Hootsuite

Canada HQFounded 2008

Deployment

Web-basediPhone/iPadAndroidWindowsMac

Best for

SmallMediumLargeFreelancer

Overview

About Hootsuite

Hootsuite is the world's most widely used social media marketing & management platform with over 16 million users worldwide. The social media management platform that lets you build smarter workflows, scales across your organization, and delivers demonstrable ROI. It is designed for organizations to execute social media strategies across multiple social media networks, including Facebook, Instagram, Twitter, Linkedin, Pinterest and YouTube. Teams can collaborate within a secure environment across all devices and departments to manage social media profiles, engage with customers, and generate revenue.

At a glance

Software information

Industries served, licensing and the support Hootsuite provides.

Industries

  • Marketing-advertising

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Quote Based

Support

  • Email
  • 24x7 Support

Training

  • Webinar

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Webinars
  • Case Studies
  • Whitepapers
Languages (1)
English

Review analytics

What customers report

4.2
Based on 70 verified reviews

What users like the most

  • Content scheduling for multiple social media platforms is matchless
  • Allows link shortening before posting
  • Extremely user-friendly with a clean interface

What users like the least

  • Cluttered dashboard with too many features that potentially confuse new users
  • Limitations with files length
  • Image editing has limitations; for example, the problem with image resizing

What users say

Review Analytics of Hootsuite

Every review is verified through Goodfirms before it's published.

4.270 Verified Reviews
Ease of use (8 reviews)4.6
Features & functionality (8 reviews)4.7
Customer support (8 reviews)4.3
Value for money (8 reviews)4.7
Integrations (8 reviews)4.8
Review Summary
Summarized from 70 verified reviews · Updated September 2026
Hootsuite is a centralized social media management platform praised for its ease of use, scheduling capabilities, and ability to manage multiple social accounts in one place. Users consistently highlight the clean interface, calendar-based content planning, and broad platform integrations as key strengths. However, reviewers frequently cite high pricing, limited analytics features in lower-tier plans, a sometimes outdated or complicated interface, and occasional performance issues as notable drawbacks. The platform works best for medium-sized businesses and teams managing multiple social profiles; small businesses may find the free version restrictive.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Hootsuite
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What reviewers mention most

Samantha Milner, CEO/Owner at Recipe ThisVerified Review
Posted on May 27, 2019

“Incredibly slow”

Overall rating3.0

I am giving Hootsuite 3 out of 5 and if they improved their speed in the future I would change that to a 5 out of 5.

I left Hootsuite because I found it to be incredibly slow. At Recipe This, both ourselves and our virtual assistants felt this way. The software itself is perfect and wonderful especially for beginners to social media. But it's so slow that you might as well do it manually.

But for me, the reason I joined Hootsuite (we’re going back a few years now) was that you could automatically post to several Facebook Groups at once. It saved a lot of time when Facebook Groups was a big part of peoples online strategy.

Nate Masterson, CMO at Maple HolisticsVerified Review
Posted on May 27, 2019

“Hootsuite has proven itself as a valuable asset for a business to use”

Overall rating4.0

Hootsuite is a social media management tool that runs about the average price for this sort of service. As a CMO of Maple Holistics, I think one of the great things about it is that you can upload many posts at once and schedule them for whenever you want them to actually go up on different social media platforms- it saves you a lot of time by letting you plan ahead!



It will also help you keep track of your ROI so that you can see if your business’ money is being put to good use and what you should be focusing on. Another cool feature is that Hootsuite allows you to filter conversations using location, keywords or hashtags in various languages so that you can really get a feel for what people are feeling.



Sure, there are other tools out there, by Hootsuite has proven itself as a valuable asset for a business to use. And with different rates, it can fit the needs of various companies.

Anne-Flore Lewi, Founder at Matara ConsultingVerified Review
Posted on May 27, 2019

“A unique tool which allows you to do almost what you need as a social media manager”

Overall rating4.0

I’m using Hootsuite for 2 years + with the premium plan (10 accounts) for my company - Matara Consulting and so far it’s a good value for money. The main pro is that 1 unique tool allows you to do almost you need as a social media manager. The publisher is very powerful for social media marketers: you have a lot of tools in one: schedule, multi-sending, free pics, design and resizing. The reporting tool is less powerful but still useful to share quickly data with clients. The con for me is not to be able to add more social accounts without upgrading the full plan last but not least they should definitely refresh the Homepage for logged people.

Kinga Odziemek, Creative Owner at BrainyBeesVerified Review
Posted on May 25, 2019

“Hootsuite works okay with 2-3 profiles”

Overall rating3.0

Pros:

Fairly fast and relatively easy for onboarding. 

Cons:

It's crazy expensive for the value you get. Lack of Trial for Enterprise package - you can't give it a try before you purchase it. The user-interface, despite its speed, looks outdated. No advanced collaboration features.

Overall Experience:

I used Hootsuite in the past for the clients of my company -  BrainyBees. We manage over 40 social media profiles and we were looking for a reliable, user-friendly, quick and affordable tool. While Hootsuite works okay with 2-3 profiles, it didn't cut it for us as we needed something more (especially for internal and external collaboration), so we decided to switch to Kontentino. 

Chris Shuptrine, VP of Marketing at AdzerkVerified Review
Posted on May 25, 2019

“Manage many social media streams at once”

Overall rating3.5

I would say you should go ahead and use Hootsuite. The ability to manage many social media streams at once gives one a great deal of leverage in one's SMM efforts. You can not only schedule posts in advance, but also have access to analytics that lets you track exactly how well you are faring. As a VP of Marketing at Adzerk, I feel that you can also prepare templates for frequently asked questions and post appropriate responses.

On the flip side, I would say that the cost of using analytics is an issue. Also, it is expensive when used with teams as well.

Deborah Reale, Senior Marketing Manager at CMD Group, LLCVerified Review
Posted on May 25, 2019

“Average experience”

Overall rating3.0

As a Senior Manager in field Social Networks at CMD Group, LLC, I've used HootSuite for almost 10 years. It used to be the main scheduler that I used, but then it started crashing all the time. The bad part was that whenever it crashed, I lost all of the posts that were scheduled but not yet published. It cost me so much time to redo, that I switched to a competitor. 

I like Hootsuite because the dashboard allowed me access to some good analytics, and I can respond to different platforms from one dashboard. But the competitor software that I use also provides that.

David Leonhardt, President at THGMVerified Review
Posted on May 24, 2019

“It saves me time on the inbound aspect of social media”

Overall rating5.0

I’ve been using Hootsuite for over a decade. I use it more to organize the social media work of my page - THGM (mostly Twitter) than to automate. I generally find outbound automation dangerous, as tempting as it can be. The best feature for me is being able to see multiple streams at once. I like to see my own tweets, my mentions and what’s been retweeted all at once. It saves me time on the inbound aspect of social media, which I don’t mind automating. While you can see your mentions on Twitter directly, you can’t see where they came from. Hootsuite shows me this, which is another aspect I like. I really like the new composer, which has been up and running just a few months now. It lets me easily send to more than one platform at once (although I rarely do this, as I tend to customize messages for different platforms). And it’s easy to add emojis, something that most businesses, including mine, do far too little of. I also like having the choice of uploading and drag-and-drop.

Beverly Friedmann, Content & Marketing Manager at MyFoodSubscriptionsVerified Review
Posted on May 24, 2019

“Best social media scheduling and management tool available”

Overall rating5.0

Pros: Hootsuite is a seamless scheduling tool I have used for managing multiple social media accounts at one time for my business - MyFoodSubscriptions. You can schedule posts ahead of time and focus on other tasks without worrying about any timing hassles throughout the week, and this allows for better overall management and account integration. It's a great tool for businesses of all sizes to utilize, be it smaller startups or large corporations. There are generous free features and paid options that are more reasonably priced in comparison to competitors. Unless you're in a niche market (i.e. content/B2B), I can't find a reason why you'd opt for a different social media management/scheduling tool. In my experience, it allows for higher levels of productivity and you can prioritize other tasks with ease by using it. 

Cons: The only con I can think of is there are other competitors on the market that offer real-time social media monitoring in foreign languages, and some tools of similar nature may be more attractive to niche marketing fields like B2B or content marketing. But for general digital marketing and social media management, Hootsuite is one of the best tools I have used to date and I would definitely recommend it in comparison to competitors.

Hannah Rosenblum, Founder & Social Media Specialist at Rosey SocialVerified Review
Posted on May 24, 2019

“A mainstay in managing social media for my clients”

Overall rating4.0

Experience of using Hootsuite:

I have been using Hootsuite for about five years now for my company - Rosey Social and it has become a mainstay in managing social media for my clients. I mainly use it for Instagram scheduling because it was one of the first scheduling platforms to allow direct publishing to Instagram. At the time, there were many apps that would merely send you a notification when it was time to post, but not actually publish it for you.

Pros: 

- Direct publishing to Instagram

- Notifications when an account gets disconnected so you don't miss any scheduled posts

- Newest update allows you to see what the post will look like on each individual platform

- Supports many different social networks

- There is still a free plan for those just getting started

 

Cons: 

- Only allows one photo to be uploaded to Instagram at a time. (Even if you upload several photos when scheduling, it will only post the first one.)

- It's expensive for small businesses or smaller agency owners

- It can be difficult to learn how to use 

 

Overall, I'm pretty satisfied with Hootsuite. When I've had problems in the past, their customer service team was very responsive and helpful. I know there are many Hootsuite haters out there, but Hootsuite has been in the social media game for a long time and they're not going anywhere.

Marty Rogers, Founder at Lead PeepVerified Review
Posted on May 24, 2019

“Hootsuite is a no-brainer”

Overall rating5.0

I'm a huge fan of Hootsuite. As a Founder of Lead Peep, I love how it centralizes and streamlines all of your social media accounts, saving a lot of time and money. The scheduling is awesome, as is the ability to monitor engagement and brand sentiment. Those features alone make it worth every penny, but then you also have boosting, curation, analytics and hundreds of integrations with other powerful platforms.

Capabilities

Hootsuite features

The full feature set, grouped by module.

Social Media Marketing Software

  • Boosting
  • Campaign Management
  • Content Curation
  • Engagement
  • Listening
  • Monitoring
  • Multi-Account Management
  • Publishing Management
  • Social Analytics
  • Team Management

Social Media Management Software

  • Brand Tracking
  • Campaign Management
  • Collaboration
  • Content Management
  • Customer Engagement
  • Multi-Account Management
  • Post Scheduling
  • Publishing Management
  • Social Media Monitoring

Reputation Management Software

  • Analytics & Insights
  • Campaign Management
  • Content Management
  • Custom Dashboard
  • Multi-Channel
  • Response Management
  • Review Alerts
  • Review Monitoring
  • Social Monitoring
  • Templates

Social Networking Software

  • Activity/News Feed
  • Advertising Management
  • Blogs
  • Event Management
  • Social Media Management

Social Listening Tool

  • Competitive Analysis
  • Influencer Identification
  • Keyword & Hashtag Tracking
  • Real-time Monitoring

Plans

Hootsuite pricing

Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based

Works with

Integrations

Hootsuite connects with the tools your team already uses.

twitterfacebookinstagramLinkedInYoutubePinterest

Media

Screenshots & video

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