Jira

Australia HQFounded 2002

Deployment

Web-basediPhone/iPadAndroidWindowsMacLinux

Best for

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Overview

About Jira

Jira Software is built for every member of your software team to plan, track, and release great software. Improve your workflow with world-class integrations so that your team can do its best work. Gain peace of mind with enterprise-grade solutions tailor-made to secure and scale Jira Software across your entire organization.

At a glance

Software information

Industries served, licensing and the support Jira provides.

Industries

  • Computer-software
  • Hospital-health-care
  • Information-technology-services
  • Marketing-advertising
  • Retail

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Quote Based

Support

  • Phone
  • 24x7 Support

Training

  • Help Guides
  • Video Guides
  • Blogs
  • Case Studies
  • Whitepapers
  • On-Site Training

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Case Studies
  • Whitepapers
  • On-Site Training
Languages (1)
English

Review analytics

What customers report

4.3
Based on 61 verified reviews

What users like the most

  • Jira's flexibility to adapt to various workflows and configurations allows us to tailor the software to our specific needs. We have found that Jira easily integrates with other tools, such as GitHub and Slack, enhancing the overall project management experience. Jira offers comprehensive reporting and analytics options, enabling our teams to keep track of key performance indicators and identifying areas for improvement.

What users like the least

  • Jira's high customizability may make it initially confusing for new users, and it might take some time to become familiar with the interface. For smaller teams or businesses with limited budgets, Jira can be on the higher end of the price spectrum, especially when accounting for add-ons and premium features.

What users say

Review Analytics of Jira

Every review is verified through Goodfirms before it's published.

4.261 Verified Reviews
Ease of use (9 reviews)3.8
Features & functionality (9 reviews)4.2
Customer support (9 reviews)3.6
Value for money (8 reviews)3.8
Integrations (8 reviews)4.0
Review Summary
Summarized from 61 verified reviews · Updated September 2026
Jira is a flexible, feature-rich platform valued for agile software development and project management, with strong capabilities for tracking tasks, workflows, and team collaboration. However, users frequently cite complexity as a significant drawback—the steep learning curve, intricate administration, and interface design create barriers for new users and smaller teams. While many praise its customization and integration options, concerns about pricing, setup overhead, and that it may be overkill for simpler projects are recurring themes. Despite these limitations, Jira remains an industry standard, particularly for larger organizations and distributed teams.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Jira
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What reviewers mention most

Christopher Irish , Developer, Co-founder at Velocity LabsVerified Review
Posted on Dec 27, 2018

“Better than Trello”

Overall rating5.0

Pros: Kanban style boards

Cons: Jira is heavy, lots to teach to use well

Overall Experience: I like Trello better, but Jira has better agile charts.

Zee Gimon, Digital Operations Manager at The App SolutionsVerified Review
Posted on Dec 27, 2018

“Most convenient tool”

Overall rating4.0

Pros: Convenient for corporate use because of permissions and access rights. You can also create custom complex workflows and track them.

Cons: In a company, it requires an additional person who manages all these workflows, access rights, setting up rules, workflows, creating users and boards and permissions.

Overall Experience: For the purposes of tracking tasks in the sprint - it's convenient.

Juan Jose Figueiras, Co-Founder & CEO at ubykuoVerified Review
Posted on Dec 27, 2018

“Overall Experience: Nice”

Overall rating4.0

Pros: Thought for software developers

Cons: Not still prepared for Product Management

Haresh Pansuriya, Digital Marketing Lead at iQlance SolutionsVerified Review
Posted on Dec 26, 2018

“JIRA is great”

Overall rating5.0

Pros: As we can see then, the use of JIRA can bring several benefits to Agile teams and it really can help to improve productivity, efficiency and teamwork in general. Team members will be able to more effectively deal with their work backlog and prioritize the most important tasks.

Cons: One thing that ever bothered me about JIRA was the rank feature. It used to be a global rank, so I could I query issues and display them in results by order of priority (rank) regardless of what sprint they were in. Now rank is only applicable in the context of a sprint, which is not so powerful really if I want to prioritize across several teams regardless of the sprint.

Overall Experience: Being able to customize JIRA is great. It allowed us to adjust the use of the software to our needs and not the other way around.

Anastasiia Vlasova, Marketing Manager at Relevant SoftwareVerified Review
Posted on Dec 26, 2018

“Our positive experience”

Overall rating5.0

Pros: There is a very user-friendly interface.

Cons: Sometimes there is difficult to find previous projects because the type of sorting them out is not so easy.

Overall Experience: Generally speaking, our experience with this software is positive.

Anton Chernetskiy, CTO at BroscorpVerified Review
Posted on Dec 25, 2018

“Good”

Overall rating4.0

Pros: Flexible and full-featured software.

Cons: The only thing I disliked about the software is that it is a bit clumsy.

Celine Ladoire, Editor & IT Coordinator at WidgetyVerified Review
Posted on Dec 24, 2018

“Efficient and Good to use”

Overall rating5.0

The fact that catches the most about JIRA platform is that it’s great and caters specifically to software development teams and as a project management software teams. A lot of their issues get dealt with efficiently. This platform is not reliable to give negative reviews but we found that although the software is flexible and robust, the comprehensive features seem complicated to use.

Igor Vivchar, Tech Marketing Expert at LaSoftVerified Review
Posted on Dec 22, 2018

“Hope for up gradation.”

Overall rating4.0

Pros: You can do almost anything with it

Cons: Very often it's just too complex

Overall Experience: Good though could much be better

Valentina Bashkatova, Business Development Manager at RedwerkVerified Review
Posted on Dec 21, 2018

“It's great”

Overall rating5.0

Pros: Easy to use and have all the needed functions.

Cons: Don't see any

Agnieszka Zacher, Product Owner at VazcoVerified Review
Posted on Dec 18, 2018

“Average product”

Overall rating4.0

Jira as a Project Management Software as many needed features, but too complicated. very poor and old-style interface. It is also an expensive tool. Overall there is no other tool that could give us what we need in our project but if there was any other solution we would consider it.

Jira as in a Workflow Software, you can define any workflow needed. But it is also seen that it is complicated for many people. Overall it is a good tool.

Capabilities

Jira features

The full feature set, grouped by module.

App Development Software

  • Code Refactoring
  • Deployment Management
  • Mobile App Development
  • Reporting & Analysis
  • Software Development
  • Source Control

Project Management Software

  • Alerts/Notifications
  • Document Management
  • Dashboard
  • Idea Management
  • Portfolio Management
  • Project Tracking
  • Project Planning
  • Reporting and Forecasting
  • Task Management
  • Timesheets
  • Workflow Management

Business Management Software

  • Budgeting & Forecasting
  • Customer Management
  • Document Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Project Management
  • Reporting & Analytics
  • Resource Management
  • Time Tracking
  • Workforce Management

Scrum Software

  • Prioritization
  • Progress Tracking
  • Roadmapping
  • Task management

Resource Management Software

  • Alerts/Notifications
  • Collaboration Tools
  • Drag & Drop
  • Forecasting
  • Project Planning
  • Reports
  • Search/Filter
  • Task Management
  • Time Tracking

Product Management Software

  • Idea Management
  • Milestone Tracking
  • Product Roadmapping
  • Requirements Management
  • Resource Management
  • Surveys & Feedback
  • Workflow Management

Incident Management Software

  • Alerts/Notifications
  • Audit Trail
  • Safety Management
  • Task Management

Team Management Software

  • Assignment Management
  • Commenting/Notes
  • Goal Setting/Tracking
  • Progress Tracking
  • Project Planning
  • Resource Management
  • Scheduling
  • Task Management
  • Third Party Integration
  • Time Tracking

Bug Tracking Software

  • Bug Reports
  • Customization
  • Issue Tracking
  • Task Management
  • Track & Resolve
  • Workflow Management

Task Management Software

  • Collaboration Tool
  • Document Management
  • Progress Tracking
  • Project Budgeting
  • Project Planning
  • Project Scheduling
  • Reporting
  • Resource Management
  • Task Management
  • Team Collaboration
  • Time Tracking

Project Planning Software

  • Budget Management
  • Progress Tracking
  • Reports
  • Resource Management
  • Task Management
  • Template Management
  • Time Tracking

Project Tracking Software

  • Collaboration Tools
  • Cost-to-Completion Tracking
  • Milestone Tracking
  • Percent-Complete Tracking
  • Prioritization
  • Status Tracking
  • Time & Expense Tracking

Plans

Jira pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based

Works with

Integrations

Jira connects with the tools your team already uses.

SlackAWS

Media

Screenshots & video

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