NavneetVerified Review
Posted on Dec 31, 2018
“Good to go CRM”
Pros: Free & Easy to contact leads via email integration.
Cons: Difficult to find support for the feature you don't understand.
HubSpot CRM
United States HQFounded 2006
Deployment
Web-basedWindowsMacLinux
Best for
SmallMediumLargeFreelancer
Overview
About HubSpot CRM
Hubspot is a popular CRM software solution packed with customer service features for businesses of all sizes. The software unifies all the customer-centric services to a single platform, like marketing, sales, lead management, lead generation, and customer support service. This user-friendly CRM solution supports customization to adapt and scale software to market needs. The built-in analytic reports and dashboard give a complete overview of the company's CRM strategies and performance.
The software offers the flexibility to subscribe to a single or a combination of its CRM modules. The pricing plan is segmented into three plans- starter, professional, and enterprise. The software offers a free trial.
At a glance
Software information
Industries served, licensing and the support HubSpot CRM provides.
Industries
- Accounting
- Logistics-supply-chain
- Marketing-advertising
Licensing
- Proprietary
- Monthly Payment
- Annual Subscription
- Quote Based
Support
- Live Chat
- Phone
- 24x7 Support
Training
- Webinar
Knowledge Base
- Help Guides
- Video
- Blog
- Online Training
Languages (1)
English
Review analytics
What customers report
4.4
Based on 119 verified reviews
What users like the most
- The free version allows you to try out HubSpot for 30 days before making a purchase decision.
- You'll have no problem using HubSpot once you download the app. There's no need to install any plugins or third-party apps. All you need is a web browser and an internet connection.
- HubSpot offers unlimited customization options. You can change colors, fonts, logos, and more.
What users like the least
- HubSpot has hundreds of integrations, it doesn't offer the same level of integration as competitors such as Salesforce and Pipedrive.
- HubSpot's pricing plan starts at $45 per month. However, the price significantly increases if you want to upgrade to the enterprise plan
- HubSpot only offers desktop applications at this point. However, they do plan to release mobile apps soon.
What users say
Review Analytics of HubSpot CRM
Every review is verified through Goodfirms before it's published.
Review Summary
HubSpot CRM is praised for its ease of use, free tier, and ability to unify sales and marketing teams around shared customer data. Users highlight strong email tracking, workflow automation, and lead management capabilities, particularly valuing the platform's accessibility for small to medium-sized businesses and startups. However, reviewers consistently note that pricing becomes steep at higher tiers, the feature set can overwhelm new users, and customer support lacks live chat and phone options. Some report performance issues and limitations in bulk contact management and email sending.
✦ AI-generated summary. May not reflect every review.
What reviewers mention most
Timothy Bramble , Partner, Managing Director at MeevoVerified Review
Posted on Dec 31, 2018
“Satisfied by the service”
Pros: Like the price point.
Cons: Tricky to integrate sometimes.
Anton Zhuk, Managing Director at WhidegroupVerified Review
Posted on Dec 31, 2018
“Whidegroup experience with Hubspot”
One of the things that I love about this tool is that I can add users from the main panel. This facilitates the process of organization and distribution of work.
Purpleno IncVerified Review
Posted on Dec 31, 2018
“Love HubSpot”
HubSpot is excellent for tiny businesses and startups because the free version of the customer relationship management software offers surprisingly robust features. For sole proprietorships, side hustlers and microbusinesses, it provides an incredible alternative to handling customer relationship management the old-fashioned way.
Aleksandra Kebic, Client Consultant and Marketing Executive at Equaleyes Solutions Ltd.Verified Review
Posted on Dec 28, 2018
“Everyone should be using this”
Pros: It has everything we need and is very easy to use.
Cons: None that I can remember of at the moment.
Overall Experience: Very satisfied
Nazar Hembara, Managing Director at BotsCrewVerified Review
Posted on Dec 28, 2018
“Hubspot - As true Marketer and CRM”
Pros: It contains great features, Functionality, knowledge base and UX design.
Cons: Price
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Meghan (Durett) Hultquist, President at HQdigitalVerified Review
Posted on Dec 28, 2018
“All-in-one platform”
Pros: It's free, great UX, integrates into an all-in-one growth platform. As a Marketing Automation Software, it is All-in-one platform, growth tools included, super easy to use, great training resources
Cons: Not complex enough for some enterprise-level companies
Overall Experience: Excellent, highly recommend
NikhilVerified Review
Posted on Dec 28, 2018
“A Must have tool for CRM servicers”
Pros: User-friendly and it has everything that any CRM should need.
Cons: Expensive
Grant Higginson, Principal at Welby ConsultingVerified Review
Posted on Dec 28, 2018
“You get all services from one”
Pros: This tool has everything you need + it is free.
Cons: Inability to download voice recordings.
Anastasiia Bobeshko, Digital Marketer at X1 GroupVerified Review
Posted on Dec 28, 2018
“Easy to undderstand”
It does everything that you would want in a free CRM: it tracks activity, manages the pipeline, organizes contacts and even allows users not involved in the sales process access. This is all good, and it's a great tool for a startup that isn't ready to invest in software yet.
Capabilities
HubSpot CRM features
The full feature set, grouped by module.
CRM Software
- Calendar & Task
- Contact Management
- Collaboration Tools
- Custom Dashboard
- Email Integration
- File Management
- Forecasting & Analytics
- Lead Management
- Mobile Access
- Pipeline Management
- Reporting
- Sales Automation
- Security
- Workflow Automation
Customer Service Software
- Alerts/Notifications
- Appointment Management
- Help Desk
- Live Chat
- Response Templates
Lead Management Software
- Campaign Management
- Contact Management
- Lead Capture
- Lead Distribution
- Lead Nurturing
- Lead Scoring
- Lead Segmentation
- Pipeline Management
Lead Generation Software
- Contact Database
- Lead Capture
- Lead Nurturing
- Lead Scoring
- Lead Segmentation
- Pipeline Management
Coaching Software
- Appointment Scheduling
- Billing & Invoicing
- Client Management
- Dashboard
- Goal Setting/Tracking
- Program Management
- Progress Tracking
Plans
HubSpot CRM pricing
Price Type
Year
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based
Media
Screenshots & video
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