Zoom

4.7 (50 Reviews)|Write a Review|Claimed profile
United States HQFounded 2011

Deployment

Web-basediPhone/iPadAndroid

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Overview

About Zoom

Zoom Meetings are easy, reliable, and secure, providing HD video, audio, and content sharing across everything from your mobile and desktop devices to telephones and conference room systems. Special features include cloud and local recording with transcripts and multi-user annotation capabilities via screen share. Easy access with one click, chat across platforms and share files all with encrypted, compliant settings for extra security.

At a glance

Software information

Industries served, licensing and the support Zoom provides.

Industries

  • Computer-hardware
  • Computer-networking
  • Computer-software
  • Education-management
  • Higher-education
  • Information-services

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Free version

Support

  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Webinar

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Webinars
Languages (1)
English

Review analytics

What customers report

4.7
Based on 50 verified reviews

What users like the most

  • Its an amazing app that allows the user to share their screen along using white board which includes preset whiteboard as well the user can annotate and explain things in modern way.
  • Interface
  • i am very glad to say that i am very satisfied with zoom application. It is most widely used in world and having best features for remotely confrencing.

What users like the least

  • The default setting for notification can be overwhelming getting constant alerts can b distracting and finding the right balance is a bit tricky.
  • Nothing so far
  • more control features like notification for the presenter or ping for someone if he is not focusing

What users say

Review Analytics of Zoom

Every review is verified through Goodfirms before it's published.

4.650 Verified Reviews
Ease of use (8 reviews)4.8
Features & functionality (8 reviews)4.6
Customer support (8 reviews)4.6
Value for money (4 reviews)4.5
Integrations (4 reviews)4.0
Review Summary
Summarized from 50 verified reviews · Updated September 2026
Zoom is widely praised for its ease of use, reliable video and audio quality, and straightforward setup that requires minimal technical expertise. Users consistently highlight useful features like virtual backgrounds, breakout rooms, screen sharing, and calendar integrations that enhance meetings and webinars. The platform performs reliably across devices and network conditions, though some reviewers note occasional connection drops, lag, and recent security concerns that warrant attention. Most users consider it superior to competing platforms and appreciate its flexible pricing options, including a free tier.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Zoom
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What reviewers mention most

Catherine Way , Marketing Manager at Prime Plus MortgagesVerified Review
Posted on Oct 23, 2020

“It's great for video meetings and presentation”

Overall rating3.0

We are a completely remote company (Prime Plus Mortgages) and we use zoom. 

It's great for video meetings and presentation - cons privacy and have to have professional accounts to invite in advance.

Andrew Roderick, CEO at Credit Repair CompaniesVerified Review
Posted on Sep 29, 2020

“Zoom is experiencing a boom.”

Overall rating5.0

At Credit Repair Companies, we use Zoom. Zoom is experiencing a boom. There's a reason this business is on fleek right now and that becauses it’s not just all bells and whistles, it’s the best web conferencing software we’ve ever used by a country mile.

 It’s incomparable to all the others.

 Even the basic level for Zoom is comprehensive enough for 99% of all businesses, as it offers up 100 participants -  at the same time - for Free! Oh, it's limited to 45 mins per meeting - but honestly if your meetings are longer than that you’ve got bigger fish to fry.

 But, if you do need more meeting time, everyone can just set up another meeting after 45 mins and do it all again. 

 The screen sharing is common among most webinar software but where it truly stands out is the breakout room, this stops the main meeting getting sidetracked where people can split off into hubs to discuss other matters - excellent for department issues which don’t concern the rest of the company.

 A lot less buffering than other software I used, which is usually the achilles heel of all webinar software, bar this one. It seems like they’ve done their research and found out what the biggest issue is and solved it before launching their product.

 It’s also consistent across devices, mobile phone - laptop - desktop - none of them suffers in quality, you can’t tell the difference, unlike most webinar software.

Alex Azoury , Founder & CEO at Home GroundsVerified Review
Posted on Sep 21, 2020

“They've done a remarkable job”

Overall rating4.5

I'm the CEO of an online business and we've recently transitioned all employees to remote work contracts.

Although we've always made use of web conferencing, our communications have increased due to the pandemic, and with our move to fully remote work.

At Home Grounds, Our number one choice for web conferences was - and still is - Zoom.

They've done a remarkable job of keeping up with the demand in this crisis.

Here's what we like:

1. It's reliable.

The audio and video is clear and undistorted, and it's stable even when there's lower bandwidth.

2. It offers a recording function

We've set up a recurring team meeting and we record the call for those who can't attend. This allows everyone to keep up with company announcements and discussions on our workflow.

2. Screen sharing

With the permission of the meeting host, any attendee can share their screen. This allows us to "show" rather than "tell" when we're explaining new procedures or running a training session.

3. There's a built-in whiteboard

The built in whiteboard on Zoom is great for creating marketing funnels or laying out campaign ideas. This encourages team participation as well as saving time by having our designers and writers cooperating in real time.

4. Virtual conferences

Many events and conferences have been cancelled and postponed, but Zoom makes it possible to hold web summits of almost any size. Speakers present to a live audience and the control options let the host permit feedback and input from attendees.

5. It's simple to use

The Zoom interface is very intuitive and the controls are easy to navigate. Whether you're the host or attendee, it's simple to connect and use the platform.

What could be improved:

1. Better tools for editing a recorded video.

This would be useful when repurposing the video for a different audience. Any sensitive information or unnecessary content could be removed, and additional tools would provide a more "polished" result.

2. Longer meeting times on the free plan

While not an issue for our business, it would be great if Zoom extended the current 40 minute time limit to 60 or 90 minutes. I believe that many educational institutions and charitable organisations would appreciate the increased time for their teaching, meeting, and planning sessions.

One final thought:

Our email communications have diminished due to our weekly Zoom check-ins because it's far easier to ask a quick question on these calls and receive immediate feedback.

Josefin Björklund, CEO & Entrepreneur at ToppCasinoBonusVerified Review
Posted on Sep 21, 2020

“Easy to bring in up to 100 users without any loss in quality”

Overall rating5.0

Our firm(ToppCasinoBonus) uses Zoom for web conferences.. While working from home remotely, this tool keeps us connected with our remote employees. It is an easy video conferencing tool that allows video interactions.

With Zoom, you can schedule meetings, theme discussions, host larger conferences, and webinars. Each team member can attend Zoom meetings with their meeting ID and can discuss their weekly targets to achieve their planned goals.

The best feature is that it allows up to 100 participants to join the meeting, and you can also share screens, record, and save the meetings.

Here are some pros and cons of Zoom software:

Pros:

Video Calling - Minimum buffer, automatic adjustment, and stable video conferencing.

Screen Sharing - Excellent screen sharing quality. Easy to use, and you can choose a specific window or a monitor to share.

Conference Calls - Easy to bring in up to 100 users without any loss in quality.

Cons:

Recording Editing - Can use some more robust tools for editing a recorded video/audio before export.

Air Time Recording - Does not automatically cut out muted segments with only one participant in recordings.

Alex Tran, Digital Marketing Strategist at HollingsworthVerified Review
Posted on Sep 16, 2020

“Easy to invite people to meetings”

Overall rating4.0

At Hollingsworth, we use Zoom as our web conference software. 

Pros:

Inexpensive - it's only $15 per account per month.

Easy to invite people to meetings.

It allows you to record important meetings.

Cons: 

When sharing screen, I am unable to view all attendees in the conference in gallery view. I would have to toggle between screens.

Take a bit of time to load (oftentimes it takes me 3 minutes to login).

There is a lot to improve upon.

Peter Holslin, Staff writer at HighSpeed Internet Verified Review
Posted on Sep 16, 2020

“It’s free, easy to use, and has a lot of features”

Overall rating4.0

We use the internet all day at highspeedinternet.com and my entire team has been working from home since March so staying connected is crucial to keeping production running smoothly and ensuring that we’re publishing good work and giving each other necessary feedback on a regular basis. 

We were using Zoom before the pandemic hit, mostly to let people call-in to meetings if they were out of the office and couldn’t attend in person. But since March we’ve been using it even more and it’s become integral to our communications. We have a meeting every Monday morning where the whole team (10+ people including designers, SEO specialists, writers, researchers, and managers) gathers on Zoom to talk about what we’re doing this week and strategize for steps forward. We also regularly meet on Zoom to have 1:1 meetings and even to just hang out and check in with each other and keep our spirits up. 

It’s free, easy to use, and has a lot of features that make it useful for larger group meetings. I like that you can get so many people on a single call and that you can record each call for posterity and later reference. There’s some fun little things about it too, like how you can post emojis on your screen during meetings and change your background. I even put together a comprehensive Zoom guide for our site. 

The drawbacks are that Zoom has some security issues I’ve been reading about—though I haven’t experienced any issues myself. I wish there was a way to adjust lighting and contrast within the Zoom app because I find that I often have to move to a completely new location in my home office just to get a clear picture of myself with good lighting for meetings. I also am not the biggest fan of the virtual background setting. It’s fun but not really useful for me at the end of the day because you need a solid-colored background at home for it to actually work… otherwise the virtual background gets superimposed over your face or your shirt and blends together with everything else.

Adam StewartVerified Review
Posted on Aug 24, 2020

“Most commonly used”

Overall rating4.0

At HRonBoard, we use Zoom as we find this to be the most commonly used by our clients. We have found this to be very user-friendly for people who are not as tech savvy. One con would be the mobile app lacking.

Jamie Lingham, CEO at Absolute ImmigrationVerified Review
Posted on Aug 19, 2020

“Its ability to host our full team in one instance”

Overall rating5.0

Absolute Immigration has been using Zoom to conduct its meetings and conferences, as well as running webinars and virtual round tables. Pros include its ability to host our full team in one instance and its scheduling feature that ensures we are at the right place at the right time. Cons includes the occasional drop in connection and its lag, where people can accidentally interrupt and speak over each other.

M. Phillip YogoreVerified Review
Posted on May 27, 2020

“I love Zoom, It's fun and easy”

Overall rating5.0
I've worked in Technical Support since 2001. I would have to say that Zoom is the best video conferencing solution out there that I have used. It's really easy to use and it fit really well into our corporate environment. We are primarily a mac shop but also have a windows population and a tiny linux group as well and all are able to communicate well using the Zoom clients with the Zoom rooms.

I also love the Zoom admin web console. I get to see which machines are out of date, which rooms are down or which rooms available/not available. I would highly recommend incorporating this software int your environment or at least giving it a try!
Marilyn MazeVerified Review
Posted on May 7, 2020

“Fabulous Service at the Right Price”

Overall rating5.0
Zoom has always been able to connect the people I need to talk to, any where in the world. One webinar had a person in Azerbaijan running the PowerPoint slides and presenters in India, Australia, and Canada. It went very smoothly. I need more practice with the Breakout Rooms and Polling features. but they give us the flexibility we need to have great training events. The quality of the connections really matters, and Zoom delivers

Capabilities

Zoom features

The full feature set, grouped by module.

Web Conferencing Software

  • Group Collaboration
  • Mobile Access
  • On-Demand Webcasting
  • Presentation Streaming
  • Presentation Tools
  • Real Time Chat
  • Record & Playback Ability
  • Screen Sharing
  • Two-Way Audio & Video
  • Video Conferencing

Remote Work Software

  • Audio/Video Calls
  • Collaboration
  • Employee Monitoring
  • File Sharing
  • Meeting Management
  • Project Management
  • Remote Access
  • Security

Video Conferencing Software

  • Auto Framing
  • Electronic Whiteboards
  • File Sharing
  • HD Audio & Video
  • Mobile Access
  • Online Meetings
  • Polls & Survey
  • Presentation Streaming
  • Real Time Chat
  • Record & Playback
  • Screen Sharing
  • Verified Security

Screen Sharing Software

  • Audio/Video Conferencing
  • Collaboration Tools
  • Desktop/Browser Sharing
  • Event Scheduling
  • File Sharing
  • Live Chat/Text
  • Mobile Screen Sharing
  • Screen Capture
  • Screen Mirroring
  • Session Recording

Training Software

  • Asynchronous Learning
  • Blended Learning
  • Built-in LMS
  • Corporate Training
  • Educational Training
  • Mobile Learning
  • Track Training
  • Virtual Training

Personal Trainer Software

  • Attendance & Scheduling
  • Client Management
  • Online Booking

Coaching Software

  • Appointment Scheduling
  • Business Coaching
  • Client Management
  • Dashboard
  • Program Management

Plans

Zoom pricing

Price Type
Month
Free Version
Yes
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Standard$149.99 / month

Media

Screenshots & video