Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.
GoodFirms has helped us get our word out about our product and reach out to our potential customers. Not only has it helped us build credibility in the market, but it has also helped us give a voice to our users and customers.
It is a platform where our users can use to express their concerns and issues and also (here's hoping) tell us how much they love to use our little product.
Please introduce your product and give a brief about your role within the organization.
ProofHub is a project management and team collaboration software platform that helps teams centralize work requirements, work processes, and the workload as a whole on one dedicated platform. This dedicated platform is designed to take in your information and organize it in a way that it becomes more accessible and actionable.
It is a platform that is as robust as it is helpful. With features for file management, communication management, team management, and task management, it is a software platform that we designed by keeping the needs of every kind of team in mind. Not only does it help in organizing information and visualizing tasks, but it also helps teams collaborate better through various communication platforms like chats and discussions.
As for my role in this organization, I am the founder and CEO of ProofHub. My duties here are to primarily be involved with the innovation processes and oversee the overall development and design processes.
What was the objective behind coming up with this software?
My main objective behind creating an all-in-one software platform such as ProofHub was to help people replace all other tools they were already using with one compelling alternative. We achieved this by creating a platform where one could manage both projects as well as teams.
Being on the same page is something that can be accomplished using a communication tool; however, no one is ever actually on the same page if the team cannot see how their tasks are moving and progressing with everyone’s contribution.
Therefore, I created ProofHub as a project management tool, a team collaboration software, and a source of support and motivation.
How is your software beneficial from a value addition perspective to the clients compared to other software alternatives available in the market?
The tool we have created is one of a kind for a lot of reasons. To begin with, ProofHub is a fairly easy platform to use. It comes with a clean interface that helps you actively take care of things that actually matter. Inside ProofHub, you will find an array of features and shortcuts that are helpful and not intimidating.
In addition, ProofHub is a software that offers extensive personalization features that aid teams in making this tool completely their own. It facilitates white-labeling, which, in turn, helps the organization standardize everything.
Furthermore, the most notable thing about signing up for our product is that no matter how many teams, departments, people you have working for you, you can bring them all together on this centralized platform at flat pricing. There is no per-user fee. So you can onboard as many people as you can and do it without fearing that your expenses will increase on team expansion.
Apart from that, ProofHub acts more as one moving unit of management features than a conglomerate of many other applications. Simply put, it does everything in-house. This is a platform where people manage projects, chat with one another, save notes and reminders, schedule meetings and events, and have virtual discussions.
What industries do you generally cater to? Which industries, in general, are highly benefiting from using your software?
We built ProofHub for people all around the globe, and we keep the needs and requirements of every industry, team, and individual in check as we continue to improve it. It is an easy-to-use software platform that offers a common ground for teams to come together. Absolutely nothing about the tool is complex and hence makes absolutely no industry feel excluded.
NASA, Netflix, Taco Bell, Google, Nike, Pinterest, and Trip Advisor have been some of our most notable users. And, proudly, they have got almost nothing in common. This goes to tell you that ProofHub is a versatile software meant for every team of any size.
However, if we were to get into specifics, ProofHub is used quite largely in the IT industry. It is used for business planning, team collaboration, and project management by marketing teams, healthcare workers, educational institutions, real estate developers, development teams, and graphic designers.
What are the key features of your software that make it stand apart from your competitor products in the market?
ProofHub is a fairly popular software platform with inventive and innovative features to make it one of the best project management tools that facilitate collaboration. Along with its ease of use and extensive features to make it a more customizable tool for everyone, it has a series of in-house features that make it stand out from the rest of the software platforms out there.
For starters, it comes with a state-of-the-art online proofing feature that helps straighten out the reviewing process and helps managers and clients give actionable feedback to the task assignees.
In addition to that, ProofHub comes with Notes that help teams create a knowledge bank or a company wiki. Not only this, but the facilitation of these notes will help you create different notebooks and notes for different projects or subjects.
Furthermore, another feature that makes our tool stand out is the fact that it comes with an in-built chat. The chat feature allows users to have quick back-and-forth conversations, convey one another about updates, send media files and links on the go, and share important information through secure channels.
Lastly, it facilitates team engagement and collaboration with the help of Announcements. These Announcements allow teams to make people aware of important events and the achievement of important milestones. These will, in turn, help the team acknowledge and celebrate everything that the team has been accomplishing. From Sally’s birthday and Mark’s work anniversary to “ProofHub Wins ‘Great User Experience Award’ for Cloud Project Management System”, everything can be announced and celebrated right here on this platform.
What is the customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
ProofHub is available for all operating systems. It is also available as a mobile application. From all the customer feedback we have gathered, ProofHub seems to have an average customer satisfaction rating of 4.25.
As a team running a product, we know that our aim has to be to retain our customers, and therefore, our support services are top-notch. We believe in solving problems exactly when we hear about them.
Therefore, we believe that we must stay consistent with the following:
- Constantly asking our customers for insightful feedback.
- Actively acknowledging and responding to issued problems.
- Readily documenting industry-specific use cases and helping with the onboarding process.
- Keeping the customers in the loop about the progress of their queries.
- Providing the customers with reading and viewing manuals so they can understand all the ways in which ProofHub can help them get things to get on track.
Are your customers repetitive? If yes, what is the percentage of repeat customers that you have?
For a product-based organization, the resale value matters a lot. However, for a software-based organization, I like to think that the time you can retain a customer is a better parameter for measuring customer loyalty.
Software platforms like ours work on a subscription model, which means that they are choosing to buy and use our product every time they pay for the upcoming month.
I'm glad to inform you that our average retention rate has been steadily increasing over the years, and we have watched as these retention periods rose from mere months to many years. It has all been about making the tool more scalable and flexible for effective use by virtually all teams.
It has taken us time to get here, but it has been time well spent.
Does your software product provide any resource or knowledge section for its users? If yes, what kind of material is provided to your users to help them get acquainted with your product?
When you sign up for our tool, you may also sign up for a product demo in which you will receive a walk-through of the entire product and get introduced to its features and their functioning.
Furthermore, we have an excellent help page for our users wherein they can find a list of all features explained in great detail with all the explanations about how you can put these features to use.
It is an extensive help desk containing all the FAQs, help videos, onboarding tactics, and in-depth information about ProofHub offers.
This guide and resource help users make the most of our tool and put every feature that we have to good use.
What kind of support system do you offer to your clients for catering to their queries and issues?
Our support team works around the clock to offer exceptional support to our clients. We offer an informational walk-through to help clients understand the functioning and overall working of the tool. Additionally, we also provide our clients with video and reading material as resources to help them understand how they can use the tool to streamline their work according to their exact needs.
Our support team can be contacted through chat, emails, video calls, and more.
What has been the revenue for your product for 2020?
We would have to decline to answer this question at this particular time.
Where do you see your product in the next 10 years?
A product as helpful as ours is destined to thrive through the hardest of blows. Our main aim behind creating ProofHub was to help people. And, it is my strong belief that if we continue to keep up with the trends of the times and needs of the people, we can maintain the reputation of this platform as a durable and smart one that is going to help teams simplify and streamline their work for decades to come.
