Hootsuite

Canada HQFounded 2008

Deployment

Web-basediPhone/iPadAndroidWindowsMac

Best for

SmallMediumLargeFreelancer

Overview

About Hootsuite

Hootsuite is the world's most widely used social media marketing & management platform with over 16 million users worldwide. The social media management platform that lets you build smarter workflows, scales across your organization, and delivers demonstrable ROI. It is designed for organizations to execute social media strategies across multiple social media networks, including Facebook, Instagram, Twitter, Linkedin, Pinterest and YouTube. Teams can collaborate within a secure environment across all devices and departments to manage social media profiles, engage with customers, and generate revenue.

At a glance

Software information

Industries served, licensing and the support Hootsuite provides.

Industries

  • Marketing-advertising

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Quote Based

Support

  • Email
  • 24x7 Support

Training

  • Webinar

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Webinars
  • Case Studies
  • Whitepapers
Languages (1)
English

Review analytics

What customers report

4.2
Based on 70 verified reviews

What users like the most

  • Content scheduling for multiple social media platforms is matchless
  • Allows link shortening before posting
  • Extremely user-friendly with a clean interface

What users like the least

  • Cluttered dashboard with too many features that potentially confuse new users
  • Limitations with files length
  • Image editing has limitations; for example, the problem with image resizing

What users say

Review Analytics of Hootsuite

Every review is verified through Goodfirms before it's published.

4.270 Verified Reviews
Ease of use (8 reviews)4.6
Features & functionality (8 reviews)4.7
Customer support (8 reviews)4.3
Value for money (8 reviews)4.7
Integrations (8 reviews)4.8
Review Summary
Summarized from 70 verified reviews · Updated September 2026
Hootsuite is a centralized social media management platform praised for its ease of use, scheduling capabilities, and ability to manage multiple social accounts in one place. Users consistently highlight the clean interface, calendar-based content planning, and broad platform integrations as key strengths. However, reviewers frequently cite high pricing, limited analytics features in lower-tier plans, a sometimes outdated or complicated interface, and occasional performance issues as notable drawbacks. The platform works best for medium-sized businesses and teams managing multiple social profiles; small businesses may find the free version restrictive.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Hootsuite
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What reviewers mention most

Tess Thompson, SEO Outreach Specialist at Money Done RightVerified Review
Posted on Oct 24, 2019

“HootSuite was better with the analytics”

Overall rating3.0

My name is Tess Robison and I am working as an SEO Outreach Specialist in Money Done Right company. HootSuite was kind of confusing and couldn't do as much with scheduling content. However, I will say that HootSuite was better with the analytics but that wasn't my job focus. I mostly just had to create the content. If my position was more analytical then HootSuite would have been better suited to use.

Greg Heilers, Partner at Jolly ContentVerified Review
Posted on Sep 30, 2019

“It does everything you need from a social media manager”

Overall rating5.0

As a Partner of Jolly Content Team, here I am to share my views regarding the Hootsuite software;

Hootsuite is a tool, and in some ways has even more features when compared to other software tools. The service is compatible with over 35 different social media platforms and allows you to schedule posts. The thing that starts to set Hootsuite apart is their AutoSchedule function which chooses the optimal time of day to post your content. You are also able to schedule posts for days, weeks, or even months, allowing you to schedule all posts for a marketing campaign you're planning. It's also perfect for teams since with a team plan, more than one person has access and you have the ability to assign tasks and review before posting.

Nicholas Farmen, UX, Marketing, & More at Spire DigitalVerified Review
Posted on Sep 25, 2019

“Best for collaborate UI”

Overall rating5.0

I have used a variety of social media management software for my company - Spire Digital. By far, my favorite solution is Hootsuite. I like Hootsuite best for their collaborate UI.

Its single drawback is that it's costly.

Jose M. Gomez, CTO, Cofounder and Technical Lead at EvinexVerified Review
Posted on Sep 24, 2019

“The content calendar is a must for every social media marketer”

Overall rating4.0

We use Hootsuite for our social media management for multiple platforms at Evinex. It has a great content calendar that visualizes your cross-platform activities. For instance, you are able to add streams such as "Timeline", "Scheduled Post" and "Mentions" as you like. So, in your Hootsuite calendar, you can manage your social conversation at a glance and interact with your audience better! The content calendar is a must for every social media marketer. That's why we kept using Hootsuite.

Yaniv Masjedi, CMO at NextivaVerified Review
Posted on May 29, 2019

“Helps you cover all of the bases in your social media marketing”

Overall rating4.5

As CMO of Nextiva, I love being able to track trending topics based on keywords I input. If you set up your columns right, you can check that against your content in the pipeline to ensure you're covering all of your bases. There is one major con, however - for teams and medium-sized businesses, Hootsuite can be cost-prohibitive. If you've already got a social media marketing software in place, it's hard for some teams to justify switching platforms to such a costlier alternative.

Overall, I recommend Hootsuite to anyone who can afford it. Hootsuite is not only a time-saving tool, but also helps you cover all of the bases in your social media marketing.

Aaina Bajaj, Digital Marketing Specialist at Signity Software Solutions Pvt. Ltd.Verified Review
Posted on May 29, 2019

“Easily monitor social activities”

Overall rating4.0

As a Digital Marketing Specialist at Signity Software Solutions Pvt. Ltd., Hootsuite served us in the following ways:

1. It gives us the advantage of adding 20 Social Media Profiles along with 3 users. Though, it has more options for larger enterprises. 

2. The most outstanding feature is its ability to post text, links, photos, and videos directly to our respective social profiles visa its dashboard.

3. We have created an “organization” to enhance communication and collaboration across everyone’s Hootsuite account.

4. Scheduling the posts according to the project-specific country was our main challenge, Hootsuite helped us in automatically scheduling the post at specific times rather than doing them all manually.

5. We easily monitor our social activities. The section dedicated to creating analytical reports and click summaries is quite useful. It works with both as Google Analytics and Social Media Insights.

 

Cons that we have faced:

 1. We are unable to add and schedule multiple pictures in a single post for Instagram. Hootsuite does not allow to add multiple pictures at a single time. 

2. Custom URL Shorteners are a bit expensive. 

3. Sometimes there are technical errors, due to which the post does not get scheduled on time and is left unscheduled. 

 

Final Verdict: All in all, Hootsuite saves a lot of time and its feature of auto-scheduling without any notification/approval is awesome!

Jackie Kossoff, Social Media Consultant and Marketing Strategist at Jackie Kossoff - Marketing & DesignVerified Review
Posted on May 29, 2019

“Hootsuite is simply not the most beneficial platform”

Overall rating3.0

Hootsuite Experience: I used Hootsuite for the first several months of running my boutique marketing agency - Jackie Kossoff - Marketing & Design. I found the user-interface and ultra-dynamic functionality to be overwhelming for a smaller workload. My clients are small business owners and do not need nor benefit from close monitoring of other feeds and hashtags. It became apparent to me that larger corporations and in-house teams managing several brand channels would be better suited to using Hootsuite to manage the demands of their workload.

Pros: Beneficial for larger corporations or teams managing multiple channels for the same brand. Capacity for monitoring other accounts and social conversations. Webinars geared toward social media teams at larger companies.

Cons: The user interface is not user-friendly. At the time I was using Hootsuite (2017) they did not have a calendar view. I understand they have since launched one, but it was very inconvenient for me to only be able to view my content as a chronological list. 

Overall: For those like myself who serve small businesses, or small business owners themselves, Hootsuite is simply not the most beneficial platform. They have positioned themselves and built their platform to serve larger companies and corporations. 

Katherine Rowland, Digital Marketing Executive at YourParkingSpaceVerified Review
Posted on May 28, 2019

“Hootsuite has many benefits and does simplify our social media management greatly”

Overall rating4.0

Hootsuite has to be our company - YourParkingSpace most used Social Media Management platform. The platform allows you to view, manage and upload content all in place over a large number of social channels, and within the dashboard, you have the ability to track updates, see what people are saying about your brand, and respond immediately. Hootsuite enables you to monitor conversations relevant to your industry, and your products, and see what people are saying based on keywords, hashtags, locations, and even specific users. You can schedule content, and tie all of your social media platforms into one, something that is imperative in social media, where consistency is key. Despite its many benefits, there are a number of issues with Hootsuite that given its huge popularity, should have been ironed out by now. The main dashboard is muddled, and out of date. Whilst great for twitter, it doesn’t really work for other networks and doesn’t make it clear what is new and what has already been dealt with. Furthermore, despite being one of the only social media management tools that have a free plan, the Team plan is very expensive. There are some simple changes that could make the process so much easier, such as being able to publish a scheduled post now, but it seems as though Hootsuite either hasn’t thought of this or does not care to add it in, making the process feel more clunky and laborious. Overall, Hootsuite has many benefits and does simplify our social media management greatly. However, there are a number of updates, some very simple, that could improve the process and user experience massively.

Nikita Bhagat, Sr. Digital Marketing Specialist at Wealth WordsVerified Review
Posted on May 28, 2019

“The best software at whatever it does”

Overall rating4.0

As a Senior Digital Marketing Specialist of Wealth Words, here is my experience regarding Hootsuite software:

Pros:

1. All SMM channels at one place.

2. Auto-scheduling.

3. Analysis can be tracked on a real-time basis. 

4. Under the team plan, more than one user can operate the same account.

5. Reports can be exported.

6. Instant replies to customers.

Cons:

1. Multiple Image sharing on Instagram is not possible.

Corina Burri, Marketing Lead at Ofri.chVerified Review
Posted on May 28, 2019

“It is a huge time saver”

Overall rating4.0

I especially like the handy “Publisher” Feature which allows me to write one post for different Social Media channels. I love, that I can still adapt the tracking link for every Social Media channel individually. It is a huge time saver. Also, I love the calendar view with the scheduled posts. You get everything at a glance and the whole team is up to date. Additionally, at Ofri.ch it helps us to monitor social media as we track keywords with the monitoring service. To sum it up, I think the free version of Hootsuite is a good ‘getting started’ tool for small businesses.

Capabilities

Hootsuite features

The full feature set, grouped by module.

Social Media Marketing Software

  • Boosting
  • Campaign Management
  • Content Curation
  • Engagement
  • Listening
  • Monitoring
  • Multi-Account Management
  • Publishing Management
  • Social Analytics
  • Team Management

Social Media Management Software

  • Brand Tracking
  • Campaign Management
  • Collaboration
  • Content Management
  • Customer Engagement
  • Multi-Account Management
  • Post Scheduling
  • Publishing Management
  • Social Media Monitoring

Reputation Management Software

  • Analytics & Insights
  • Campaign Management
  • Content Management
  • Custom Dashboard
  • Multi-Channel
  • Response Management
  • Review Alerts
  • Review Monitoring
  • Social Monitoring
  • Templates

Social Networking Software

  • Activity/News Feed
  • Advertising Management
  • Blogs
  • Event Management
  • Social Media Management

Social Listening Tool

  • Competitive Analysis
  • Influencer Identification
  • Keyword & Hashtag Tracking
  • Real-time Monitoring

Plans

Hootsuite pricing

Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based

Works with

Integrations

Hootsuite connects with the tools your team already uses.

twitterfacebookinstagramLinkedInYoutubePinterest

Media

Screenshots & video

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