Andres Romero, Manager at Flux ITVerified Review
Posted on Nov 1, 2019
“Good”
Pros: Very close to our sale process
Cons: Lack of deep integration with other marketing tools like MailChimp
HubSpot CRM
United States HQFounded 2006
Deployment
Web-basedWindowsMacLinux
Best for
SmallMediumLargeFreelancer
Overview
About HubSpot CRM
Hubspot is a popular CRM software solution packed with customer service features for businesses of all sizes. The software unifies all the customer-centric services to a single platform, like marketing, sales, lead management, lead generation, and customer support service. This user-friendly CRM solution supports customization to adapt and scale software to market needs. The built-in analytic reports and dashboard give a complete overview of the company's CRM strategies and performance.
The software offers the flexibility to subscribe to a single or a combination of its CRM modules. The pricing plan is segmented into three plans- starter, professional, and enterprise. The software offers a free trial.
At a glance
Software information
Industries served, licensing and the support HubSpot CRM provides.
Industries
- Accounting
- Logistics-supply-chain
- Marketing-advertising
Licensing
- Proprietary
- Monthly Payment
- Annual Subscription
- Quote Based
Support
- Live Chat
- Phone
- 24x7 Support
Training
- Webinar
Knowledge Base
- Help Guides
- Video
- Blog
- Online Training
Languages (1)
English
Review analytics
What customers report
4.4
Based on 119 verified reviews
What users like the most
- The free version allows you to try out HubSpot for 30 days before making a purchase decision.
- You'll have no problem using HubSpot once you download the app. There's no need to install any plugins or third-party apps. All you need is a web browser and an internet connection.
- HubSpot offers unlimited customization options. You can change colors, fonts, logos, and more.
What users like the least
- HubSpot has hundreds of integrations, it doesn't offer the same level of integration as competitors such as Salesforce and Pipedrive.
- HubSpot's pricing plan starts at $45 per month. However, the price significantly increases if you want to upgrade to the enterprise plan
- HubSpot only offers desktop applications at this point. However, they do plan to release mobile apps soon.
What users say
Review Analytics of HubSpot CRM
Every review is verified through Goodfirms before it's published.
Review Summary
HubSpot CRM is praised for its ease of use, free tier, and ability to unify sales and marketing teams around shared customer data. Users highlight strong email tracking, workflow automation, and lead management capabilities, particularly valuing the platform's accessibility for small to medium-sized businesses and startups. However, reviewers consistently note that pricing becomes steep at higher tiers, the feature set can overwhelm new users, and customer support lacks live chat and phone options. Some report performance issues and limitations in bulk contact management and email sending.
✦ AI-generated summary. May not reflect every review.
What reviewers mention most
Samuel Corso, Co-Founder and CEO at TechSuiteVerified Review
Posted on Oct 25, 2019
“Very good. Works for my purposes.”
Pros: Lots of functionality available for free.
Cons: None really.
Victoria Naichuk, Digital Marketing Specialist at RomexsoftVerified Review
Posted on Oct 24, 2019
“All in all, great set of tools in one”
Pros: Anytime access, support, fully analyzable synergy, large user community
Cons: N/A
Zarar Ameen, CEO at CANZ MarketingVerified Review
Posted on Oct 22, 2019
“Fulfill all our marketing and clients-related tasks”
Here at CANZ Marketing, the ease of planning, organizing & evaluating tasks and communication between our team members are our top priorities. Therefore, we use a combination of project management software to get our hands on the best of every option. For planning, collaborations in team projects, measuring & optimizing performance or evaluating task outputs, prioritizing tasks & many more features, we use Hubspot. It has taken our management to a whole new level with its ease of use and a multi-functional nature. We use HubSpot for all our marketing and clients-related tasks.
Natalia Minayeva, Business Development Manager at Bamboo AgileVerified Review
Posted on Oct 17, 2019
“Positive”
Pros: Easy to track info about deals, integration with many platforms (and email), notifications, marketing tools
Cons: Limitation of functions
Ashish Darji, COO at Vnnovate Solutions Pvt LtdVerified Review
Posted on Oct 16, 2019
“Good and easy”
Pros: Easy to use and have enough fields of the information store.
Cons: Concern about my stored data has access to me only, or they are selling this information to another form?
Marina Yelshanska, Head of Marketing and Business Development at HYS EnterpriseVerified Review
Posted on Oct 11, 2019
“Best CRM Software”
Oleksii Vyshnyk, Marketer at Abto SoftwareVerified Review
Posted on Oct 10, 2019
“Good”
Pros: Easy to use and set up, many individual settings
Cons: Paid reporting
Ty Daniel Smith, Founder at CoinScribbleVerified Review
Posted on Sep 30, 2019
“Positive and will continue to use”
Pros: Ease of use and integrates with sales CRM
Cons: Expensive for premium features
Overall Experience: Best in the market that we have tried.
Kevin A. Weafer, President & CEO at Spinar America, Inc.Verified Review
Posted on Sep 27, 2019
“ok/good”
Pros: pretty full and dynamic
Cons: tedious
Capabilities
HubSpot CRM features
The full feature set, grouped by module.
CRM Software
- Calendar & Task
- Contact Management
- Collaboration Tools
- Custom Dashboard
- Email Integration
- File Management
- Forecasting & Analytics
- Lead Management
- Mobile Access
- Pipeline Management
- Reporting
- Sales Automation
- Security
- Workflow Automation
Customer Service Software
- Alerts/Notifications
- Appointment Management
- Help Desk
- Live Chat
- Response Templates
Lead Management Software
- Campaign Management
- Contact Management
- Lead Capture
- Lead Distribution
- Lead Nurturing
- Lead Scoring
- Lead Segmentation
- Pipeline Management
Lead Generation Software
- Contact Database
- Lead Capture
- Lead Nurturing
- Lead Scoring
- Lead Segmentation
- Pipeline Management
Coaching Software
- Appointment Scheduling
- Billing & Invoicing
- Client Management
- Dashboard
- Goal Setting/Tracking
- Program Management
- Progress Tracking
Plans
HubSpot CRM pricing
Price Type
Year
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based
Media
Screenshots & video
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