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UniTalk

5.0 (7 Reviews)|Write a Review|Claimed profile
Estonia HQFounded 2017

Deployment

Web-basedWindowsMac

Overview

About UniTalk

UniTalk provides a wide range of its own services in the field of telecommunications for business, including IP telephony and virtual PBX, call tracking, recording telephone conversations, callback buttons and widgets for the site, and various types of telephone calls and routing, and much more.

We are trusted with the implementation of IP telephony and other services: in the public and private sectors, from small to large businesses in various fields.

At a glance

Software information

Industries served, licensing and the support UniTalk provides.

Industries

  • Apparel-fashion
  • Automotive
  • Aviation-aerospace
  • Biotechnology
  • Building-materials
  • Business-supplies-equipment

Licensing

  • Proprietary
  • Monthly Payment
  • Free trial
  • Free version

Support

  • Live Chat
  • 24x7 Support

Training

  • Webinar
  • In-person
  • Documentation

Knowledge Base

Languages (4)
EnglishPolishRussianUkrainian

Review analytics

What customers report

5.0
Based on 7 verified reviews
Ease of use4.1
Features & functionality4.7
Customer support5.0

What users like the most

  • Communication, services, technical support.
  • Quality and availability of services, always available technical support.
  • We like the quality of UniTalk services, communication and technical support.

What users like the least

  • It was difficult to understand the technical documentation ourselves, and we didn't have time to do so. But technical support helped us.
  • I would like to see different languages available in my account. But UniTalk says they are working on it.
  • Without the help of technical support, it is difficult to understand the technical documentation of the service and set up the work yourself.

What users say

Review Analytics of UniTalk

Every review is verified through Goodfirms before it's published.

5.07 Verified Reviews
Ease of use4.1
Features & functionality4.7
Customer support5.0
Review Summary
Summarized from 7 verified reviews · Updated September 2026
UniTalk users consistently praise the platform's call tracking, analytics, and CRM integration, which help them monitor employee performance, evaluate customer interactions, and analyze advertising effectiveness. The ability to record and review conversations, access detailed call statistics, and make calls directly from the CRM interface streamlines workflow management. Users highlight reliable performance, flexible voice automation features, and accurate speech recognition. Customer support is noted as a strength, and the platform's reasonable pricing is seen as justified by the improvements in communication quality and operational efficiency.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of UniTalk
Sort ByWrite a Review

What reviewers mention most

Nataliia Raskopa, Marketing Manager at PromodoVerified Review
Posted on Nov 7, 2024

“UniTalk VoIP User Review”

Overall rating5.0
Ease of use4.0
Features & functionality5.0
Customer support5.0
The integration of UniTalk's telephony with our CRM has been instrumental in systematizing and optimizing our workflows. Our managers now efficiently make calls directly from the CRM interface, significantly expediting their tasks and freeing up time for other responsibilities. Additionally, UniTalk's telephone analytics feature enables us to monitor employee performance and enhance overall efficiency.
Director of Partnerships at WEZOMVerified Review
Posted on Nov 7, 2024

“The review about UniTalk”

Overall rating5.0
Ease of use4.0
Features & functionality5.0
Customer support5.0
Our overall experience with UniTalk has been highly positive, as the platform is reliable and offers a wide range of features that have significantly improved our communication processes, all backed by excellent customer support.
Volodymyr Korchak, Highly qualified team of web developers at NextDoorCodersVerified Review
Posted on Oct 11, 2024

“UniTalk: A Game Changer for Automated Client Communication”

Overall rating5.0
Ease of use4.0
Features & functionality5.0
Customer support5.0
Our overall experience has been really positive! UniTalk has helped us save a ton of time on repetitive calls, Voice robot is flexible, efficient, and integrates well with the tools we already use. The speech recognition is really accurate, and the script builder is super flexible, which makes customizing interactions a breeze. The integration with our CRM also keeps everything in one place, which is a huge plus.
Halyna Prykhodniuk, Marketing Manager at PlagiarismCheck.orgVerified Review
Posted on Apr 11, 2024

“The review about UniTalk”

Overall rating5.0
Ease of use4.0
Features & functionality5.0
Customer support5.0
We needed to analyze which customers come to us through advertising and place orders with us by phone. UniTalk can track calls, and integration with Google Analytics helps us analyze which ad a particular customer came from. This is how we understand how effective the advertising was.
Tetiana Borysovych, Creative Copywriter | SEO Copywriter | UX Writer at SpendbaseVerified Review
Posted on Apr 11, 2024

“The review about Virtual PBX UniTalk”

Overall rating5.0
Ease of use4.0
Features & functionality4.0
Customer support5.0
UniTalk IP telephony and CRM, which are integrated with each other, have helped us to systematize and optimize our work processes. To control the work of employees and increase their efficiency, UniTalk virtual PBX has a telephone analytics feature that automatically collects statistics on all phone calls. With this feature, we analyze the work of each manager, evaluate the quality of their work, and monitor their working hours and workload.
Aram Atanesyan, Head of PR at SpendbaseVerified Review
Posted on Mar 27, 2024

“The review about my work with UniTalk”

Overall rating5.0
Ease of use5.0
Features & functionality4.0
Customer support5.0
With UniTalk Virtual PBX, we receive detailed statistics on all incoming and outgoing phone calls. We analyze this information and evaluate the work of each manager. In a few months of work, we updated our sales scripts and trained managers whose performance was lagging behind the plan. It is convenient that all conversations are recorded and can be listened to at any time in your personal account. This helps to resolve disputes with customers.
Anri LishanskyVerified Review
Posted on Mar 18, 2024

“The review about our experience of work with UniTalk”

Overall rating5.0
Ease of use4.0
Features & functionality5.0
Customer support5.0
We wanted to improve the quality of telephone communication with customers, systematize our work and see how it would affect sales. For this purpose, we chose UniTalk VoIP telephony. We liked the communication, their offers, and the price. Now I can say that our expectations and investments were justified, we have really reached a new and improved level of communication with customers.

Capabilities

UniTalk features

The full feature set, grouped by module.

VoIP Software

  • Call Parking
  • Call Recording
  • Call Routing
  • Contact Management
  • Encryption
  • Interactive Voice Response
  • SIP Trunking

Plans

UniTalk pricing

Free Version
Yes
Payment Frequency
Monthly Payment
Preferred Currency
USD ($)
Free Trial
14 Days
Get Free TrialVendor pricing page

Works with

Integrations

UniTalk connects with the tools your team already uses.

OdooHubSpot CRMSalesforce CRMPipedriveZoho CRMmonday.comGoogle Analytics

Media

Screenshots & video

UniTalk screenshot