Zingtree

United States HQFounded 2014

Deployment

Best for

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Overview

About Zingtree

Our interactive agent scripting solution powers inbound and outbound call centers, customer service teams, sales orgs, and appointment schedulers. Start with a single team or a whole department. Zingtree’s AI-powered decision tree platform transforms self-service, uncovers and implements automation opportunities, and makes every agent an expert. Zingtree is a remarkably flexible tool – suitable for all kinds of processes – but customers typically use our agent workflow software in one of three ways.

At a glance

Software information

Industries served, licensing and the support Zingtree provides.

Industries

  • Hospital-health-care
  • Outsourcing-offshoring
  • Retail

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Free trial

Support

  • Email
  • Phone
  • 24x7 Support

Training

  • Webinar
  • Documentation

Knowledge Base

  • Help Guides
  • Blog
  • Webinar
  • Whitepapers
  • On-Site Training
Languages (1)
English
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Capabilities

Zingtree features

The full feature set, grouped by module.

Call Center Software

  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Reporting & Analytics
  • Voicemail

Flowchart Software

  • Collaboration
  • Diagramming
  • Drag & Drop
  • Interactive Elements
  • Organizational Charting
  • Process Mapping
  • Publishing / Sharing
  • Revision Management
  • Templates
  • Text to Chart

Plans

Zingtree pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Free Trial
14 Days

Works with

Integrations

Zingtree connects with the tools your team already uses.

Media

Screenshots & video

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