Jira

Australia HQFounded 2002

Deployment

Web-basediPhone/iPadAndroidWindowsMacLinux

Best for

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Overview

About Jira

Jira Software is built for every member of your software team to plan, track, and release great software. Improve your workflow with world-class integrations so that your team can do its best work. Gain peace of mind with enterprise-grade solutions tailor-made to secure and scale Jira Software across your entire organization.

At a glance

Software information

Industries served, licensing and the support Jira provides.

Industries

  • Computer-software
  • Hospital-health-care
  • Information-technology-services
  • Marketing-advertising
  • Retail

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Quote Based

Support

  • Phone
  • 24x7 Support

Training

  • Help Guides
  • Video Guides
  • Blogs
  • Case Studies
  • Whitepapers
  • On-Site Training

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Case Studies
  • Whitepapers
  • On-Site Training
Languages (1)
English

Review analytics

What customers report

4.3
Based on 61 verified reviews

What users like the most

  • Jira's flexibility to adapt to various workflows and configurations allows us to tailor the software to our specific needs. We have found that Jira easily integrates with other tools, such as GitHub and Slack, enhancing the overall project management experience. Jira offers comprehensive reporting and analytics options, enabling our teams to keep track of key performance indicators and identifying areas for improvement.

What users like the least

  • Jira's high customizability may make it initially confusing for new users, and it might take some time to become familiar with the interface. For smaller teams or businesses with limited budgets, Jira can be on the higher end of the price spectrum, especially when accounting for add-ons and premium features.

What users say

Review Analytics of Jira

Every review is verified through Goodfirms before it's published.

4.261 Verified Reviews
Ease of use (9 reviews)3.8
Features & functionality (9 reviews)4.2
Customer support (9 reviews)3.6
Value for money (8 reviews)3.8
Integrations (8 reviews)4.0
Review Summary
Summarized from 61 verified reviews · Updated September 2026
Jira is a flexible, feature-rich platform valued for agile software development and project management, with strong capabilities for tracking tasks, workflows, and team collaboration. However, users frequently cite complexity as a significant drawback—the steep learning curve, intricate administration, and interface design create barriers for new users and smaller teams. While many praise its customization and integration options, concerns about pricing, setup overhead, and that it may be overkill for simpler projects are recurring themes. Despite these limitations, Jira remains an industry standard, particularly for larger organizations and distributed teams.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Jira
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What reviewers mention most

Nate Masterson, CMO at Maple HolisticsVerified Review
Posted on May 13, 2019

“Provides real-time data”

Overall rating5.0

Jira Software makes it really easy for my team members at Maple Holistics to create and collaborate on new software projects. It’s a good way to delegate jobs, plan, and keep track of everyone’s tasks in relation to the main list of things that need to get done. It also gives you real-time data so you can work with confidence that your information is accurate and relevant. And you can personalize the system to work with the needs of your individual team while incorporating tools that your team already uses.

Stanislav Novokhatko, Business Developer at Incode-groupVerified Review
Posted on Jan 1, 2019

“I would not recommend,”

Overall rating2.0

Pros: Mobile Application

Cons: Too buggy, too heavy, too complicated

Overall Experience: IMHO this is not the best solution, I would not recommend, but our boss like it :)

Rushkar Information TechnologyVerified Review
Posted on Jan 1, 2019

“Good for Rushkar”

Overall rating4.0

Pros: We can track Repo commit from It, it is also integrated with Chat Software, We can track the development status via charts etc etc

Cons: Sometimes its little Slow

Vadim Peskov , CEO & Co-Founder at DiffcoVerified Review
Posted on Jan 1, 2019

“Understandable”

Overall rating4.0

Pros: It contains the industry standard.

Cons: It is difficult to explain to new developers.

Overall Experience: Okay when you know what to do.

Roger Lüchinger, CEO at SmartfactoryVerified Review
Posted on Dec 31, 2018

“No better alternative”

Overall rating4.0

Pros: Industry Standard

Cons: License Model

R RecrutVerified Review
Posted on Dec 31, 2018

“Good system”

Overall rating4.0

Pros: Flexibility and Possibilities.

Cons: Price

Overall Experience: Good system but rather expensive.

Timothy Bramble, Partner, Managing Director at MeevoVerified Review
Posted on Dec 31, 2018

“Pretty happy with it”

Overall rating4.0

Pros: The software does what it needs to as per its functionality.

Cons:  I don't use much of its functionality.

Anton Zhuk, Managing Director at WhidegroupVerified Review
Posted on Dec 31, 2018

“Jira as a Project Management & Workflow Software”

Overall rating5.0

Pros: Popularity

Cons: Too compelx for setup

Jeff Mette, Vice President of Business Development at Digital ScientistsVerified Review
Posted on Dec 31, 2018

“Average review for the tool”

Overall rating3.0

Pros: Great for software development.

Cons: Not good for non-software.

Nazar Hembara, Managing Director at BotsCrewVerified Review
Posted on Dec 28, 2018

“I like it”

Overall rating5.0

Pros: Good functionality

Cons: Price

Capabilities

Jira features

The full feature set, grouped by module.

App Development Software

  • Code Refactoring
  • Deployment Management
  • Mobile App Development
  • Reporting & Analysis
  • Software Development
  • Source Control

Project Management Software

  • Alerts/Notifications
  • Document Management
  • Dashboard
  • Idea Management
  • Portfolio Management
  • Project Tracking
  • Project Planning
  • Reporting and Forecasting
  • Task Management
  • Timesheets
  • Workflow Management

Business Management Software

  • Budgeting & Forecasting
  • Customer Management
  • Document Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Project Management
  • Reporting & Analytics
  • Resource Management
  • Time Tracking
  • Workforce Management

Scrum Software

  • Prioritization
  • Progress Tracking
  • Roadmapping
  • Task management

Resource Management Software

  • Alerts/Notifications
  • Collaboration Tools
  • Drag & Drop
  • Forecasting
  • Project Planning
  • Reports
  • Search/Filter
  • Task Management
  • Time Tracking

Product Management Software

  • Idea Management
  • Milestone Tracking
  • Product Roadmapping
  • Requirements Management
  • Resource Management
  • Surveys & Feedback
  • Workflow Management

Incident Management Software

  • Alerts/Notifications
  • Audit Trail
  • Safety Management
  • Task Management

Team Management Software

  • Assignment Management
  • Commenting/Notes
  • Goal Setting/Tracking
  • Progress Tracking
  • Project Planning
  • Resource Management
  • Scheduling
  • Task Management
  • Third Party Integration
  • Time Tracking

Bug Tracking Software

  • Bug Reports
  • Customization
  • Issue Tracking
  • Task Management
  • Track & Resolve
  • Workflow Management

Task Management Software

  • Collaboration Tool
  • Document Management
  • Progress Tracking
  • Project Budgeting
  • Project Planning
  • Project Scheduling
  • Reporting
  • Resource Management
  • Task Management
  • Team Collaboration
  • Time Tracking

Project Planning Software

  • Budget Management
  • Progress Tracking
  • Reports
  • Resource Management
  • Task Management
  • Template Management
  • Time Tracking

Project Tracking Software

  • Collaboration Tools
  • Cost-to-Completion Tracking
  • Milestone Tracking
  • Percent-Complete Tracking
  • Prioritization
  • Status Tracking
  • Time & Expense Tracking

Plans

Jira pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based

Works with

Integrations

Jira connects with the tools your team already uses.

SlackAWS

Media

Screenshots & video

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