Name: HubSpot CRM
Rating: 4.4 (119 reviews)

Overview

About HubSpot CRM

Hubspot is a popular CRM software solution packed with customer service features for businesses of all sizes. The software unifies all the customer-centric services to a single platform, like marketing, sales, lead management, lead generation, and customer support service. This user-friendly CRM solution supports customization to adapt and scale software to market needs. The built-in analytic reports and dashboard give a complete overview of the company's CRM strategies and performance.

The software offers the flexibility to subscribe to a single or a combination of its CRM modules. The pricing plan is segmented into three plans- starter, professional, and enterprise. The software offers a free trial.

At a glance

Software information

Industries served, licensing and the support HubSpot CRM provides.

Industries

Accounting
Logistics-supply-chain
Marketing-advertising

Licensing

Proprietary
Monthly Payment
Annual Subscription
Quote Based

Support

Live Chat
Phone
24x7 Support

Training

Webinar

Knowledge Base

Help Guides
Video
Blog
Online Training

Languages (1)

English

Review analytics

What customers report

4.4

Based on 119 verified reviews

What users like the most

The free version allows you to try out HubSpot for 30 days before making a purchase decision.
You'll have no problem using HubSpot once you download the app. There's no need to install any plugins or third-party apps. All you need is a web browser and an internet connection.
HubSpot offers unlimited customization options. You can change colors, fonts, logos, and more.

What users like the least

HubSpot has hundreds of integrations, it doesn't offer the same level of integration as competitors such as Salesforce and Pipedrive.
HubSpot's pricing plan starts at $45 per month. However, the price significantly increases if you want to upgrade to the enterprise plan
HubSpot only offers desktop applications at this point. However, they do plan to release mobile apps soon.

What users say

Review Analytics of HubSpot CRM

Every review is verified through Goodfirms before it's published.

4.4119 Verified Reviews

Ease of use (7 reviews)4.7

Features & functionality (7 reviews)4.7

Customer support (7 reviews)4.5

Value for money (2 reviews)5.0

Integrations (2 reviews)5.0

Review Summary

Summarized from 119 verified reviews · Updated September 2026

HubSpot CRM is praised for its ease of use, free tier, and ability to unify sales and marketing teams around shared customer data. Users highlight strong email tracking, workflow automation, and lead management capabilities, particularly valuing the platform's accessibility for small to medium-sized businesses and startups. However, reviewers consistently note that pricing becomes steep at higher tiers, the feature set can overwhelm new users, and customer support lacks live chat and phone options. Some report performance issues and limitations in bulk contact management and email sending.

✦ AI-generated summary. May not reflect every review.

What reviewers mention most

Rohit Ranjan, Product Support Engineer at Ani Technologies Private Limited(Ola Cabs.Com)Verified Review

Posted on Mar 14, 2019

“flexible and powerful solution”

Overall rating5.0

HubSpot CRM will help you close more deals with less work involved, because it organizes and tracks each aspect of your sales pipeline, and helps you grow it and develop in the right direction. The data insights it provides are simply unparalleled, and will certainly help your agents save time they usually spend on research. You can enjoy as much as 1,000,000 contacts and users, and unlimited storage,
HubSpot CRM will run in the background of all tools you are already using, and you will be able to trigger it whenever you need it. The list of available integrations is very long, and includes products such as Pipedrive CRM, SugarCRM, Bigcommerce, Gravity Forms, Base CRM, Google Chrome, Google Dynamics, Snapengage, Dropbox, and many more (see the integrations tab above for a full list). Basically, HubSpot is applicable in any software ecosystem, and blends easily in all processes and operations instead of asking you to modify those to its benefit.

Rodrigo Ivn Camacho Arvizo, Director General at Altacent MarketingVerified Review

Posted on Mar 13, 2019

“Amazing for Beginners”

Overall rating5.0

Great app to track your contacts, and super easy to use. I recommend it specially for beginners.

Ches Allen, Marketing Director, The Laue Team at Hasson Company, Realtors®Verified Review

Posted on Mar 13, 2019

“Great CRM”

Overall rating5.0

Awesome customization, great interface. Only downside is that the free version does not include lists.

Daniel Berry, SEO Strategy Specialist at Cheaper Than DirtVerified Review

Posted on Mar 13, 2019

“The Cream of the Crop When it Comes to CRMs”

Overall rating5.0

I've used HubSpot for years and it's much better than any other CRM I have used before. The interface is clean and user-friendly and the support team is top-notch. It also works seamlessly with the other components of the HubSpot Growth Stack. Definitely worth a demo.

AnonymousVerified Review

Posted on Feb 25, 2019

“Great and Fantastic”

Overall rating5.0

Pros: The software guided to make me and my business better.

Cons: Paid version too costly.

Binh WilsonVerified Review

Posted on Jan 18, 2019

“Low-Cost Solution software”

Overall rating4.0

Pros: Good small business option.

Cons: Limiting as you grow.

Deepika sain, SEO Executive at crossgraphicideas.comVerified Review

Posted on Jan 1, 2019

“Very nice and best services”

Overall rating5.0

Pros: Ease of use On the cloud iOS App Easy migration of information.

Cons: You can´t have more than one owner per contact.

Stanislav Novokhatko, Business Developer at Incode-groupVerified Review

Posted on Jan 1, 2019

“Great tool, we love to work with”

Overall rating5.0

Pros: Easy to use, very flexible.

Cons: No cons.

Rushkar Information TechnologyVerified Review

Posted on Jan 1, 2019

“Good good and good”

Overall rating4.0

Pros: It's providing the form and API

Cons: It's not storing the data in Card, it will fetch it runtime.

Vikrant Jain, CEO & Co-Founder at CodiantVerified Review

Posted on Jan 1, 2019

“Codiant's best CRM Partenr”

Overall rating4.0

Pros: Insightful and unlimited customization makes it our first choice to use.

Cons: Inflexible

Capabilities

HubSpot CRM features

The full feature set, grouped by module.

CRM Software

Calendar & Task
Contact Management
Collaboration Tools
Custom Dashboard
Email Integration
File Management
Forecasting & Analytics
Lead Management
Mobile Access
Pipeline Management
Reporting
Sales Automation
Security
Workflow Automation

Customer Service Software

Alerts/Notifications
Appointment Management
Help Desk
Live Chat
Response Templates

Lead Management Software

Campaign Management
Contact Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management

Lead Generation Software

Contact Database
Lead Capture
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management

Coaching Software

Appointment Scheduling
Billing & Invoicing
Client Management
Dashboard
Goal Setting/Tracking
Program Management
Progress Tracking

Business Management Software

Customer Management
Document Management
Marketing Management
Project Management
Reporting & Analytics
Sales Management
Scheduling
Workforce Management

Marketing Automation Software

Analytics/ROI Tracking
Campaign Management
Email Marketing
Landing Pages
Lead Management
Search Marketing
Segmentation and Targeting
Social Marketing

Plans

HubSpot CRM pricing

Price Type

Year

Free Version

Payment Frequency

Monthly Payment, Annual Subscription, Quote Based

Vendor pricing page

Media

Screenshots & video

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