WaitWell
Deployment
Overview
About WaitWell
WaitWell is a secure, scalable queue management and appointment scheduling platform that helps organizations improve customer flow, reduce wait times, and operate more efficiently. Customers can book appointments or join virtual queues through multiple channels including QR codes, web links, SMS, kiosks, and Waillo Chat, making access simple and flexible. Real time updates and AI powered wait time predictions keep customers informed and reduce uncertainty.
For staff and managers, WaitWell provides real-time dashboards showing queue status, service volume, and customer flow. Waillo Insights supercharges WaitWell reporting by enabling teams to ask plain language questions, quickly identify bottlenecks, uncover trends, and make data-driven staffing and operational decisions without complex reports.
With secure payments, open API integrations, and HIPAA and SOC 2 compliant security, WaitWell delivers a modern solution for efficient, high quality service delivery.
At a glance
Software information
Industries served, licensing and the support WaitWell provides.
Industries
- Government-administration
- Health-wellness-fitness
- Higher-education
- Hospital-health-care
- Hospitality
- Medical-practice
Licensing
- Proprietary
- Monthly Payment
- Annual Subscription
- Quote Based
Support
- Live Chat
- Phone
- 24x7 Support
Training
- Webinar
- Documentation
Capabilities
WaitWell features
The full feature set, grouped by module.
Reporting Software
- Automated Reports
- Customizable Dashboard
- Drag & Drop
- Financial Reports
- Marketing Reports
- Report Export
- Sales Reports
- Visual Analysis
- AI Features
Appointment Scheduling Software
- Appointment Reminders
- Automated Scheduling
- Calendar Sync
- Client Database Management
- Group Scheduling
- Mobile Compatibility
- Multi-Location
- Online Booking
- Online Payments
- Recurring Appointments
- AI Features
Scheduling Software
- Appointment Scheduling
- Automated Scheduling
- Calendar Management
- Employee Scheduling
- Multi-Location
- Online Booking
- Real-time Scheduling
- Reminders
- Reports & Analytics
- AI Features
Customer Service Software
- Alerts/Notifications
- Appointment Management
- Escalation
- Feedback Management
- Help Desk
- Response Templates
- AI Features
Veterinary Software
- Alerts/Reminders
- Appointment Scheduling
- Client Communication
- Payment Processing
- Reports
- AI Features
Plans
WaitWell pricing
- 1 location with unlimited staff accounts
- 100 SMS per month (top-up available)
- 1 virtual queue (synced appointments and walk-ins, with AI wait time estimator)
- Appointment booking and management
- Unlimited 2-way messaging (basic communication templates)
- Dashboard
- Basic Reports, without Waillo Insights
- Payments
- Starter Support (Knowledgebase and Live Chat)
- Unlimited locations and staff accounts
- 250 SMS per month (top-up available)
- 2 virtual queues (synced appointments and walk-ins, with AI wait time estimator)
- Appointment booking and management
- Unlimited 2-way messaging (advanced communication templates)
- Dashboard
- Advanced Reports, without Waillo Insights
- Payments
- Basic Support (Knowledgebase, Live Chat and Email)
- Ad Free
- Broadcasts and Alerts
- Waivers/Forms
Works with
Integrations
WaitWell connects with the tools your team already uses.
Media