Zoom

4.7 (50 Reviews)|Write a Review|Claimed profile
United States HQFounded 2011

Deployment

Web-basediPhone/iPadAndroid

Best for

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Overview

About Zoom

Zoom Meetings are easy, reliable, and secure, providing HD video, audio, and content sharing across everything from your mobile and desktop devices to telephones and conference room systems. Special features include cloud and local recording with transcripts and multi-user annotation capabilities via screen share. Easy access with one click, chat across platforms and share files all with encrypted, compliant settings for extra security.

At a glance

Software information

Industries served, licensing and the support Zoom provides.

Industries

  • Computer-hardware
  • Computer-networking
  • Computer-software
  • Education-management
  • Higher-education
  • Information-services

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Free version

Support

  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Webinar

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Webinars
Languages (1)
English

Review analytics

What customers report

4.7
Based on 50 verified reviews

What users like the most

  • Its an amazing app that allows the user to share their screen along using white board which includes preset whiteboard as well the user can annotate and explain things in modern way.
  • Interface
  • i am very glad to say that i am very satisfied with zoom application. It is most widely used in world and having best features for remotely confrencing.

What users like the least

  • The default setting for notification can be overwhelming getting constant alerts can b distracting and finding the right balance is a bit tricky.
  • Nothing so far
  • more control features like notification for the presenter or ping for someone if he is not focusing

What users say

Review Analytics of Zoom

Every review is verified through Goodfirms before it's published.

4.650 Verified Reviews
Ease of use (8 reviews)4.8
Features & functionality (8 reviews)4.6
Customer support (8 reviews)4.6
Value for money (4 reviews)4.5
Integrations (4 reviews)4.0
Review Summary
Summarized from 50 verified reviews · Updated September 2026
Zoom is widely praised for its ease of use, reliable video and audio quality, and straightforward setup that requires minimal technical expertise. Users consistently highlight useful features like virtual backgrounds, breakout rooms, screen sharing, and calendar integrations that enhance meetings and webinars. The platform performs reliably across devices and network conditions, though some reviewers note occasional connection drops, lag, and recent security concerns that warrant attention. Most users consider it superior to competing platforms and appreciate its flexible pricing options, including a free tier.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Zoom
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What reviewers mention most

Marty Richter, Technology Chair at Keller Williams Young Professionals Twin CitiesVerified Review
Posted on May 5, 2020

“Easy to Use Video Conference Platform”

Overall rating5.0

Zoom has been a great video communication tool that is easy to use and quick to set up. It is been a critical tool is allowing people to have professional business meetings that they can learn to use in a matter of minutes.

Jeremy Russ, Network Administrator at PluralsightVerified Review
Posted on May 4, 2020

“Simply easy”

Overall rating5.0

Very minimal trouble shooting, works flawlessly evertime, and integrates with conference rooms easily as well

Tammy Bjelland, Founder, CEO at WorkplacelessVerified Review
Posted on Apr 30, 2020

“One of the Best Web Conferencing Software”

Overall rating5.0
Surya P, Solutions Architect at IT HandsVerified Review
Posted on Apr 30, 2020

“Zoom is able to provide high quality meetings but getting security issues”

Overall rating4.0

Zoom has been helping with managing great quality meetings for our team! We are able to meet customers and discuss details with them over zoom and manage recordings, screen share, video calls, and many more features.

Recently there are discussions and blogs about the security concerns with Zoom. If Zoom can get a clear path moving forward defining how it's securing the customer's data over calls, that will be great.

Kristi Jenkins BurchVerified Review
Posted on Apr 29, 2020

“Zoom outperforms the rest”

Overall rating5.0
Zoom is by far the best videoconferencing platform our team has ever used. The quality and versatility for the various needs of our users has turned this tumultuous time into a more comfortable environment for faculty, students, and staff. We could not be happier with Zoom and the services, support, and quality!!
Corey Calder, Operations Manager at Anson CalderVerified Review
Posted on Apr 29, 2020

“Love it! It's simple, easy and reliable for hosts and guests”

Overall rating5.0

I've used Zoom at a couple of different companies now and they continue to improve the experience while keeping a simple and reliable platform.

Aleia Walker, Digital Marketing Specialist at SkillcrushVerified Review
Posted on Apr 29, 2020

“It works better than other options.”

Overall rating4.0

Zoom is probably the best solution during this tricky time. I used Zoom for years before March 2020 and it replaced Google Hangouts and Skype for me. Since the increase in usage it has been a little more buggy but that is to be expected.

Dain Bigler, SDR Team Lead at LingotekVerified Review
Posted on Apr 28, 2020

“The best video conference today”

Overall rating5.0

Zoom is the most flawless and most efficient video conferencing system that I have ever used. It is very user-friendly and a you don't have to download anything.

Karl Fulljames, COO at Nucleus Networks Inc.Verified Review
Posted on Apr 28, 2020

“Easy to use, works quite well, great for small business”

Overall rating5.0

We use Zoom and resell zoom to our clients. We appreciate how friendly it is to use and get setup. We do not deal in extremely valuable IP and we value the quality and ease of use of Zoom

Greg Larsen, Head of Revenue Operations at LingotekVerified Review
Posted on Apr 27, 2020

“Best Video Conferencing Software on the Market”

Overall rating5.0

I've used almost every video conferencing software on the market (GoToMeeting, Join.me, BlueJeans, WebEx, UberConference, and more) in a corporate setting and Zoom is not only the easiest to work with from an admin perspective, but it has provided us with the best call and video quality across the board. They have been innovative and helpful along the way. It's a real pleasure working with Zoom.

Capabilities

Zoom features

The full feature set, grouped by module.

Web Conferencing Software

  • Group Collaboration
  • Mobile Access
  • On-Demand Webcasting
  • Presentation Streaming
  • Presentation Tools
  • Real Time Chat
  • Record & Playback Ability
  • Screen Sharing
  • Two-Way Audio & Video
  • Video Conferencing

Remote Work Software

  • Audio/Video Calls
  • Collaboration
  • Employee Monitoring
  • File Sharing
  • Meeting Management
  • Project Management
  • Remote Access
  • Security

Video Conferencing Software

  • Auto Framing
  • Electronic Whiteboards
  • File Sharing
  • HD Audio & Video
  • Mobile Access
  • Online Meetings
  • Polls & Survey
  • Presentation Streaming
  • Real Time Chat
  • Record & Playback
  • Screen Sharing
  • Verified Security

Screen Sharing Software

  • Audio/Video Conferencing
  • Collaboration Tools
  • Desktop/Browser Sharing
  • Event Scheduling
  • File Sharing
  • Live Chat/Text
  • Mobile Screen Sharing
  • Screen Capture
  • Screen Mirroring
  • Session Recording

Training Software

  • Asynchronous Learning
  • Blended Learning
  • Built-in LMS
  • Corporate Training
  • Educational Training
  • Mobile Learning
  • Track Training
  • Virtual Training

Personal Trainer Software

  • Attendance & Scheduling
  • Client Management
  • Online Booking

Coaching Software

  • Appointment Scheduling
  • Business Coaching
  • Client Management
  • Dashboard
  • Program Management

Plans

Zoom pricing

Price Type
Month
Free Version
Yes
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Standard$149.99 / month

Media

Screenshots & video