Maan singh Pannu, CEO and Founder at BrancosoftVerified Review
Posted on Dec 24, 2019
“Good value”
HubSpot CRM
United States HQFounded 2006
Deployment
Web-basedWindowsMacLinux
Best for
SmallMediumLargeFreelancer
Overview
About HubSpot CRM
Hubspot is a popular CRM software solution packed with customer service features for businesses of all sizes. The software unifies all the customer-centric services to a single platform, like marketing, sales, lead management, lead generation, and customer support service. This user-friendly CRM solution supports customization to adapt and scale software to market needs. The built-in analytic reports and dashboard give a complete overview of the company's CRM strategies and performance.
The software offers the flexibility to subscribe to a single or a combination of its CRM modules. The pricing plan is segmented into three plans- starter, professional, and enterprise. The software offers a free trial.
At a glance
Software information
Industries served, licensing and the support HubSpot CRM provides.
Industries
- Accounting
- Logistics-supply-chain
- Marketing-advertising
Licensing
- Proprietary
- Monthly Payment
- Annual Subscription
- Quote Based
Support
- Live Chat
- Phone
- 24x7 Support
Training
- Webinar
Knowledge Base
- Help Guides
- Video
- Blog
- Online Training
Languages (1)
English
Review analytics
What customers report
4.4
Based on 119 verified reviews
What users like the most
- The free version allows you to try out HubSpot for 30 days before making a purchase decision.
- You'll have no problem using HubSpot once you download the app. There's no need to install any plugins or third-party apps. All you need is a web browser and an internet connection.
- HubSpot offers unlimited customization options. You can change colors, fonts, logos, and more.
What users like the least
- HubSpot has hundreds of integrations, it doesn't offer the same level of integration as competitors such as Salesforce and Pipedrive.
- HubSpot's pricing plan starts at $45 per month. However, the price significantly increases if you want to upgrade to the enterprise plan
- HubSpot only offers desktop applications at this point. However, they do plan to release mobile apps soon.
What users say
Review Analytics of HubSpot CRM
Every review is verified through Goodfirms before it's published.
Review Summary
HubSpot CRM is praised for its ease of use, free tier, and ability to unify sales and marketing teams around shared customer data. Users highlight strong email tracking, workflow automation, and lead management capabilities, particularly valuing the platform's accessibility for small to medium-sized businesses and startups. However, reviewers consistently note that pricing becomes steep at higher tiers, the feature set can overwhelm new users, and customer support lacks live chat and phone options. Some report performance issues and limitations in bulk contact management and email sending.
✦ AI-generated summary. May not reflect every review.
What reviewers mention most
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Jerin Joy, Business Development at TECH INNOVATIONS TECHNOLOGIES PRIVATE LIMITED (ti Technologies)Verified Review
Posted on Dec 19, 2019
“Positive response”
Orekov SkayaVerified Review
Posted on Dec 16, 2019
“Functional, convenient and user-friendly”
WEBDIGITAVerified Review
Posted on Dec 10, 2019
“A-Z Features Available”
Sometimes it's a little because it has a lot of options.
Saad Sufian, Lead Web Designer/Funnel Marketer/Project Manager at CreatiVision AgencyVerified Review
Posted on Dec 9, 2019
“Great to use but I am on the search for a more basic CRM to manage with my team”
Pros: Great giving you many features for a contact person, detail of client company and more
Cons: Layout of all features can overwhelming at times and can forget how
John Ostler, Co-founder at Eight Bit StudiosVerified Review
Posted on Dec 5, 2019
“Great so far!”
Pros: Easy to use, amazing custom dashboards, great tracking, integration with Gsuite
Cons: The amount of configuration you need to do upfront to get it to report on what you want (not sure this is avoidable)
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Tessa (Carroll) Wuertz, Director of Marketing & Agency Partnerships at efelle creativeVerified Review
Posted on Nov 28, 2019
“Hubspot has the most power to allow us to do what we want”
Pros: Lots of power to do things, a good visual board, customizable.
Cons: Steep learning curve, sometimes feels like it's almost able to do what you want, but then won't be able to do it. It can also be confusing at times.
Overall Experience: After trying multiple options, Hubspot has the most power to allow us to do what we want. It may take a while to fully grasp its power, but overall it works great.
ApteraVerified Review
Posted on Nov 27, 2019
“The free option is minimal but helpful. The paid options are great!”
Pros: Robust CRM, forms work really well, marketing automation is fantastic.
Cons: Expensive software, only get the good tools if you pay a lot of money.
Kim Beck, Senior Account Manager at SpokenHereVerified Review
Posted on Nov 7, 2019
“Excellent”
Pros: Love that everything is all in one place
Cons: New to us but have not run into any issues yet
Skyracle TechnologiesVerified Review
Posted on Nov 5, 2019
“Over price to upgrade”
Pros: Free version is available for trial
Cons: Bit complicated
Capabilities
HubSpot CRM features
The full feature set, grouped by module.
CRM Software
- Calendar & Task
- Contact Management
- Collaboration Tools
- Custom Dashboard
- Email Integration
- File Management
- Forecasting & Analytics
- Lead Management
- Mobile Access
- Pipeline Management
- Reporting
- Sales Automation
- Security
- Workflow Automation
Customer Service Software
- Alerts/Notifications
- Appointment Management
- Help Desk
- Live Chat
- Response Templates
Lead Management Software
- Campaign Management
- Contact Management
- Lead Capture
- Lead Distribution
- Lead Nurturing
- Lead Scoring
- Lead Segmentation
- Pipeline Management
Lead Generation Software
- Contact Database
- Lead Capture
- Lead Nurturing
- Lead Scoring
- Lead Segmentation
- Pipeline Management
Coaching Software
- Appointment Scheduling
- Billing & Invoicing
- Client Management
- Dashboard
- Goal Setting/Tracking
- Program Management
- Progress Tracking
Plans
HubSpot CRM pricing
Price Type
Year
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based
Media
Screenshots & video
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