Jira

Australia HQFounded 2002

Deployment

Web-basediPhone/iPadAndroidWindowsMacLinux

Best for

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Overview

About Jira

Jira Software is built for every member of your software team to plan, track, and release great software. Improve your workflow with world-class integrations so that your team can do its best work. Gain peace of mind with enterprise-grade solutions tailor-made to secure and scale Jira Software across your entire organization.

At a glance

Software information

Industries served, licensing and the support Jira provides.

Industries

  • Computer-software
  • Hospital-health-care
  • Information-technology-services
  • Marketing-advertising
  • Retail

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Quote Based

Support

  • Phone
  • 24x7 Support

Training

  • Help Guides
  • Video Guides
  • Blogs
  • Case Studies
  • Whitepapers
  • On-Site Training

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Case Studies
  • Whitepapers
  • On-Site Training
Languages (1)
English

Review analytics

What customers report

4.3
Based on 61 verified reviews

What users like the most

  • Jira's flexibility to adapt to various workflows and configurations allows us to tailor the software to our specific needs. We have found that Jira easily integrates with other tools, such as GitHub and Slack, enhancing the overall project management experience. Jira offers comprehensive reporting and analytics options, enabling our teams to keep track of key performance indicators and identifying areas for improvement.

What users like the least

  • Jira's high customizability may make it initially confusing for new users, and it might take some time to become familiar with the interface. For smaller teams or businesses with limited budgets, Jira can be on the higher end of the price spectrum, especially when accounting for add-ons and premium features.

What users say

Review Analytics of Jira

Every review is verified through Goodfirms before it's published.

4.261 Verified Reviews
Ease of use (9 reviews)3.8
Features & functionality (9 reviews)4.2
Customer support (9 reviews)3.6
Value for money (8 reviews)3.8
Integrations (8 reviews)4.0
Review Summary
Summarized from 61 verified reviews · Updated September 2026
Jira is a flexible, feature-rich platform valued for agile software development and project management, with strong capabilities for tracking tasks, workflows, and team collaboration. However, users frequently cite complexity as a significant drawback—the steep learning curve, intricate administration, and interface design create barriers for new users and smaller teams. While many praise its customization and integration options, concerns about pricing, setup overhead, and that it may be overkill for simpler projects are recurring themes. Despite these limitations, Jira remains an industry standard, particularly for larger organizations and distributed teams.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Jira
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What reviewers mention most

Vlad Kytainyk, CTO at KitRUMVerified Review
Posted on Sep 5, 2019

“Best software I have used till now”

Overall rating5.0
Pandu Poluan, IT Security Manager at PT. Kreatif Media KaryaVerified Review
Posted on Jul 31, 2019

“Powerfully Customizable”

Overall rating5.0

I had the good fortune of working with JIRA during one of my employment. It was a _very_ powerful system, choc-full of customization, and basically: If you can break something down into a flow(chart), you can use JIRA for it.

allan trambouze, Consultant senior en technologie de l'information at Cofomo QuébecVerified Review
Posted on Jul 29, 2019

“Software code within it excellent”

Overall rating5.0
Kevin Van Heusen, Software Architect at SpringAheadVerified Review
Posted on Jul 29, 2019

“Solid project management for Agile development”

Overall rating4.0

Jira is a capable solution for managing agile software development projects. Jira has the ability to create sprints, add stories to a product backlog, prioritize stories and see an overall sprint dashboard that makes it easy to move stories to various states. In addition to story and task management Jira has decent facilities for bug tracking as well and works seamlessly with the rest of the product flow.

Abdul-Mumeen Olasode, Software Engineer at wellioVerified Review
Posted on Jul 22, 2019

“A good Agile-focused project management tool”

Overall rating4.0
Jira is as a project management tool contains all the things you need to run agile methodology. It helps you manage every step of the way of your project development. that is a real pleasure to use, provided you know what you're doing. Though you may have to put in more time and effort that a small business does not have to spare, but for larger firms it's an excellent solution.
Sheri Atwood, Founder & CEO at SupportPayVerified Review
Posted on Jul 9, 2019

“The best agile software development tool”

Overall rating5.0
I have been a user of Jira for 10+ years and still believe they are the best for agile development teams, project management and product delivery. They are easily integrated with our other systems as well including ZenDesk and Salesforce and code management with BitBucket.
Phillip MacCallum, Director Of Sales And Business Development at OperationsCommanderVerified Review
Posted on Jul 1, 2019

“Great tool for managing staff and workflow”

Overall rating4.0
Coming from a sales background it took me a little bit of time to learns the vitals of this extensive system but now that I've grown comfortable with the product I love the level of customization to my specific environment. I love the control I have over assigning tasks and helping them move through the board with collaborative effort.
Boni Satani, Digital Marketing Manager at Zestard TechnologiesVerified Review
Posted on May 13, 2019

“It is a simple tool to create and assign tasks”

Overall rating4.0

As Digital Marketing Manager of Zestard Technologies, my overall experience with Jira is excellent. It is a simple tool to create and assign tasks, track teams effort and maintain projects status. It enables users to create project roadmaps to map out all projects in progress. The project board includes a drag-and-drop option that allows teams to manage every project detail. Some pros and cons are:

Pros:

  • A better vision of the project for the team
  • Customizable options, Kanban and Scrum boards, can be modified as per the project
  • Easy task allocation and tracking, from both Managers and team members
  • Allows the user to create and edit a file and easily access the page
  • Integration with other applications used by the project is simple
  • Easy filtration options and report generation for project statuses
  • Offers extensive add-ons and pre-created templates for those just learning the service

Cons:

  • If the team member released from a project, he/she has no option to request through Jira to unsubscribe from getting emails related to projects
  • Inbox gets clumsy with all the comments and action performed by the team members
  • Too many features of this software sometimes can create a complexion
Paul Purczel, Owner at Ace Web DesignVerified Review
Posted on May 13, 2019

“Excellent for large projects”

Overall rating4.0

I haven't used Jira for a couple of years now but found that at the time using it in a distributed team there was nothing that came close to it. Since the large project I was working on ceased and as an Owner of Ace Web Design, I found that I didn't particularly need the complexity that Jira brought to the table, which was absolutely necessary for a large distributed project but not really needed for the smaller projects I work with today.

Pros - Excellent workflow stages, flexibility and ability to have transparency at a level that you choose.

Cons - Long learning curve. Overly sophisticated and not suited for smaller projects.

Reuben Yonatan, Founder and CEO at GetVoIPVerified Review
Posted on May 13, 2019

“I wouldn't vote for JIRA as a project management software.”

Overall rating2.0

To be quite honest, my freelance team of GetVoIP and I find JIRA too cumbersome for its own good. There are too many notifications attached to each ticket. Rather than enhancing how well items are tracked, this clutter in the inbox leads to items that fall through the cracks and are lost.

Capabilities

Jira features

The full feature set, grouped by module.

App Development Software

  • Code Refactoring
  • Deployment Management
  • Mobile App Development
  • Reporting & Analysis
  • Software Development
  • Source Control

Project Management Software

  • Alerts/Notifications
  • Document Management
  • Dashboard
  • Idea Management
  • Portfolio Management
  • Project Tracking
  • Project Planning
  • Reporting and Forecasting
  • Task Management
  • Timesheets
  • Workflow Management

Business Management Software

  • Budgeting & Forecasting
  • Customer Management
  • Document Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Project Management
  • Reporting & Analytics
  • Resource Management
  • Time Tracking
  • Workforce Management

Scrum Software

  • Prioritization
  • Progress Tracking
  • Roadmapping
  • Task management

Resource Management Software

  • Alerts/Notifications
  • Collaboration Tools
  • Drag & Drop
  • Forecasting
  • Project Planning
  • Reports
  • Search/Filter
  • Task Management
  • Time Tracking

Product Management Software

  • Idea Management
  • Milestone Tracking
  • Product Roadmapping
  • Requirements Management
  • Resource Management
  • Surveys & Feedback
  • Workflow Management

Incident Management Software

  • Alerts/Notifications
  • Audit Trail
  • Safety Management
  • Task Management

Team Management Software

  • Assignment Management
  • Commenting/Notes
  • Goal Setting/Tracking
  • Progress Tracking
  • Project Planning
  • Resource Management
  • Scheduling
  • Task Management
  • Third Party Integration
  • Time Tracking

Bug Tracking Software

  • Bug Reports
  • Customization
  • Issue Tracking
  • Task Management
  • Track & Resolve
  • Workflow Management

Task Management Software

  • Collaboration Tool
  • Document Management
  • Progress Tracking
  • Project Budgeting
  • Project Planning
  • Project Scheduling
  • Reporting
  • Resource Management
  • Task Management
  • Team Collaboration
  • Time Tracking

Project Planning Software

  • Budget Management
  • Progress Tracking
  • Reports
  • Resource Management
  • Task Management
  • Template Management
  • Time Tracking

Project Tracking Software

  • Collaboration Tools
  • Cost-to-Completion Tracking
  • Milestone Tracking
  • Percent-Complete Tracking
  • Prioritization
  • Status Tracking
  • Time & Expense Tracking

Plans

Jira pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based

Works with

Integrations

Jira connects with the tools your team already uses.

SlackAWS

Media

Screenshots & video

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