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Thirdlane

5.0 (21 Reviews)|Write a Review|Claimed profile
United States HQFounded 2003

Deployment

Web-basediPhone/iPadAndroidWindowsMacLinux

Best for

MediumLarge

Overview

About Thirdlane

Thirdlane offers a white-label UCaaS platform with a multi-tenant PBX at its core. Service providers, MSPs, and telecom resellers can launch branded communication services with VoIP calling, messaging, video meetings, and Contact Center features, all managed from one platform.

Key benefits:

- Multi-tenancy: Serve many customers on one system, with strict isolation.
- White-label control: End-to-end branded solution for partners.
- Unified apps: Thirdlane Connect for desktop, web, and mobile.
- Integrated Contact Center
- IVR, queues, recording, and advanced live analytics.
- CRM integration: Caller ID, screen pops, and Click-to-Call.
- Open APIs: Automate billing, provisioning, and workflows.
- Deployment freedom: Cloud-hosted or on-premises.

Outcome:

- Launch branded UCaaS quickly.
- Reduce costs with automation.
- Keep ownership of customer relationships.

At a glance

Software information

Industries served, licensing and the support Thirdlane provides.

Industries

  • Accounting
  • Airlines-aviation
  • Architecture-planning
  • Arts-crafts
  • Automotive
  • Aviation-aerospace

Licensing

  • Proprietary
  • Quote Based
  • Free trial

Support

  • Email
  • Live Chat
  • Phone
  • 24x7 Support

Training

  • In-person
  • Documentation

Knowledge Base

Languages (8)
DutchEnglishFrenchItalianPortugueseRussianSpanishUkrainian

Review analytics

What customers report

5.0
Based on 21 verified reviews
Ease of use4.6
Features & functionality5.0
Customer support5.0

What users like the most

  • Thirdlane's combo of Multi Tenant platform and Connect is a solid choice for handling our communications. It's great for managing multiple client accounts smoothly. The mix of call, video, and text in one place is handy and keeps things organized.
  • I'm really taken with how Thirdlane adapts to our needs. It’s not just versatile; it's also user-friendly, which made it easy for the team to get on board.
  • I really value the customization Thirdlane offers; it's like they get exactly what our business needs, from the call center to everyday communication. It's cool to have that kind of control.

What users like the least

  • Nothing to complain about. It's a great product.
  • Mastering the more sophisticated aspects of Thirdlane can be a bit daunting for those just starting out with the system.
  • A clearer guide or a bit more support at the start would've made a difference.

What users say

Review Analytics of Thirdlane

Every review is verified through Goodfirms before it's published.

5.021 Verified Reviews
Ease of use4.3
Features & functionality5.0
Customer support5.0
Review Summary
Summarized from 21 verified reviews · Updated September 2026
Thirdlane is a multi-tenant PBX and unified communications platform that consolidates voice, messaging, and video into a single system, helping businesses and MSPs streamline communication and reduce operational overhead. Users consistently praise its reliability, scalability, and customization options, particularly for managing multiple client deployments with white-label branding. The initial setup and configuration require technical effort and learning time, but reviewers note the platform delivers strong long-term value as users become familiar with its extensive feature set. Cost savings compared to legacy systems and flexible control over deployments are recurring benefits, though the platform is best suited for organizations willing to invest in proper implementation.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Thirdlane
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What reviewers mention most

Thomas Scott, IT specialist at VoiceVistaVerified Review
Posted on Nov 7, 2024

“Flexible UCaaS Platform with Strong Partner Support”

Overall rating5.0
Ease of use4.0
Features & functionality5.0
Customer support5.0

Thirdlane provides a versatile and cost-effective UCaaS platform that meets the needs of businesses and service providers alike. Its strong customization options and reliable performance make it a solid choice, even if the setup process requires a bit of extra effort.

Mike Peterson, CEO at PureConnectVerified Review
Posted on Nov 7, 2024

“A Strong Option for MSPs”

Overall rating5.0
Ease of use4.0
Features & functionality5.0
Customer support5.0
Thirdlane Multi Tenant PBX is a highly reliable and versatile solution designed specifically for MSPs. It offers the flexibility to manage multiple clients under a single system, with the added benefit of white-label customization, allowing you to tailor the branding for each client. Once the initial setup is complete, which requires some configuration, the system proves to be highly scalable. It efficiently supports both small and medium-sized businesses, growing with their needs while offering comprehensive communication features like voice, messaging, and video integration.
Mike Cabrera, CEO at ComLink SystemsVerified Review
Posted on Aug 14, 2024

“Great PBX Solution for Our Team”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0

Thirdlane has been a solid choice for our PBX needs. It's reliable and packed with features, making it a strong fit for both us and our clients.

John Brown, CEO w Telenexus llc at TelenexusVerified Review
Posted on Jul 1, 2024

“Excellent Choice for Scalability and Reliability”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Thirdlane has proven to be a robust and reliable choice for our business communication needs. Despite a few initial hurdles, the scalability and extensive feature set make it a standout option. If you’re looking for a customizable and dependable business phone system, Thirdlane is definitely worth considering.
David W, CEO at HelixWaveVerified Review
Posted on Jun 12, 2024

“Unlocking Communication Excellence”

Overall rating5.0
Ease of use4.0
Features & functionality5.0
Customer support5.0
Thirdlane is the pinnacle of communication tools, offering a comprehensive solution for businesses seeking efficient collaboration and seamless communication. Thirdlane's seamless interface and rich feature set elevate team collaboration to new heights. However, it may require some initial acclimatization to fully harness its extensive capabilities.
Jake Smith, CEO at SIP-COMMVerified Review
Posted on May 28, 2024

“Reliable and Customizable”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
ThirdLane has been a fantastic addition to our offerings. The white label feature helps us stand out, and the reliability and support make it a no-brainer.
Samuel WilsonVerified Review
Posted on May 15, 2024

“It's helped us streamline communication.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
I've been using Thirdlane mainly for our business phone system and collaboration tools. It's helped us streamline communication and keep everyone connected, especially with remote work becoming more common. Plus, it's saved us a ton of money compared to our old system.
Tim James, CEO at SIPCHATVerified Review
Posted on Mar 18, 2024

“Thirdlane: The Backbone of Our Daily Communications”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Thirdlane didn't just solve our communication challenges; it redefined how we connect, collaborate, and crunch numbers. It bridged disparate communication silos into one cohesive platform, transforming our approach to teamwork and elevating our customer interactions with insightful data-driven strategies.
John BeckettVerified Review
Posted on Feb 12, 2024

“Worth it for the benefits we’re seeing now.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
All in all, sticking with Thirdlane has paid off for us. It’s boosted our communication game, supporting our growth in ways I didn’t anticipate. The early challenges? Worth it for the benefits we’re seeing now.
Lucas GrantVerified Review
Posted on Jan 31, 2024

“A Hands-On Review of Thirdlane from a Tech Supervisor”

Overall rating5.0
Ease of use4.0
Features & functionality5.0
Customer support5.0
I’ve implemented Thirdlane to overhaul our communication setup. It's turned what used to be a complex network into a more streamlined and efficient system, cutting down on our operational time significantly.

Capabilities

Thirdlane features

The full feature set, grouped by module.

Web Conferencing Software

  • Group Collaboration
  • Mobile Access
  • Presentation Streaming
  • Presentation Tools
  • Real Time Chat
  • Record & Playback Ability
  • Screen Sharing
  • Two-Way Audio & Video
  • Video Conferencing

Screen Sharing Software

  • Audio/Video Conferencing
  • Collaboration Tools
  • Desktop/Browser Sharing
  • Event Scheduling
  • File Sharing
  • Live Chat/Text
  • Mobile Screen Sharing
  • Session Recording

Telephony Software

  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR/Voice Recognition
  • Voice & Data Integration
  • VoIP

Call Center Software

  • Call Logging
  • Call Recording
  • Call Scripting
  • Conference Calling
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Voicemail

VoIP Software

  • Call Parking
  • Call Recording
  • Call Routing
  • Contact Management
  • Encryption
  • Interactive Voice Response
  • Messaging
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

Team Communication Software

  • Audio/Video Calls
  • Collaboration
  • Meeting Management
  • Real-time Chat
  • Screen Sharing

Plans

Thirdlane pricing

Free Version
No
Payment Frequency
Quote Based
Preferred Currency
USD ($)
Free Trial
14 Days
Get Free TrialVendor pricing page

Works with

Integrations

Thirdlane connects with the tools your team already uses.

HubSpot CRMSalesforce CRMZoho CRMSugar CRMZendesk

Media

Screenshots & video

Thirdlane - Secure private and group messaging for internal collaboration & external customer communication across desktop and mobile devices.