HubSpot CRM

United States HQFounded 2006

Deployment

Web-basedWindowsMacLinux

Best for

SmallMediumLargeFreelancer

Overview

About HubSpot CRM

Hubspot is a popular CRM software solution packed with customer service features for businesses of all sizes. The software unifies all the customer-centric services to a single platform, like marketing, sales, lead management, lead generation, and customer support service. This user-friendly CRM solution supports customization to adapt and scale software to market needs. The built-in analytic reports and dashboard give a complete overview of the company's CRM strategies and performance.

The software offers the flexibility to subscribe to a single or a combination of its CRM modules. The pricing plan is segmented into three plans- starter, professional, and enterprise. The software offers a free trial.

At a glance

Software information

Industries served, licensing and the support HubSpot CRM provides.

Industries

  • Accounting
  • Logistics-supply-chain
  • Marketing-advertising

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Quote Based

Support

  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Webinar

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Online Training
Languages (1)
English

Review analytics

What customers report

4.4
Based on 119 verified reviews

What users like the most

  • The free version allows you to try out HubSpot for 30 days before making a purchase decision.
  • You'll have no problem using HubSpot once you download the app. There's no need to install any plugins or third-party apps. All you need is a web browser and an internet connection.
  • HubSpot offers unlimited customization options. You can change colors, fonts, logos, and more.

What users like the least

  • HubSpot has hundreds of integrations, it doesn't offer the same level of integration as competitors such as Salesforce and Pipedrive.
  • HubSpot's pricing plan starts at $45 per month. However, the price significantly increases if you want to upgrade to the enterprise plan
  • HubSpot only offers desktop applications at this point. However, they do plan to release mobile apps soon.

What users say

Review Analytics of HubSpot CRM

Every review is verified through Goodfirms before it's published.

4.4119 Verified Reviews
Ease of use (7 reviews)4.7
Features & functionality (7 reviews)4.7
Customer support (7 reviews)4.5
Value for money (2 reviews)5.0
Integrations (2 reviews)5.0
Review Summary
Summarized from 119 verified reviews · Updated September 2026
HubSpot CRM is praised for its ease of use, free tier, and ability to unify sales and marketing teams around shared customer data. Users highlight strong email tracking, workflow automation, and lead management capabilities, particularly valuing the platform's accessibility for small to medium-sized businesses and startups. However, reviewers consistently note that pricing becomes steep at higher tiers, the feature set can overwhelm new users, and customer support lacks live chat and phone options. Some report performance issues and limitations in bulk contact management and email sending.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of HubSpot CRM
Sort ByWrite a Review

What reviewers mention most

Anastasiia Vlasova, Marketing Manager at Relevant SoftwareVerified Review
Posted on Dec 26, 2018

“Positive feedback”

Overall rating5.0

It is really simple in using this platform with a lot of functional features. Positive experience, we are not going to change the platform. Also, we would really like to recommend to everyone, It would be greatly helpful.

Stephen P Chapin, Search Engine Optimization Expert at Seo Pro HubVerified Review
Posted on Dec 26, 2018

“User-friendly software with great resources”

Overall rating4.0

I love that my interactions with a client easily can be shared with the sales team The permission levels make sense on the sales side for access to Marketing modules as well The emails send reliably with great tracking features.

Juego Studio Private LimitedVerified Review
Posted on Dec 25, 2018

“Happy to recommend it”

Overall rating4.0

Pros: It's a software with free of cost. They had released their Live Chat tool which is having better Insights, Also it uses the Same Database as Marketing Platform.

Cons: Lack of Flexibility.

Overall Experience: HubSpot CRM is built to be a platform that allows sales teams to get started quickly without making much of a change in their existing workflow. Both marketing and sales can use the same database, allowing a smooth transition of leads from marketing to sales in your funnel and far easier communication of data.

Manit Aslot, Technical Consultant at BrainTechnix SoftwaresVerified Review
Posted on Dec 24, 2018

“Best CRM”

Overall rating5.0

HubSpot CRM is a quite complete platform according to me. Its functions have an impressive utility and the best thing is that they are not complicated to use, in addition, HubSpot has an excellent CRM interaction with the other sales services offered by the platform.

Kuba JuVerified Review
Posted on Dec 24, 2018

“Simple software”

Overall rating4.0

I like its marketing automation integrations the most. Its price is bit high, but they are manageable. It becomes easy to use contact and lead management. It lacks in the field of customer support as there is No live chat or phone customer support.

Koray Ismail , Founder at Qwikseo.comVerified Review
Posted on Dec 24, 2018

“Best software as CRM and Marketing Automation”

Overall rating4.0

Pros: It is easy to integrate with WordPress

Cons: We are not sure but it can become expensive in the future.

Igor Vivchar, Tech Marketing Expert at LaSoftVerified Review
Posted on Dec 22, 2018

“Like the performance of the tool”

Overall rating4.0

Pros: Rich functionality

Cons: Poor UI/UX

Overall Experience: I would prefer something more intuitive and user-friendly.

Yuriy Vorobyov Verified Review
Posted on Dec 21, 2018

“Good”

Overall rating5.0

Pros: Powerful.

Cons: Not so far.

Valentina Bashkatova, Business Development Manager at RedwerkVerified Review
Posted on Dec 21, 2018

“Great”

Overall rating5.0

Pros: Nice UI/UX design and yes it is a free tool and easy to use.

Cons: Latest update is a little buggy. Other than that there are no more negative points I can think of for this software.

ShubhamVerified Review
Posted on Dec 20, 2018

“I liked it the most”

Overall rating4.0

It is my favorite platform for making websites. It offers great integrations and offers. Also, it supplies guaranteed implementation by the use of this tool. Hence I highly recommend it to all!

Capabilities

HubSpot CRM features

The full feature set, grouped by module.

CRM Software

  • Calendar & Task
  • Contact Management
  • Collaboration Tools
  • Custom Dashboard
  • Email Integration
  • File Management
  • Forecasting & Analytics
  • Lead Management
  • Mobile Access
  • Pipeline Management
  • Reporting
  • Sales Automation
  • Security
  • Workflow Automation

Customer Service Software

  • Alerts/Notifications
  • Appointment Management
  • Help Desk
  • Live Chat
  • Response Templates

Lead Management Software

  • Campaign Management
  • Contact Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management

Lead Generation Software

  • Contact Database
  • Lead Capture
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management

Coaching Software

  • Appointment Scheduling
  • Billing & Invoicing
  • Client Management
  • Dashboard
  • Goal Setting/Tracking
  • Program Management
  • Progress Tracking

Business Management Software

  • Customer Management
  • Document Management
  • Marketing Management
  • Project Management
  • Reporting & Analytics
  • Sales Management
  • Scheduling
  • Workforce Management

Marketing Automation Software

  • Analytics/ROI Tracking
  • Campaign Management
  • Email Marketing
  • Landing Pages
  • Lead Management
  • Search Marketing
  • Segmentation and Targeting
  • Social Marketing

Plans

HubSpot CRM pricing

Price Type
Year
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based

Media

Screenshots & video

This profile is not fully claimed

Do you own or represent HubSpot CRM? Verify your business email to claim and manage this Goodfirms profile.

Request claim