Zoom

4.7 (50 Reviews)|Write a Review|Claimed profile
United States HQFounded 2011

Deployment

Web-basediPhone/iPadAndroid

Best for

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Overview

About Zoom

Zoom Meetings are easy, reliable, and secure, providing HD video, audio, and content sharing across everything from your mobile and desktop devices to telephones and conference room systems. Special features include cloud and local recording with transcripts and multi-user annotation capabilities via screen share. Easy access with one click, chat across platforms and share files all with encrypted, compliant settings for extra security.

At a glance

Software information

Industries served, licensing and the support Zoom provides.

Industries

  • Computer-hardware
  • Computer-networking
  • Computer-software
  • Education-management
  • Higher-education
  • Information-services

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Free version

Support

  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Webinar

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Webinars
Languages (1)
English

Review analytics

What customers report

4.7
Based on 50 verified reviews

What users like the most

  • Its an amazing app that allows the user to share their screen along using white board which includes preset whiteboard as well the user can annotate and explain things in modern way.
  • Interface
  • i am very glad to say that i am very satisfied with zoom application. It is most widely used in world and having best features for remotely confrencing.

What users like the least

  • The default setting for notification can be overwhelming getting constant alerts can b distracting and finding the right balance is a bit tricky.
  • Nothing so far
  • more control features like notification for the presenter or ping for someone if he is not focusing

What users say

Review Analytics of Zoom

Every review is verified through Goodfirms before it's published.

4.650 Verified Reviews
Ease of use (8 reviews)4.8
Features & functionality (8 reviews)4.6
Customer support (8 reviews)4.6
Value for money (4 reviews)4.5
Integrations (4 reviews)4.0
Review Summary
Summarized from 50 verified reviews · Updated September 2026
Zoom is widely praised for its ease of use, reliable video and audio quality, and straightforward setup that requires minimal technical expertise. Users consistently highlight useful features like virtual backgrounds, breakout rooms, screen sharing, and calendar integrations that enhance meetings and webinars. The platform performs reliably across devices and network conditions, though some reviewers note occasional connection drops, lag, and recent security concerns that warrant attention. Most users consider it superior to competing platforms and appreciate its flexible pricing options, including a free tier.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Zoom
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What reviewers mention most

Luke Ferrel, Regional Head Customer Success + Analytics at QualtricsVerified Review
Posted on Apr 22, 2020

“Clean, easy to use, and reliable”

Overall rating5.0

Zoom is incredibly simple to use. The product has high reliability, and good sound quality. The backgrounds are silly. but fun for remote teams. Recently integrations with google calendars etc has made the product very simple to use. The security innovations have been annoying.

Tari Krupinski, Recruiting Manager at General RV CenterVerified Review
Posted on Apr 22, 2020

“Great Tool”

Overall rating5.0

Zoom is an easy to use tool for interviews, staff meetings and virtual happy hours!

Kristina "Shoots" Wiggins, Senior Technical Recruiter at MackinVerified Review
Posted on Apr 22, 2020

“Favorite Video Conference Tool”

Overall rating5.0

Zoom is definitely my favorite video conference tool that provides more options than others.

Heather Neisen, Healthcare Practice Leader at Enliven, LLCVerified Review
Posted on Apr 22, 2020

“Excellent, light weight video conference solution”

Overall rating5.0

We have been using Zoom for years now and our small, remote team. We love how simple and easy the tool is and how easy it is to share with clients. Highly recommend.

Chris G, Instructional Designer at Mayville State UniversityVerified Review
Posted on Apr 17, 2020

“Great service, proud of the company”

Overall rating5.0

I have been a big promoter of Zoom at my place of employment for a couple years now. The problems that have been happening have been a significant problem for me. However, services have continued to be excellent and their response has been phenomenal. I am proud to be a Zoom user.

Andy Abramson, CEO & Founder at Comunicano, Inc.Verified Review
Posted on Apr 17, 2020

“Zoom Moves Along”

Overall rating5.0

I've been using Zoom for five years or more and it's my #2 conferencing service, after UberConference. Both provide different tools and functionality but for video and third party integrations ZOOM wins.

Mike Hilverda, Director of Customer Success at SalesRabbit, Inc.Verified Review
Posted on Apr 16, 2020

“The best video conferencing tool available”

Overall rating5.0

I've been using Zoom for a few years now and have loved the experience. The video quality is better than other tools we've used and the different sharing and collaboration features have improved steadily over time.

Rod Padua, Sr. Information Systems Engineer at HashiCorpVerified Review
Posted on Apr 16, 2020

“Zoom just works.”

Overall rating5.0

We use Zoom and Zoom rooms and Zoom Webinar. It works great. Now that we have had to work from home and not wanting to show the room behind me I appreciate the fact that Zoom allows us to add a background without a green screen. within the meeting and during a meeting I can simply invite someone to the meeting on the fly and they can join. And there was one instance I had to take the video call from my mobile phone and that was just as easy.

Joelle Waksman, Senior Manager of Technical Support at SamsaraVerified Review
Posted on Apr 15, 2020

“Love this tool!”

Overall rating5.0

Obviously it goes without saying that during social distancing and isolation Zoom has been a huge help and a life saver to keep me connected both in work and outside of work.

Brian Chung, Co-Founder at Alabaster Co.Verified Review
Posted on Apr 14, 2020

“Zoom”

Overall rating5.0

We use Zoom almost every day ever since our stay from home order. It's been really great! Connection is always good, and it has really cool features like break-out rooms.

Capabilities

Zoom features

The full feature set, grouped by module.

Web Conferencing Software

  • Group Collaboration
  • Mobile Access
  • On-Demand Webcasting
  • Presentation Streaming
  • Presentation Tools
  • Real Time Chat
  • Record & Playback Ability
  • Screen Sharing
  • Two-Way Audio & Video
  • Video Conferencing

Remote Work Software

  • Audio/Video Calls
  • Collaboration
  • Employee Monitoring
  • File Sharing
  • Meeting Management
  • Project Management
  • Remote Access
  • Security

Video Conferencing Software

  • Auto Framing
  • Electronic Whiteboards
  • File Sharing
  • HD Audio & Video
  • Mobile Access
  • Online Meetings
  • Polls & Survey
  • Presentation Streaming
  • Real Time Chat
  • Record & Playback
  • Screen Sharing
  • Verified Security

Screen Sharing Software

  • Audio/Video Conferencing
  • Collaboration Tools
  • Desktop/Browser Sharing
  • Event Scheduling
  • File Sharing
  • Live Chat/Text
  • Mobile Screen Sharing
  • Screen Capture
  • Screen Mirroring
  • Session Recording

Training Software

  • Asynchronous Learning
  • Blended Learning
  • Built-in LMS
  • Corporate Training
  • Educational Training
  • Mobile Learning
  • Track Training
  • Virtual Training

Personal Trainer Software

  • Attendance & Scheduling
  • Client Management
  • Online Booking

Coaching Software

  • Appointment Scheduling
  • Business Coaching
  • Client Management
  • Dashboard
  • Program Management

Plans

Zoom pricing

Price Type
Month
Free Version
Yes
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Standard$149.99 / month

Media

Screenshots & video