Name: Jira
Rating: 4.3 (61 reviews)

Overview

About Jira

Jira Software is built for every member of your software team to plan, track, and release great software. Improve your workflow with world-class integrations so that your team can do its best work. Gain peace of mind with enterprise-grade solutions tailor-made to secure and scale Jira Software across your entire organization.

At a glance

Software information

Industries served, licensing and the support Jira provides.

Industries

Computer-software
Hospital-health-care
Information-technology-services
Marketing-advertising
Retail

Licensing

Proprietary
Monthly Payment
Annual Subscription
Quote Based

Support

Phone
24x7 Support

Training

Help Guides
Video Guides
Blogs
Case Studies
Whitepapers
On-Site Training

Knowledge Base

Help Guides
Video
Blog
Case Studies
Whitepapers
On-Site Training

Languages (1)

English

Review analytics

What customers report

4.3

Based on 61 verified reviews

What users like the most

Jira's flexibility to adapt to various workflows and configurations allows us to tailor the software to our specific needs. We have found that Jira easily integrates with other tools, such as GitHub and Slack, enhancing the overall project management experience. Jira offers comprehensive reporting and analytics options, enabling our teams to keep track of key performance indicators and identifying areas for improvement.

What users like the least

Jira's high customizability may make it initially confusing for new users, and it might take some time to become familiar with the interface. For smaller teams or businesses with limited budgets, Jira can be on the higher end of the price spectrum, especially when accounting for add-ons and premium features.

What users say

Review Analytics of Jira

Every review is verified through Goodfirms before it's published.

4.261 Verified Reviews

Ease of use (9 reviews)3.8

Features & functionality (9 reviews)4.2

Customer support (9 reviews)3.6

Value for money (8 reviews)3.8

Integrations (8 reviews)4.0

Review Summary

Summarized from 61 verified reviews · Updated September 2026

Jira is a flexible, feature-rich platform valued for agile software development and project management, with strong capabilities for tracking tasks, workflows, and team collaboration. However, users frequently cite complexity as a significant drawback—the steep learning curve, intricate administration, and interface design create barriers for new users and smaller teams. While many praise its customization and integration options, concerns about pricing, setup overhead, and that it may be overkill for simpler projects are recurring themes. Despite these limitations, Jira remains an industry standard, particularly for larger organizations and distributed teams.

✦ AI-generated summary. May not reflect every review.

What reviewers mention most

Rohit AroraVerified Review

Posted on Dec 18, 2018

“Nice and Recommendable!”

Overall rating4.0

Pros: It works perfectly for small, medium and large organisations.

Cons:- Admin part is complicated.

Overall Experience: Overall experience is nice. We are still using it and will continue to do so.

Capabilities

Jira features

The full feature set, grouped by module.

App Development Software

Code Refactoring
Deployment Management
Mobile App Development
Reporting & Analysis
Software Development
Source Control

Project Management Software

Alerts/Notifications
Document Management
Dashboard
Idea Management
Portfolio Management
Project Tracking
Project Planning
Reporting and Forecasting
Task Management
Timesheets
Workflow Management

Business Management Software

Budgeting & Forecasting
Customer Management
Document Management
Financial Management
Inventory Management
Marketing Management
Project Management
Reporting & Analytics
Resource Management
Time Tracking
Workforce Management

Scrum Software

Prioritization
Progress Tracking
Roadmapping
Task management

Resource Management Software

Alerts/Notifications
Collaboration Tools
Drag & Drop
Forecasting
Project Planning
Reports
Search/Filter
Task Management
Time Tracking

Product Management Software

Idea Management
Milestone Tracking
Product Roadmapping
Requirements Management
Resource Management
Surveys & Feedback
Workflow Management

Incident Management Software

Alerts/Notifications
Audit Trail
Safety Management
Task Management

Team Management Software

Assignment Management
Commenting/Notes
Goal Setting/Tracking
Progress Tracking
Project Planning
Resource Management
Scheduling
Task Management
Third Party Integration
Time Tracking

Bug Tracking Software

Bug Reports
Customization
Issue Tracking
Task Management
Track & Resolve
Workflow Management

Task Management Software

Collaboration Tool
Document Management
Progress Tracking
Project Budgeting
Project Planning
Project Scheduling
Reporting
Resource Management
Task Management
Team Collaboration
Time Tracking

Project Planning Software

Budget Management
Progress Tracking
Reports
Resource Management
Task Management
Template Management
Time Tracking

Project Tracking Software

Collaboration Tools
Cost-to-Completion Tracking
Milestone Tracking
Percent-Complete Tracking
Prioritization
Status Tracking
Time & Expense Tracking

Plans

Jira pricing

Price Type

Month

Free Version

No

Payment Frequency

Monthly Payment, Annual Subscription, Quote Based

Vendor pricing page

Works with

Integrations

Jira connects with the tools your team already uses.

SlackAWS

Media

Screenshots & video

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