Zoom

4.7 (50 Reviews)|Write a Review|Claimed profile
United States HQFounded 2011

Deployment

Web-basediPhone/iPadAndroid

Best for

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Overview

About Zoom

Zoom Meetings are easy, reliable, and secure, providing HD video, audio, and content sharing across everything from your mobile and desktop devices to telephones and conference room systems. Special features include cloud and local recording with transcripts and multi-user annotation capabilities via screen share. Easy access with one click, chat across platforms and share files all with encrypted, compliant settings for extra security.

At a glance

Software information

Industries served, licensing and the support Zoom provides.

Industries

  • Computer-hardware
  • Computer-networking
  • Computer-software
  • Education-management
  • Higher-education
  • Information-services

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Free version

Support

  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Webinar

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Webinars
Languages (1)
English

Review analytics

What customers report

4.7
Based on 50 verified reviews

What users like the most

  • Its an amazing app that allows the user to share their screen along using white board which includes preset whiteboard as well the user can annotate and explain things in modern way.
  • Interface
  • i am very glad to say that i am very satisfied with zoom application. It is most widely used in world and having best features for remotely confrencing.

What users like the least

  • The default setting for notification can be overwhelming getting constant alerts can b distracting and finding the right balance is a bit tricky.
  • Nothing so far
  • more control features like notification for the presenter or ping for someone if he is not focusing

What users say

Review Analytics of Zoom

Every review is verified through Goodfirms before it's published.

4.650 Verified Reviews
Ease of use (8 reviews)4.8
Features & functionality (8 reviews)4.6
Customer support (8 reviews)4.6
Value for money (4 reviews)4.5
Integrations (4 reviews)4.0
Review Summary
Summarized from 50 verified reviews · Updated September 2026
Zoom is widely praised for its ease of use, reliable video and audio quality, and straightforward setup that requires minimal technical expertise. Users consistently highlight useful features like virtual backgrounds, breakout rooms, screen sharing, and calendar integrations that enhance meetings and webinars. The platform performs reliably across devices and network conditions, though some reviewers note occasional connection drops, lag, and recent security concerns that warrant attention. Most users consider it superior to competing platforms and appreciate its flexible pricing options, including a free tier.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Zoom
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What reviewers mention most

Kelsie HamiltonVerified Review
Posted on Apr 27, 2020

“The Video Conferencing of This Day”

Overall rating4.0
My team started using Zoom back in 2017, as a way to connect with our partners, who work all over the world. Many of them work in more remote areas across Asia, Africa, and Zoom was recommended as excellent, even in more challenging wi-fi access areas. Well, they were right! Prior, we had been using Skype- and although I do like some of the features of Skype better than Zoom, overall, Zoom has had that consistent connectivity (and security) that our team has desired and needed. I appreciate the extra "goodies" such as breakout groups, polling, recording, as well. Very unique and helpful. The only thing I haven't appreciated is the clunkiness of scheduling and integrating with my Outlook systems. It's never worked well and I find I do too much copying/pasting for those than I would like.
Julián González, Production and Operations Manager at BloomstarVerified Review
Posted on Apr 24, 2020

“Still very good for personal and business use.”

Overall rating5.0

I find Zoom to still be one of the best options in video conference solutions. Runs perfectly on all platforms, great in smart phones and tablets. I like that you can control what you see, like selecting what image you want to be your full screen, see participants in thumbnails, etc. Having the free option is a great plus. Unless you have ultra top secret meetings I am not really concerned with the security problems that were reported in April 2020. It is really good for webinars, where you cannot see other participants and the interaction is limited and controlled by the presenter. In summary, it works fine and does the job. Other solutions have less control over your screen and a lot of them do not have the free option. 5 stars.

Tim BrownsonVerified Review
Posted on Apr 24, 2020

“Fantastic Tool”

Overall rating5.0
Marguerite Cogliano, Product Development Manager at Granite TelecommunicationsVerified Review
Posted on Apr 23, 2020

“Excellent tool”

Overall rating4.0
Rodney Hoover, Unified Communications Engineer at Diebold NixdorfVerified Review
Posted on Apr 23, 2020

“User Friendly but still needs work”

Overall rating3.0

Zoom is a great tool that is feature rich and user friendly but still needs work.

Miguel Nuñez, Project Implementation Team Leader at GB Advisors, Inc.Verified Review
Posted on Apr 23, 2020

“Great Software for conferencing”

Overall rating5.0

I have been using zoom for the best part of 3 years now, and other than the recent issues with information routing through china I have never seen an issue like this before with my subscription, zoom is an easy way to connect with customers record sessions for further review and with the recent updates (security wise) I think it will become just a better software and industry leader that it already is.

Ken Hess, Senior Community Manager Enable SysAdmin at Red HatVerified Review
Posted on Apr 23, 2020

“Zoom video conferencing is fun and easy”

Overall rating5.0

I love Zoom. It works very well and it's easy to use. I've never had any issues with it in more than two years of use. It's fun because you can put in backgrounds - static or video. Zoom is the best conferencing solution I've used and I've used four other popular ones.

Cristian Bodnarasec, Senior Software Development Manager at eSiliconVerified Review
Posted on Apr 23, 2020

“Zoom is the best conference software so far”

Overall rating5.0

Zoom proved to be a big improvement for our company's audio and video conferences, compared to the previous application that we were using(Lync). The biggest difference in performance was made on screen sharing which is almost instant. The drawbacks of Zoom are the instant chat which is not that instant and its less integration with Outlook. Zoom is the best there is on the market currently. You can't get better quality in audio, video and screen sharing from another tool at the same price.

Steven Senft, Director of Development and Community Outreach at Fuente LatinaVerified Review
Posted on Apr 22, 2020

“The only "normal" we can have now”

Overall rating4.0

I have been a zoom user for the last 3 years. Since this pandemic started, Zoom has become the basis of our social, business and sometimes personal life.

Raphael Sanguinete, Founding partner and Executive Producer at RebuliçoVerified Review
Posted on Apr 22, 2020

“Zoom is a great tool for conferences and video calls”

Overall rating4.0

Zoom is a great videochatting tool for videoconferences and videocalls. We use it to make remote calls in the day to day basis of our work (that is full remote). We use it mostly for 1 x 1 meetings, but when we have to get more people in the same page about something, we use Zoom for videoconferences and it works great. Zoom has a lot of great features that can make these meetings more efficient, and have integrations with other tools. My favorite is the integration with ClickUp, that is the principal project management tool that we use.

Capabilities

Zoom features

The full feature set, grouped by module.

Web Conferencing Software

  • Group Collaboration
  • Mobile Access
  • On-Demand Webcasting
  • Presentation Streaming
  • Presentation Tools
  • Real Time Chat
  • Record & Playback Ability
  • Screen Sharing
  • Two-Way Audio & Video
  • Video Conferencing

Remote Work Software

  • Audio/Video Calls
  • Collaboration
  • Employee Monitoring
  • File Sharing
  • Meeting Management
  • Project Management
  • Remote Access
  • Security

Video Conferencing Software

  • Auto Framing
  • Electronic Whiteboards
  • File Sharing
  • HD Audio & Video
  • Mobile Access
  • Online Meetings
  • Polls & Survey
  • Presentation Streaming
  • Real Time Chat
  • Record & Playback
  • Screen Sharing
  • Verified Security

Screen Sharing Software

  • Audio/Video Conferencing
  • Collaboration Tools
  • Desktop/Browser Sharing
  • Event Scheduling
  • File Sharing
  • Live Chat/Text
  • Mobile Screen Sharing
  • Screen Capture
  • Screen Mirroring
  • Session Recording

Training Software

  • Asynchronous Learning
  • Blended Learning
  • Built-in LMS
  • Corporate Training
  • Educational Training
  • Mobile Learning
  • Track Training
  • Virtual Training

Personal Trainer Software

  • Attendance & Scheduling
  • Client Management
  • Online Booking

Coaching Software

  • Appointment Scheduling
  • Business Coaching
  • Client Management
  • Dashboard
  • Program Management

Plans

Zoom pricing

Price Type
Month
Free Version
Yes
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Standard$149.99 / month

Media

Screenshots & video