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money4.0
Integrations5.0

We Lenders.Fi use Klaviyo. It is our primary marketing automation software. We have been using Klaviyo for five years. We use it daily, and we have found it to be an extremely valuable tool. Klaviyo allows us to send personalized emails based on user behavior and preferences, which makes it easy to keep our customers engaged and excited about their purchases. It also integrates with other apps we use, like MailChimp and Shopify, so that we can set up automated email campaigns in just a few minutes. The only downside is that it costs money—but if you're looking for a long-term investment to help you grow your company, Klaviyo is worth every penny.

Vimal SaniVerified Review
Posted on Sep 9, 2022

“Klaviyo is an e-commerce marketing automation platform for email, SMS and more.”

Overall rating5.0
Ease of use4.0
Features & functionality4.0
Customer support4.0
Value for money5.0
Integrations4.0
It is a very good marketing tool to date. I am using this software, it’s very smooth & a great platform to collaborate with no unnecessary confusion or issues of an agency. Amazing application as it integrates with other e-commerce sites and the process is pretty smooth. Takes a couple of mailing to find your way around but once mastered it’s excellent.
CarleyVerified Review
Posted on Aug 21, 2020

“Makes Email Marketing Seamless & Data Driven”

Overall rating4.0

Role: Digital Marketing Lead at SupplementWarehouse.Com We've pretty much tried pretty much every other Email Marketing platform for our company & consistently, Klaviyo delivers & is a step above the rest! It's extremely user friendly & is completly data-driven. We love it!

Ahmed Mir, Founder at Nature and BloomVerified Review
Posted on Jun 26, 2020

“Incredibly easy to use”

Overall rating5.0

At Nature and Bloom, we use Klaviyo for email marketing combined with Optin Monster to capture new emails and increase our list size.

If you're in eCommerce, there is nothing better than Klaviyo. To put it simply, Klaviyo makes you money, whereas its competitors help you build an email list which you need to figure out how to monetize.

Klaviyo can segment your email list based on the broadest set of attributes compared to its competitors. Using a decision tree methodology, it allows you to send automated emails based on every conceivable action your customers have taken on-site or within a previous email. This deep level of segmentation enables you to take different approaches based on how engaged your subscribers are.

Aside from this, Klaviyo also allows you to do traditional email marketing, which isn't fully automated but also uses its segmentation technology in parallel to improve click-through rate and engagement.

It's also incredibly easy to use, with a plug and drop decision tree anyone can set up in a matter of minutes. As a result, by using Klaviyo, I have increased my email list by over 200% in the last 3 months, and more importantly, I can attribute over 15% of my total revenue to automated email marketing.

The only downside is that it's much more expensive than its competitors, and these costs can mount up quickly if you have a massive email list!  Still, I believe it yields the largest ROI compared to its competitors, and I'm happy to pay the premium as it drives incredible results on autopilot.

Capabilities

Klaviyo features

The full feature set, grouped by module.

Email Marketing Software

  • A/B Testing
  • Auto-Responders
  • Automation
  • Drip Campaigns
  • Event Triggered Email
  • Mailing List Management
  • Templates

SMS Marketing Software

  • Contact Management
  • Mass Texting
  • Message Personalization
  • Reporting & Analytics
  • Scheduled Messaging

Marketing Automation Software

  • A/B Testing
  • Analytics/ROI Tracking
  • Campaign Management
  • Email Marketing
  • Sales Intelligence
  • Segmentation and Targeting
  • Social Marketing

Email Management Software

  • Archiving & Retention
  • Email Monitoring
  • Multiple Accounts
  • Response Management
  • Routing

Plans

Klaviyo pricing

Free Version
No
Payment Frequency
Monthly Payment
Preferred Currency
USD ($)

Media

Screenshots & video

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